Zoom Video Communications, Inc. (NASDAQ:ZM) Q3 2023 Earnings Call Transcript

Page 3 of 13

Kash Rangan: Hello. Thank you very much. Happy Thanksgiving in advance. Good to see you, Eric and Kelly. I had a question on the Enterprise business. I think most of us on the call basically were waiting for the tilt where the Enterprise business will — the strength of the enterprise business can offset the weakness in the Online business. As we wait for that, I am curious to get your take on the expansion rate. I think it came in at 1-17% or so. And the number of customer — it used to be higher in prior quarters, the number of net new adds on the Enterprise still also not quite rebounding and recovering. Can you give us some perspective on how much of it is macro versus maybe competition from the likes of Teams, et cetera.

And Eric, how does this play out into the broader adoption thesis for the Zoom platform. When are we likely to see these metrics inflect the other way that could validate your overall thesis that Zoom is not just about video Meetings, but a broader communication platform? Thank you so much.

Kelly Steckelberg: Eric, do you want to talk about Zoom One first and then I will talk about the metrics after that.

Eric Yuan: Yeah. Sure. Absolutely. So, Kash, that is a good question. And you look at the customer projects, right, as we move towards the Zoom One platform, right? So and leverage our full usage stack started from Meetings many years ago. They added a phone, webinar, team chat and so on and so forth. I think the problem was that previously when it comes to Zoom, everybody probably assume that is to be compressing and that’s not the case. That’s why we are doubling down our Zoom One marketing awareness, also talk to the customers that we understand, not only do we offer the best with content service, but also if you look at our other offerings that’s a full UC stack and also have Contact Center as well. I think that will take a little bit of time.

But as long as customers really like, wow, Zoom has a full stack, Enterprise also have a very flexible team chat plus this is free. It works so well, integrated other UC solutions, I think customers are showing a great excitement about adopting the full UC platform. And more and more customers are moving towards our full UC stack rather than just the Meeting or Phone and that’s why we are very excited. Because if you look at all those offerings working together seamlessly and in terms of total orders costs much better, because many interest customers are trying to consolidate their full UC that. UC stack and client stack is different, but we might use a Email or Calendar or SharePoint or the Office from other vendors. But in terms of UC stack, they want to deploy the best, good service.

That’s why we are going to win on UC stack plus download the CC as well.

Kash Rangan: Yeah. Thank you so much, Eric.

Eric Yuan: Thank you.

Kelly Steckelberg: And Kash, just in terms of like your comment about renewals, I want to highlight, especially in the Enterprise renewals remain very, very strong. We were actually slightly ahead of our internal forecast for Q3. So we continue to see — we have talked about many metrics, growth and expansion in The enterprise. It’s just, as you say, we are waiting for that stabilization in Online to because right now, it’s really having a dampening effect on the overall growth rate of the company.

Kash Rangan: Thank you, Kelly.

Kelly Steckelberg: Yeah.

Eric Yuan: Thank you, Kash.

Operator: George Iwanyc with Oppenheimer has the next question.

George Iwanyc: Hi. Thank you for taking my question. Eric, maybe with all the Enterprise progress you are showing. Can you give us an update on Contact Center and the adoption that you are seeing there?

Page 3 of 13