Hertz Global Holdings, Inc. (NASDAQ:HTZ) Q3 2023 Earnings Call Transcript

Hertz Global Holdings, Inc. (NASDAQ:HTZ) Q3 2023 Earnings Call Transcript October 26, 2023

Hertz Global Holdings, Inc. reports earnings inline with expectations. Reported EPS is $0.7 EPS, expectations were $0.7.

Alexandra:

Operator: Welcome to the Hertz Global Holdings Third Quarter 2023 Earnings Call. Currently, all lines are in a listen-only mode. Following management’s commentary, we will conduct a question-and-answer session. [Operator Instructions] I would like to remind you that this morning’s call is being recorded by the company. I would now like to turn the call over to your host, Johann Rawlinson, Vice President of Investor Relations. Please go ahead.

Johann Rawlinson: Good morning, everyone, and thank you for joining us. By now, you should have our earnings press release and associated financial information. We’ve also provided slides to accompany our conference call, and these can be accessed through the Investor Relations section of our website. Our slides this quarter represent a new approach and are intended to provide more detail and transparency on our results. We hope you find them useful. I want to remind you that certain statements made on this call contain forward-looking information. Forward-looking statements are not a guarantee of performance, and by their nature, are subject to inherent uncertainties. Actual results may differ materially. Any forward-looking information relayed on this call speaks only as of today’s date, and the company undertakes no obligation to update that information to reflect changed circumstances.

Additional information concerning these statements is contained in our earnings press release and in the Risk Factors and Forward-Looking Statements section of our 2022 Form 10-K and our third quarter 2023 Form 10-Q filed with the SEC. These documents are available on the Investor Relations section of the Hertz website. Today, we’ll use certain non-GAAP financial measures, which are reconciled with GAAP numbers in our earnings press release and earnings presentation available on our website. We believe that these non-GAAP measures provide additional information about our operations, allowing better evaluation of our profitability and performance. Unless otherwise noted, our discussion today focuses on our global business. On the call this morning, we have Stephen Scherr, our Chief Executive Officer, and Alex Brooks, our Chief Financial Officer.

I’ll now turn the call over to Stephen.

Stephen Scherr:

Justin: With that, I will now turn to our results for the third quarter. Revenue in the quarter was $2.7 billion, representing the highest quarterly reported revenue in the company’s history. Revenue grew 8% versus one year ago and 11% sequentially. Volume is measured by transaction days was strong, up 16% versus Q3 of last year and up 9% sequentially. Demand in the quarter was strong across our business with leisure, corporate and rideshare volumes all up year-over-year, demonstrating the continued strength of the travelling consumer. Of note, our rideshare volume was up 50% year-over-year with sequential growth of 12%. Pricing improved sequentially, but was down year-over-year against elevated levels in 2022. While the sequential move up of just over 2% trailed our expectations from an industry perspective, market shares appeared stable in the quarter amidst relatively stable pricing among our major competitors.

We believe that various inflationary factors will continue to support tighter fleets and more elevated rates versus those historically experienced in the industry, all consistent with our ROA focus. As we move through October, which is showing ongoing strength in leisure across North America as well as Europe, we still maintain that year-over-year declines will moderate from here. In all, leisure bookings remained strong. Inbound travel is increasing and rideshare is growing on what we believe are the attractive economics to drivers of renting cars from Hertz. Given the focus on pricing, let me make one additional point on rate to help reconcile RPD being up 2% while large segments of our business were up higher as I will speak to in a moment.

There are customer channels in our business like leisure, which are subject to more dynamic market pricing. There are also channels like rideshare and insurance replacement, where rate is more fixed or contractual in nature. Just focusing on pricing in our North American leisure business, the largest by transaction days, RPD in that channel was up more than 6% over the prior quarter, excluding the dilutive impact of EVs. By comparison, RPD and our more fixed rate businesses in North America was roughly flat sequentially and therefore drove the system-wide number lower to plus 2%. Let me reflect on the cost side of the equation. Our adjusted corporate EBITDA in Q3 was $359 million, reflecting a 13% margin. While this trend trailed our expectations, our performance still reflected strong demand, higher sequential RPD, a stable industry environment and improving operating fundamentals across the company.

Our direct operating expenses remained controlled in the quarter as they grew with transaction volume. On a unit basis we achieved productivity gains across most categories of our DOE. The exception remained vehicle damage costs, particularly those on our EVs, which we are addressing in a very targeted way. Excluding net collision and damage costs in both periods, DOE per transaction day was down 10% year-over-year, which is consistent with our goals coming into 2023 and reflects our continued focus on our global expense base. We are beginning to benefit from our significant investment in fuel technology and resulting productivity, including digital check-in, telematics and vehicle inventory tools and from our work to contain SG&A. We remain confident in our trajectory.

We have made considerable progress in the improvement of our technology, migration of systems to the cloud, investment in talent and better control of how we operate our fleet in addition to improving our customer offering. Nevertheless, we underperformed in Q3 relative to our expectations and must correct the issues that weighed on our results. To better understand these factors and provide additional context on the quarter, I want to talk briefly about each of our premium Hertz brand, our value brands and our rideshare and electric vehicle strategies. Let me begin with Hertz. This was a bright spot in the quarter. As you know, we have been working hard to increase brand loyalty and recurring business for our premium Hertz brand. We are driving initiatives to improve the customer experience from the shop and book aspects of our digital assets to rental delivery, in addition to building financially attractive partnerships across the travel industry.

We are confident that these initiatives strengthen the brand and yield better financial outcomes for the company, including through pricing leverage, particularly in markets that demonstrate some price in elasticity. To this point and as I referenced earlier, pricing for the Hertz leisure brand led all other channels in the quarter. This is the product of a very purposeful strategy to identify specific markets by brand, customer type and even car class where we see the opportunity to realize better pricing. We also continued in Q3 to grow our corporate and insurance replacement business revenues under the Hertz brand. As I noted, each of these customer channels are knowingly dilutive to headline RPD. However, given better intraweek utilization for corporate, and longer length of keep on insurance replacement and therefore lower cost, they are each important to our total business mix.

Turning next to our value brands Dollar and Thrifty, few results validate our strategy. While we have enjoyed a pricing premium to several key competitors in the Hertz leisure channel, we have continue to see erode of discount in our value brands. Our strategy to reinvigorate Dollar Thrifty aims to fix this. We are aggressively at work to deliver the service sought by value oriented customers to help us close the gap. Enhancements to our customer experience expected to develop throughout 2024 across our system include improved shopping book on digital channels, advanced check-in, digital offering of value added services and assigned cars with field agents ready to facilitate upgrades. These products were not sufficiently in evidence during the summer to yield the unit revenue results that we saw at Hertz as our sequential rate increase for dollar was up only 3%.

We believe as our initiatives mature, Dollar and Thrifty will be better positioned to move closer to pricing parity with more established value brands in the market. We also expect margins for this channel to improve on the back of lower cost of rental delivery and less expensive vehicles. Finally, it is worth pointing out that improvement to the customer experience which enables us to take rate up, even apps and share gain will alone improve financial performance. Let me now turn to our rideshare business and EV strategy, which are complementary. Our rideshare business is growing with year-over-year volume up 50%. The business is positioned well for further expansion as new markets open, including cities that are working to mandate the deployment of EVs and urban mobility and those like New York City, which just recently announced that it is making more licenses specifically available to EVs for rideshare use.

Hertz is proving to be an affordable entry point for drivers and an available source of electric vehicles as mobility companies and their drivers adopt electrification. Rising fuel prices and attractive revenue incentives from shared mobility companies are creating opportunity for us in a customer channel where we continue to build a best in class offering. Our recent progress is reassuring, as earlier in 2023 and occasioned by higher incidence of damage among EV rideshare drivers, we took steps to moderate our rideshare growth and re-underwrite the rideshare driver base. This meant purposefully slowing the supply of EVs into rideshare and moving more electric vehicles into the leisure channel to facilitate their ongoing utilization. With hindsight, this left leisure over fleeted with EVs. As a result, our RPD for our electric vehicles in leisure dropped which contributed to the lower RPD performance for the company in the quarter.

As you would expect, we have been parsing the data on damage and actively remediating the causes and during Q4, we are more confident in the quality of demand in rideshare buffeted by enhanced processes to better underwrite drivers and to improve the mix of more experienced, higher length of keep drivers. This is enabling us to return confidently to a strategy of growing the level of our existing electric fleet that is allocated to this business. Over the next several quarters, we expect to move an increasing number of our current electric vehicles into the rideshare fleet, supplementing the several thousand EV on rents made in just the last several months. As we pull these cars from leisure, we are simultaneously tightening the EV supply in that channel and more accurately matching the fleet to demand, in effect seeking to reverse the issue that pressured the quarter and adhering to our ROA mentality.

We’re also continuing to take steps to rectify the issue of elevated EV damage costs broadly, which we had thought would come down more quickly than they have. Let me share a bit more context on the damage equation. First, while conventional maintenance on electric vehicles remained lower relative to comparable ICE vehicles in Q3, higher collision and damage repairs on EVs continued to weigh on our results and negatively impacted EBITDA. For context, collision and damage repairs on an EV can often run about twice that associated with a comparable combustion engine vehicle. Second, where a car is salvaged, we must crystallize at once any difference between our carrying value and the market value of that car. The MSRP declines in EVs over the course of 2023, driven primarily by Tesla, have driven the fair market value of our EVs lower as compared to last year, such that a salvage creates a larger loss and therefore greater burden.

By contrast, market values in portions of our fleet last year exceeded carrying values, resulting in some salvages producing gains. While this had a negative effect in Q3, it is of course event specific phenomenon and should therefore not be thought of as a permanent effect on results. Given these headwinds, we are actioning collision and damage with urgency with particular focus on the aspects we can more readily impact, like incidents, parts procurement and reimbursement. We have activated a comprehensive end-to-end damage program from underwriting to collections. We’re also developing additional easy-to-use educational tools on EV functionality. But perhaps most importantly, we are working with the relevant OEMs to improve outcomes based on vehicle performance.

Let me try to put some dimension to the issue. Taking account of impact on depreciation, collision and damage and RPU relating to our EV fleet, we estimate that had our fleet in Q3 been similarly sized but comprised solely of ICE vehicles our EBITDA margin would have been several margin points higher. This frames our challenge in as much as it reflects on the stability of our underlying business. To that end, we are pulling all controllable levers to bring the incremental cost down. We nonetheless remain committed to our long-term strategy to electrify the fleet. We believe in the value of being a first mover. Electric vehicles opened the door to our growing presence in rideshare where electrification is a fast approaching requirement, not merely an option and a channel where we are uniquely positioned.

We benefit from our access to partnerships with other players around electrification or open to an early mover, including those with interest in charging, electric fleet management and autonomous vehicles. There’s also the case of corporate and government demand, which is manifesting quickly as these customers seek to satisfy their own sustainability objectives. Early engagement here is sticky. And as EV ownership grows, we expect rental demand to grow in tandem. By gaining early competitive knowledge on how to manage a profitable EV rental fleet, we believe we are gaining value and positioning Hertz to ramp efficiently and confidently. And finally, the capabilities to manage an EV fleet are not learned overnight and are differentiating. The cadence of repair and maintenance is different as is charging, demand generation, rental fulfillment and fleet management.

Make no mistake, we are developing a clear understanding of the key levers needed to deliver a more profitable EV rental fleet in a world that is moving toward electrification. Transitions of this magnitude are not easy and there are important factors including charging infrastructure, the pace of OEM production and the growth of the EV aftermarket that we simply cannot control. Nonetheless, there’s an undeniable transformation underway. The share of new electric vehicle sales in the U.S. is growing and studies of current EV ownership evidenced lower incidence of damage and collision than for ICE vehicles, not higher as we are experiencing. We believe these trends will converge. In sum, our objective is straightforward. We want to offer our customers the widest possible choice of vehicle makes and models, whether gas powered or electric, so that they can travel the way that best suits their needs and preferences.

We know the challenges at hand and are working to remedy that which we can, and we’ll pace ourselves accordingly, with an expectation that our in-fleeting EVs will be slower than our prior expectations, but we will be stronger for having begun the journey when we did. Looking past our results in Q3, I want to close my remarks with a few comments about our expectations on the forward. 2023 has become a transitional year for the company where we continue to fix and improve the foundational elements of the business from basic technology and field capability through to product offerings and brand strengthening. In 2024, we will focus on continuing to execute on our revenue and cost initiatives with an expectation that they will contribute to our financial performance throughout the year and into 2025 as they begin to mature.

As I have noted before and as we present on page 10 of our accompanying material, the initiatives in focus include both operational projects as well as newer business lines. Namely, harvesting our meaningful investment in IT, both in terms of reduced costs and improved revenue management, all with an eye to increase the margin on our standing businesses. Continuing to elevate our operational efficiency on a global basis through improved productivity and fixed cost leverage, including Europe where we continue to rationalize our footprint, expanding on our vehicle sales results through improved retail operations and our partnership with Carvana and other similar outlets, learning from our initial engagements with EVs to reduce expenses and improve the margin profile across the whole of the business, improving the competitiveness of our value brands, Dollar and Thrifty to enable our business to close the pricing gap to our more established competitors and finally growing our rideshare business.

Taken together these initiatives represent an opportunity to materially enhance our financial performance and add in the range of $500 million in incremental EBITDA at maturity. We also believe these initiatives will render the business more durable to withstand macro pressures. In all, we are setting a course for the company to improve. With a new COO set to take his seat we look forward to the opportunity to host an Investor Day in the quarters ahead to provide greater detail around our initiatives and there expected financial contribution. I continue to believe that the business opportunity ahead of us is significant and achievable. Of course in the end, we will be measured on the delivery of these initiatives and not their mere mention.

That said, the work has begun and much of the capital has been invested. It is on to execute. Let me now turn to Alex for more detail on our quarterly results.

Harvard: With that, I will now turn to our results for the third quarter. Revenue in the quarter was $2.7 billion, representing the highest quarterly reported revenue in the company’s history. Revenue grew 8% versus one year ago and 11% sequentially. Volume is measured by transaction days was strong, up 16% versus Q3 of last year and up 9% sequentially. Demand in the quarter was strong across our business with leisure, corporate and rideshare volumes all up year-over-year, demonstrating the continued strength of the travelling consumer. Of note, our rideshare volume was up 50% year-over-year with sequential growth of 12%. Pricing improved sequentially, but was down year-over-year against elevated levels in 2022. While the sequential move up of just over 2% trailed our expectations from an industry perspective, market shares appeared stable in the quarter amidst relatively stable pricing among our major competitors.

We believe that various inflationary factors will continue to support tighter fleets and more elevated rates versus those historically experienced in the industry, all consistent with our ROA focus. As we move through October, which is showing ongoing strength in leisure across North America as well as Europe, we still maintain that year-over-year declines will moderate from here. In all, leisure bookings remained strong. Inbound travel is increasing and rideshare is growing on what we believe are the attractive economics to drivers of renting cars from Hertz. Given the focus on pricing, let me make one additional point on rate to help reconcile RPD being up 2% while large segments of our business were up higher as I will speak to in a moment.

There are customer channels in our business like leisure, which are subject to more dynamic market pricing. There are also channels like rideshare and insurance replacement, where rate is more fixed or contractual in nature. Just focusing on pricing in our North American leisure business, the largest by transaction days, RPD in that channel was up more than 6% over the prior quarter, excluding the dilutive impact of EVs. By comparison, RPD and our more fixed rate businesses in North America was roughly flat sequentially and therefore drove the system-wide number lower to plus 2%. Let me reflect on the cost side of the equation. Our adjusted corporate EBITDA in Q3 was $359 million, reflecting a 13% margin. While this trend trailed our expectations, our performance still reflected strong demand, higher sequential RPD, a stable industry environment and improving operating fundamentals across the company.

Our direct operating expenses remained controlled in the quarter as they grew with transaction volume. On a unit basis we achieved productivity gains across most categories of our DOE. The exception remained vehicle damage costs, particularly those on our EVs, which we are addressing in a very targeted way. Excluding net collision and damage costs in both periods, DOE per transaction day was down 10% year-over-year, which is consistent with our goals coming into 2023 and reflects our continued focus on our global expense base. We are beginning to benefit from our significant investment in fuel technology and resulting productivity, including digital check-in, telematics and vehicle inventory tools and from our work to contain SG&A. We remain confident in our trajectory.

We have made considerable progress in the improvement of our technology, migration of systems to the cloud, investment in talent and better control of how we operate our fleet in addition to improving our customer offering. Nevertheless, we underperformed in Q3 relative to our expectations and must correct the issues that weighed on our results. To better understand these factors and provide additional context on the quarter, I want to talk briefly about each of our premium Hertz brand, our value brands and our rideshare and electric vehicle strategies. Let me begin with Hertz. This was a bright spot in the quarter. As you know, we have been working hard to increase brand loyalty and recurring business for our premium Hertz brand. We are driving initiatives to improve the customer experience from the shop and book aspects of our digital assets to rental delivery, in addition to building financially attractive partnerships across the travel industry.

We are confident that these initiatives strengthen the brand and yield better financial outcomes for the company, including through pricing leverage, particularly in markets that demonstrate some price in elasticity. To this point and as I referenced earlier, pricing for the Hertz leisure brand led all other channels in the quarter. This is the product of a very purposeful strategy to identify specific markets by brand, customer type and even car class where we see the opportunity to realize better pricing. We also continued in Q3 to grow our corporate and insurance replacement business revenues under the Hertz brand. As I noted, each of these customer channels are knowingly dilutive to headline RPD. However, given better intraweek utilization for corporate, and longer length of keep on insurance replacement and therefore lower cost, they are each important to our total business mix.

Turning next to our value brands Dollar and Thrifty, few results validate our strategy. While we have enjoyed a pricing premium to several key competitors in the Hertz leisure channel, we have continue to see erode of discount in our value brands. Our strategy to reinvigorate Dollar Thrifty aims to fix this. We are aggressively at work to deliver the service sought by value oriented customers to help us close the gap. Enhancements to our customer experience expected to develop throughout 2024 across our system include improved shopping book on digital channels, advanced check-in, digital offering of value added services and assigned cars with field agents ready to facilitate upgrades. These products were not sufficiently in evidence during the summer to yield the unit revenue results that we saw at Hertz as our sequential rate increase for dollar was up only 3%.

We believe as our initiatives mature, Dollar and Thrifty will be better positioned to move closer to pricing parity with more established value brands in the market. We also expect margins for this channel to improve on the back of lower cost of rental delivery and less expensive vehicles. Finally, it is worth pointing out that improvement to the customer experience which enables us to take rate up, even apps and share gain will alone improve financial performance. Let me now turn to our rideshare business and EV strategy, which are complementary. Our rideshare business is growing with year-over-year volume up 50%. The business is positioned well for further expansion as new markets open, including cities that are working to mandate the deployment of EVs and urban mobility and those like New York City, which just recently announced that it is making more licenses specifically available to EVs for rideshare use.

Hertz is proving to be an affordable entry point for drivers and an available source of electric vehicles as mobility companies and their drivers adopt electrification. Rising fuel prices and attractive revenue incentives from shared mobility companies are creating opportunity for us in a customer channel where we continue to build a best in class offering. Our recent progress is reassuring, as earlier in 2023 and occasioned by higher incidence of damage among EV rideshare drivers, we took steps to moderate our rideshare growth and re-underwrite the rideshare driver base. This meant purposefully slowing the supply of EVs into rideshare and moving more electric vehicles into the leisure channel to facilitate their ongoing utilization. With hindsight, this left leisure over fleeted with EVs. As a result, our RPD for our electric vehicles in leisure dropped which contributed to the lower RPD performance for the company in the quarter.

As you would expect, we have been parsing the data on damage and actively remediating the causes and during Q4, we are more confident in the quality of demand in rideshare buffeted by enhanced processes to better underwrite drivers and to improve the mix of more experienced, higher length of keep drivers. This is enabling us to return confidently to a strategy of growing the level of our existing electric fleet that is allocated to this business. Over the next several quarters, we expect to move an increasing number of our current electric vehicles into the rideshare fleet, supplementing the several thousand EV on rents made in just the last several months. As we pull these cars from leisure, we are simultaneously tightening the EV supply in that channel and more accurately matching the fleet to demand, in effect seeking to reverse the issue that pressured the quarter and adhering to our ROA mentality.

We’re also continuing to take steps to rectify the issue of elevated EV damage costs broadly, which we had thought would come down more quickly than they have. Let me share a bit more context on the damage equation. First, while conventional maintenance on electric vehicles remained lower relative to comparable ICE vehicles in Q3, higher collision and damage repairs on EVs continued to weigh on our results and negatively impacted EBITDA. For context, collision and damage repairs on an EV can often run about twice that associated with a comparable combustion engine vehicle. Second, where a car is salvaged, we must crystallize at once any difference between our carrying value and the market value of that car. The MSRP declines in EVs over the course of 2023, driven primarily by Tesla, have driven the fair market value of our EVs lower as compared to last year, such that a salvage creates a larger loss and therefore greater burden.

By contrast, market values in portions of our fleet last year exceeded carrying values, resulting in some salvages producing gains. While this had a negative effect in Q3, it is of course event specific phenomenon and should therefore not be thought of as a permanent effect on results. Given these headwinds, we are actioning collision and damage with urgency with particular focus on the aspects we can more readily impact, like incidents, parts procurement and reimbursement. We have activated a comprehensive end-to-end damage program from underwriting to collections. We’re also developing additional easy-to-use educational tools on EV functionality. But perhaps most importantly, we are working with the relevant OEMs to improve outcomes based on vehicle performance.

Let me try to put some dimension to the issue. Taking account of impact on depreciation, collision and damage and RPU relating to our EV fleet, we estimate that had our fleet in Q3 been similarly sized but comprised solely of ICE vehicles our EBITDA margin would have been several margin points higher. This frames our challenge in as much as it reflects on the stability of our underlying business. To that end, we are pulling all controllable levers to bring the incremental cost down. We nonetheless remain committed to our long-term strategy to electrify the fleet. We believe in the value of being a first mover. Electric vehicles opened the door to our growing presence in rideshare where electrification is a fast approaching requirement, not merely an option and a channel where we are uniquely positioned.

We benefit from our access to partnerships with other players around electrification or open to an early mover, including those with interest in charging, electric fleet management and autonomous vehicles. There’s also the case of corporate and government demand, which is manifesting quickly as these customers seek to satisfy their own sustainability objectives. Early engagement here is sticky. And as EV ownership grows, we expect rental demand to grow in tandem. By gaining early competitive knowledge on how to manage a profitable EV rental fleet, we believe we are gaining value and positioning Hertz to ramp efficiently and confidently. And finally, the capabilities to manage an EV fleet are not learned overnight and are differentiating. The cadence of repair and maintenance is different as is charging, demand generation, rental fulfillment and fleet management.

Make no mistake, we are developing a clear understanding of the key levers needed to deliver a more profitable EV rental fleet in a world that is moving toward electrification. Transitions of this magnitude are not easy and there are important factors including charging infrastructure, the pace of OEM production and the growth of the EV aftermarket that we simply cannot control. Nonetheless, there’s an undeniable transformation underway. The share of new electric vehicle sales in the U.S. is growing and studies of current EV ownership evidenced lower incidence of damage and collision than for ICE vehicles, not higher as we are experiencing. We believe these trends will converge. In sum, our objective is straightforward. We want to offer our customers the widest possible choice of vehicle makes and models, whether gas powered or electric, so that they can travel the way that best suits their needs and preferences.

We know the challenges at hand and are working to remedy that which we can, and we’ll pace ourselves accordingly, with an expectation that our in-fleeting EVs will be slower than our prior expectations, but we will be stronger for having begun the journey when we did. Looking past our results in Q3, I want to close my remarks with a few comments about our expectations on the forward. 2023 has become a transitional year for the company where we continue to fix and improve the foundational elements of the business from basic technology and field capability through to product offerings and brand strengthening. In 2024, we will focus on continuing to execute on our revenue and cost initiatives with an expectation that they will contribute to our financial performance throughout the year and into 2025 as they begin to mature.

As I have noted before and as we present on page 10 of our accompanying material, the initiatives in focus include both operational projects as well as newer business lines. Namely, harvesting our meaningful investment in IT, both in terms of reduced costs and improved revenue management, all with an eye to increase the margin on our standing businesses. Continuing to elevate our operational efficiency on a global basis through improved productivity and fixed cost leverage, including Europe where we continue to rationalize our footprint, expanding on our vehicle sales results through improved retail operations and our partnership with Carvana and other similar outlets, learning from our initial engagements with EVs to reduce expenses and improve the margin profile across the whole of the business, improving the competitiveness of our value brands, Dollar and Thrifty to enable our business to close the pricing gap to our more established competitors and finally growing our rideshare business.

Taken together these initiatives represent an opportunity to materially enhance our financial performance and add in the range of $500 million in incremental EBITDA at maturity. We also believe these initiatives will render the business more durable to withstand macro pressures. In all, we are setting a course for the company to improve. With a new COO set to take his seat we look forward to the opportunity to host an Investor Day in the quarters ahead to provide greater detail around our initiatives and there expected financial contribution. I continue to believe that the business opportunity ahead of us is significant and achievable. Of course in the end, we will be measured on the delivery of these initiatives and not their mere mention.

That said, the work has begun and much of the capital has been invested. It is on to execute. Let me now turn to Alex for more detail on our quarterly results.

Alexandra Brooks: Thank you, Steve, and good morning everyone. As was noted, revenue of $2.7 billion demonstrated growth of 8% versus one year ago and 11% sequentially. To give you color on the segments, this reflected year-over-year increases of 6% in the Americas segment and 17% in our international segment. Volume was up substantially year-over-year in both segments as well as sequentially. Pricing also grew sequentially up 2% in the Americas and 3% in international, although down year-over-year 8% in America’s and 6% in international as compared to exceptionally strong rates in Q3 2022. Our average global fleet size was 590,000 vehicles and utilization of our fleet remained high at 83% contributing to global monthly revenue per unit for the quarter of $1,596, up 5% sequentially.

Q3 utilization in the Americas was 84%, up 320 basis points for the year-over-year and up 160 basis points sequentially. International utilization in Q3 with 80%, up 330 basis points year-over-year and 180 basis points sequentially, reflecting continued strength and demand. Strong utilization resulted in healthy RPU of $1,636 in the Americas and $1,448 in international. Net depreciation per unit in Q3 was $282 per month within the range guided on our last call. As Stephen noted, adjusted corporate EBITDA was $359 million in Q3, a margin of 13%. I would note that SG&A at $209 million for the quarter is within the outlook provided on our last call. As noted earlier, DOE per transaction day continued to reflect elevated collision and damage, mitigated by various cost discipline and productivity initiatives.

As we know it, excluding net collision and damage costs in both periods DOE per transaction day decreased by approximately 10% year-over-year for Q3, largely driven by our efforts to improve field personnel productivity and reduce fleet related costs like maintenance, transportation, fuel and facilities. Turning to our capital structure and liquidity. With respect to our balance sheet, net corporate debt at the end of the quarter was $2.3 billion. Net corporate leverage for Q3 was 1.9 times, modestly above our target of 1.5 times. At September 30, our available liquidity was $1.7 billion, which includes approximately $600 million of unrestricted cash. During the quarter, we issued $1 billion of fixed rate rental car asset backed notes under the U.S. ABS facility with a combined average interest rate of approximately 6.5%.

$500 million of these notes mature in 2027 and $500 million mature in 2029. We also extended the maturity on the European ABS to March 2026 along with an upside of €100 million. The blended rate in our U.S. ABS facility remains at approximately 4% and carries rate caps as required under the facility. At September 30, we had capacity under our ABS of $2.1 billion globally and our vehicle debt portfolio was approximately 70% fixed rate, which serves to mitigate the impact of a rising rate environment. We also maintain sufficient equity cushion in our ABS at quarter end. That said, with higher potential input costs on vehicles, including the risk of higher interest rate expense, we will continue to remain disciplined on fleet size and believe the broader environment for fleet will be disciplined as well.

Overall, we continue to maintain a well-structured debt maturity ladder with no material corporate debt maturities until 2026. Turning to our cash flow and capital allocation. For the third quarter, adjusted free cash flow was $313 million. Adjusted operating cash flow was $215 million with fleet CapEx as an inflow of $124 million on the back of the start of our seasonal defleeting. Non-fleet CapEx came in at $26 million. Lastly, in the quarter, we repurchased $50 million of our common stock bringing year-to-date repurchases to $250 million. Finally, let me give some color around our forward-looking expectations. Looking to Q4, we anticipate our revenue to move in line with historical seasonality as reflected in both RPD and transaction days.

We expect depreciation to key off the market and to fall within a range of 280 to $300 per unit with variability to be occasioned by volatility and residual values which could alter gross and net depreciation and which may cause us to adjust our fleet plans accordingly through the end of the year.

Core: With that, let’s open the call for Q&A.

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Q&A Session

Operator: [Operator Instructions] Our first question comes from Chris Woronka with Deutsche Bank. Your line is open.

Chris Woronka: Hey, good morning, everyone. Thanks for taking our questions today.

Stephen Scherr: Hey Chris.

Chris Woronka: Good morning. Stephen, I think you said that your margin for the quarter is around 13%, but if you normalize your business for all the ICE vehicles, it would have been I guess several basis points, several 100 basis points higher. So I guess the question is, I would assume that you would kind of only buy EVs if you thought it would be accretive to margin, right? But and you’re suggesting that the economics of the EVs will improve over time, but I mean how do you get there? I mean are there — what composition of EVs do you need to make that margin comment come true? And I guess just why are the economics of the EV is improving over time?

Stephen Scherr: Sure. Thanks for the question Chris. You’re right, our reported margin was 13% and as I referenced if you sort of put boundary around the cost challenges associated with EVs, it would have been several points higher, several 100 basis points higher. I would say on the EVs and margin. Remember none of this escapes sort of the regimen of subjecting any asset to an ROA analysis and ensuring that the forward returns are positive in any asset that we bring in. And equally recall that when we first underwrote the margin potential around EVs, these were priced materially higher than where we are right now and so on the standing fleet, there was very adequate margin to be embedded. What has eroded that margin on the current portfolio are basically three things.

One is depreciation, which was occasioned by about a drop of a third in the MSRP of these cars obviously that lowered the residual and elevated depreciation. The second is around damage and salvage. This is a solvable issue and one that we are working on right now. It’s both a question of incidents of damage and cost. In the context of incidents, we are working hard to re-underwrite to the drivers that we’re putting into these cars particularly in our rideshare business. So we’re looking for more experienced drivers, longer length of keep, where the incidents of damage goes down. And then equally on cost, as I mentioned, right now EVs are costing us about twice in terms of damage cost repair than a conventional ICE vehicle. Two things are going to happen here.

One, our assumption is that the market is going to come our way, meaning the proliferation of aftermarket, the proliferation of parts supply is going to grow and come down in price, but we’re not simply waiting for that to happen. We ourselves are negotiating around parts procurement at steeper discounts, doing damage repair ourselves and bringing these expenses down. So damage and salvage is going to come down both by actions we are taking currently in addition to where the market is moving. The third piece, so the first being depreciation, the second being damaged and salvage, the third being RPU, that is what are we generating by way of revenue per unit on these cars. And as I said in my prepared remarks, we went through a re-underwrite to our rideshare business, moved cars into leisure.

We’re now quite confident to move them back. That’s going to have two effects. One, it’s going to feed a higher RPU in natural demand that’s being expressed among Uber and Lyft drivers and equally it’s going to tighten supply relative to natural demand that exists and we will see the premium pricing come back up. Of course, all of those observations relate to the remediation of margin on the current portfolio. I think the second way to answer your question is on the forward. New buys here are going to come at lower prices. We are better buyers at lower prices. Now we’ll pace ourselves to ensure both that the problems that are in front of us are solved and being solved and equally watch what demand looks like, but I can tell you we remain committed as I said to being a first mover.

It’s important to us, but now buying these cars $25,000 or $35,000 or in that range, obviously make margins work and equally will only improve as in to the extent that we resolve the damage and salvage and the RPU component recognizing depreciation on the extended fleet or the existing fleet will remain fixed. And I think there the notion of being a first mover, as I said, is as compelling to us now as it was before. There are learnings that are here and we know how to fix some of these cost initiatives. The last thing I’ll say, just closing out on your question is that, I think the one thing to take note of when you put a boundary around the EV cost issue and you look at margin being several points or several 100 basis points higher, is that it does speak to the inherent strength of the core ICE business.

And that’s reflective of pricing strategies we’ve taken around Hertz and strategy we’re developing around our value brand dollar and thrifty. And equally, I think it reflects the baseline demand of a relatively strong market that still is seeing need for our product.

Chris Woronka: Okay, thanks for all the details, Stephen, super helpful. So as a follow up and realizing this is probably an imperfect question and a little bit theoretical. As we look to next year, because you’ve talked about a lot of initiatives and a lot of things that went sideways this year that you’re working on. I mean, I guess if we took some of the macro out of it and just said, hey, you’re going to have flat volume and flat RPD, is there a level of offset you can quantify in terms of what would it take to get EBITDA growth next year if you had a very small range of top-line outcomes? Again, not necessarily a super realistic question, but trying to get a sense for what can actually, how much do some of these things that impacted you in 2023 and some of the initiatives you’re still rolling out, can that – what does that add up to potentially in 2024?

Stephen Scherr: Sure. Well, I don’t think it’s a theoretical question. I mean, it’s a question that sits right in front of us and we are minded to execute to it. And I would say it’s both on the revenue and the expense side. On the revenue side, we’re not waiting to start on the build of the dollar brand and we’re not waiting to continue to build and improve and benefit from strong growth in our Rideshare business. And on the dollar side, as I mentioned, let’s assume that there’s no incremental share pickup. In other words, assume dollar is not a share grab. Just take it as relatively flat volume. The ability to take price up by offering out a better product such that we see people in greater strength coming to us, the ability to exercise price leverage on the back of a better product on a static book of demand is financially accretive to us.

On the Rideshare side, we continue to see extraordinary growth, 50% growth since the beginning of the year. And I think this is only going to continue to grow, because with time we move closer to deadlines in certain cities where in fact, this is going to become a requirement. On the cost side, again, let’s not let EV mask progress being made on DOE. DOE was down 10% on a per day basis, per transaction day basis, year-over-year. That’s not the end of the work that’s going on. And our new COO is going to come in and take this on full bore as we continue to drive meaningful cost reduction out of the business, because technology will improve our ability to operate with efficiency. And equally, we’re going to look for efficiency in the context of taking costs down that relates to this EV issue around damage and collision and the like.

And so, again, your question is not theoretical. It’s a work task that’s right in front of us now that we’re working on. And again, against a flat market, as you characterize, there are opportunities to take revenue up and there are opportunities to take expense down. And on the revenue side, it’s not entirely reliant on growth in days. It’s leverage in price based on a better product.

Chris Woronka: Okay, very helpful. Thanks, Stephen.

Stephen Scherr: Thank you, Chris.

Operator: One moment for our next question. Our next question comes from Ian Zaffino with Oppenheimer. Your line is open.

Ian Zaffino: Hi, guys, thank you very much. I just wanted to follow up maybe on that previous question, and then I really have a main question. Was – on previous question, can you maybe talk about how much of the dilution or whatever you want to call it from EVs is specifically, I guess, related to Tesla versus non-Tesla. So if you normalize and as the fleet kind of normalizes throughout various EVs, we just naturally get a margin uplift from that diversification. And then I guess the main question was on the pricing side, I guess we’re not pricing. I think you said market shares were relatively stable. Can you maybe just talk about the environment kind of the willingness of competitors to follow your lead when you try to take up price and what they’re kind of generally thinking overall? Thanks.