5 Companies Damaged By Social Media Blunders

2. Ryanair

This airline made the mistake of actually arguing with a blogger rather than going along with the ‘customer’s always right’ logic. Jason Roe, an Irish blogger, blogged about how due to a problem with the airline’s online system, he was able to land a free flight. Others tried to follow, but Ryanair fixed the problem and called Roe an “idiot” and a “liar with a pathetic life.” Ryanair went on to clarify that they did engage in blog discussion, but had no intention to do so again. Regardless, the situation hurt the airline’s image, as it is seen as a bully of sorts.