Yelp Inc. (NYSE:YELP) Q3 2023 Earnings Call Transcript

And I think consumers especially now are waking up to the fact that not all content and not all rating systems are created equal. We’ve always had that belief, but I think our belief in that is finally really paying off and leading more and more folks to understand that Yelp is a standout when it comes to trust.

Jason Kreyer: Thank you.

Operator: Your next question comes from the line of Eric Sheridan of Goldman Sachs. Your line is open.

Eric Sheridan: Thanks so much for taking the questions. Maybe two on the services space, you know, you’ve shown a lot of momentum in the services side of the revenue in the last couple of quarters, how should we think about the momentum in that business and the competitive landscape and aligning sort of investments behind growth against what you see as the potential or pool of opportunity set that sits in front of you, given the momentum as we exit this year and move into next year in services? Thank you.

Jeremy Stoppelman: Eric, I think I can take that one as well. We’re very happy with performance in the services space. I guess, I would just point folks to revenue up 14% year-over-year in services. And then, if you delve further into home services, up 20% year-over-year in Q3. So, we feel really good about that. I think from our vantage point, it feels like we’re continuing to take market share from other players as far as what’s driving that and how do we continue the momentum? I think it’s the product-led innovation. We launched — Yelp guaranteed nationwide in Q3. That’s going well. And we have more category expansion coming through the end of the year here. Request, “We saw it buck the seasonal trend, and we were seeing project volume up from Q2.” So that’s great.

As we’ve talked about in recent quarters, there’s been other innovations that have really streamlined things improving the login flows, taking out friction, mass phone numbers. This quarter we introduced dynamic landing pages as part of our SCM effort to tap into all that inventory that is new to us that we think is going to be an additional element of our growth going into ’24. So, I think between our organic traffic, the SCM opportunity, our strong brand and our strong product execution, I think we’re really set up well for services growth.

Eric Sheridan: Thank you.

Operator: Your next question comes from Cory Carpenter of J.P. Morgan. Your line is open.

Cory Carpenter: Thank you. I wanted to ask the self-serve and multi-location channels. There’s been a little bit of kind of gaping out of the growth of those two self-serve 25%. Multi-location slowed down a bit. Could you just talk about the dynamics impacting those two categories? And then secondly, just on macro, I know you called out in 4Q that you’re incorporating macro uncertainties but hoping you could talk about what you are seeing in the macro landscape right now. Thank you.

Jed Nachman: Hi, Cory. This is Jed. I can take the first question in terms of channels. We were pleased with the performance of both self-serve as well as multi-loc. I guess starting on the multi-loc side it grew at approximately 10% a healthy growth rate. And more importantly obviously that channel is made up of some sub-channels as well, with enterprise being the majority and the largest one there. And in fact, that business saw in-line performance with what we saw in Q2. And those are our most sophisticated advertisers. And so, that demand continues to be very strong. We did see some slight weakness in the mid-market channel, and we’ve identified some areas that we can take action on it and have, in fact, begun to do so. But overall, we’re really pleased with the demand out of the marketplace, and the products are resonating with our most sophisticated advertisers on the multi-low side.