Squarespace, Inc. (NYSE:SQSP) Q3 2023 Earnings Call Transcript

Nathan Gooden: Yes. Ygal, I’ll address the revenue portion first. So as I said in my opening remarks, the — where we’ll see the initial impact is bookings because as those flow through the revenue impact, it was immaterial in Q3 because it’s ratably recognized over the 12 months and Q4 will not be a material impact either. So it will take time for that the revenue contribution to build up where it’s a material impact to our total revenue, but very excited. I will say the — from what we had modeled from a retention standpoint, we’re continuing to exceed that as the legacy domains renew. So excited about that business, and I’ll let Anthony expand more on that.

Anthony Casalena: Yes. And I remain really excited about domains from two angles. One, that it just represents this notion that we’ve been working on that you should be able to start with Squarespace even if you don’t have a website with us, and it should be a fully featured experience. We have that with Acuity with Bio Sites, with Unfold, with Tock and now with domains where there’s just multiple entry points into our ecosystem. And I’d also emphasize that we continue to staff and build up the domains group at a really rapid clip, we launched new features and domains all the time, every month, and we have a ton of updates planned there to the interface and to the ability to very lightly cross-sell into our products. So I think I’m encouraged by the early results and things will only get better as we continue to roll out those improvements.

We just hired a general manager of that group. The President of — General Manager is here. He is kind of new as of this time last year, and it’s been very positive in the other areas, and I expect it to be positive in domains.

Operator: Our next question is from Ken Wong from Oppenheimer.

Ken Wong: Great. Fantastic. I wanted to circle up on payments. You guys just initiated the U.S. rollout. Any early comeback from customers in terms of what you’re seeing there? And how we should think about any potential changes to KPIs or financial metrics as you roll this out broader across your business?

Anthony Casalena: Yes. It’s really early days there still, although it is an amazing milestone for us to be actually processing, having customers in the wild sign up for it and have a full-fledged experience. Right now, it’s single-digit percentage of customers in the United States who has it available, and those are all new, not really existing. And so the in-year impact is going to be very, very limited. Reason for that is this is a new area for us, it carries risk with it. We want to monitor things really closely and make sure that experience is positive for people and make sure we’ve got those other aspects of this business like fraud, et cetera, under control. So I’m not — in terms of changes to KPIs, in the long run, because we’re recognizing this is net, it just means a higher take rate on our GPV and so as the GPV continues to climb and we have these multiple ways of cell and people are selling courses and sending invoices using the platform, et cetera, et cetera.

The more of that that’s flowing through this, the more of that — it’s just going to generate more cash for us. And also, of course, the reason for doing it is, it is a better customer experience. People are in one place as a unified platform, one place for customer support, et cetera, et cetera. So that’s the state of payments, but really a big milestone for us to actually have that in the wild and be kind of turning the dial and letting more people into it versus just talking about when that release is coming.

Operator: Our next question comes from Matt Pfau from William Blair.

Matt Pfau: Great. Great to see the improvement in GPV growth. And so I just wanted to ask how you’re sort of thinking about that longer term. How should we think about GPV growing in relation to overall revenue? Do you think it can get in line with that or perhaps even above, would just be great to hear your perspective on that?