SPS Commerce, Inc. (NASDAQ:SPSC) Q3 2023 Earnings Call Transcript

Chad Collins: Yes, absolutely. There’s certainly some mixed signals out there on one hand, we’re seeing some consumer and retail positive dynamics. But when we talk to our customers, there’s a lot of uncertainty in the retail landscape right now. And I would just remind everybody that kind of retail outlook is not direct bill weather on SPS performance. And in general, SPS, when we have more changes in dynamics driven by omni-channel, SPS tends to do better given those omni-channel changes.

Operator: Our next question comes from Parker Lane with Stifel. Please go ahead.

Parker Lane: Yes . Hi. Thanks for taking the question and congrats on a great run here, Arc. Just jumping in on the recurring revenue customer growth here.; even if you back out TIE, it looks like it was a nice tick up from where we were last quarter. Anything to call out about demand environment or community enablement campaign activity? And then you’ve also acquired a few businesses over the last year and expanded in some interesting new markets. How should we think about that balance of recurring revenue growth through to customers versus wallet share in the context of that going forward?

Kimberly Nelson: Sure. Sure, Parker. So as it relates to the customer adds, you are correct, it sequentially went up about 1,500. And then again, we had mentioned that the TIE Kinetix acquisition brought us approximately 1,000 net new customers. So outside of that, you are correct, it was a little bit higher than a typical quarter for us for customer adds. We had a nice quarter of community enablement activity, and that still does remain the largest contributor or driver to our net customer adds. So I feel really good about that. And then as it relates to the mix between sort of net customer adds as well as the ARPU or wallet share. overall, both, we believe, will continue to be an important driver to that overall growth of 15% that we believe we can sustainably deliver.

Some years, it might be a little bit more in one area than the other. You may recall back the sort of the height of — during the pandemic, we had sort of a record number of net customer adds back in 2021. And just as a reminder, when we bring on a customer through a community enablement campaign, typically, they are going to be a smaller sized customer when they first join us, but then we have the opportunity to grow that revenue with that customer over time. I think the key takeaways you should expect both will continue to be important in delivering that overall 15% top-line growth.

Parker Lane: Got it. Appreciate that. And then, Kim, sticking with you, looking at the implied op margins for the fourth quarter, looks like a slight downtick from 3Q. Is that primarily acquisition-related impacts? Or is there some additional investment you’re putting in the business in 4Q?

Kimberly Nelson: Sure. Great question. It’s primarily going to be acquisition-related. If you look at our Q4 guidance that we just provided, and if you were to compare that to the Q4 implied guidance from our last quarter’s conference call, it’s basically exactly the same, except we’ve added in our expectation of tie. So just as a reminder, when we announced the TIE acquisition, said it would deliver approximately $3.9 million of revenue in Q4 and contribute a negative $500,000 in EBITDA in Q4. So for the most part, that’s really the contribution or the reason why you’re seeing that go down a little bit.

Operator: The next question comes from Joe Vruwink with Baird. Please go ahead.