WideOpenWest, Inc. (NYSE:WOW) Q3 2023 Earnings Call Transcript

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And so we, of course, have plans and are executing plans to try to mitigate some of that so that customers aren’t seeing what feels like to them a potential another rate increase. So, certainly significant plans there. We really only launched YouTube TV on August 2. It’s now fully integrated with our billing system. Customers can buy it online, which was not a thing you could do with video for a while before. All of those things are also causing some upside plus the number of other things that we’re doing that we’re rolling out that we’ll talk about as we actually do them in the marketplace. So we’ve got quite a bit of activity underway that gives us great confidence in what’s going to happen once we get through the fourth quarter. In terms of the second part of the question, one of the big reasons we think there is a bigger than expected loss in the fourth quarter is that we’re behind our internal plans for homes passed.

We were still feeling good about the external and still are feeling pretty good about the external number that we gave you for the 50,000. And I would say it’s just what you would expect in construction in terms of the challenges of getting out and building these networks. So I don’t know that the same thing that’s unusual or specific to us. Knock on wood, we have not had any weather issues that have slowed us down. So that has been very good. And some of these are hard to predict. For example, you may need a power supply or this route with a one permit left approved. You can have all the construction done, except for maybe one or two issues. And that whole area of, let’s say, 5,000 homes isn’t lit up. So once those things click, they start to really flow.

So you just need a few of those. One of the things we’re doing to kind of help mitigate some of those risks for the future is working in more markets at once rather than just in the couple that we have been. So then you aren’t just single threaded through one issue here or there, but you have multiple shots on goal across multiple markets. So I am pleased with the pace and how it’s picked up third quarter to first half. But candidly, we want it to be a lot further along than we are. And that pace continues to pick up as we go into the fourth quarter, but it’s causing us a shortage of those gross adds that we were counting on. Does that help?

Brandon Nispel: Yes. I appreciate the color. Thank you.

Operator: There are no further questions at this time. Teresa Elder, Chief Executive Officer, I turn the call back over to you for final remarks.

Teresa Elder: Thanks, Jordan. And so thanks so much to all of you for joining us on this call today. We appreciate your continued interest and support of WOW!.

Operator: This concludes today’s conference call. You may now disconnect.

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