Salesforce, Inc. (NYSE:CRM) Q4 2023 Earnings Call Transcript

That is the #1 thing we talked about at the start of every meeting we have in this company. And that is why we were able to deliver that in 90 days. You all know that we’ve never had an efficiency focus in the company before because we’ve had 24 incredible years of where we’ve had to just grow, grow, grow. There have been moments where we’ve had to pull back. ’01, ’02, bad recession, we had to pull back. ’08, ’09, we had to pull back and reassess. We’re kind of looking at this moment as, hey, we can reassess. This is a incredible moment. We can deliver great results. You saw we’re delivering more than 10% growth — revenue growth, but we want to deliver this more than 27% margin growth for the year and — not growth, but margin target. And we’re going — obviously, the growth rate is actually much higher.

I mean I think that, that is amazing that we’ve delivered more than 4 points last year, not basis points, 4 points, and 4.5 points this year, and that’s my main focus. I’ve gotten a lot of great coaching. I’ll just — huge call out to my mentor, Larry Ellison, who has spent a lot of time with me, giving me the Oracle playbook. And I’m very grateful to him. He was the first person who texted me after the earnings came out today. And as — I’ll tell you, it’s good to have friends in the world when things happen, and he’s been a great friend, and we’re executing that playbook to increase our margins. They obviously have best-of-class margins. So it’s great to have someone on your side like that and great to have all of you on our side as well because without all you, we would not be able to deliver this quarter.

So thank you so much for everything. .

Operator: Your next question comes from the line of Brad Sills with BofA Securities.

Bradley Sills: Congratulations on a nice finish to the year and margin and outlook. I wanted to ask how important the concept of CDP and vertical solutions are. As you pivot towards this ongoing sales productivity and asking reps to sell more of the solution of all the great components in the Salesforce stack, how important are those solutions and really pulling in more of those components over time?

Marc Benioff: Well, I just think that’s such a great question, Brad. And thank you so much, and also thanks to you for the quarter, your support. I would like to say that, of course, we have a lot of great products, Sales Cloud, Service Cloud, our platform, Marketing Cloud, Commerce Cloud or verticals that you know. But there’s been an evolution of our CDP. I think it kind of started in Marketing, and it’s become so much more. We’re entering this new world of AI. And we’ve always been influenced by the world of AI and IoT and seeing our customers try to add in all of their intelligent devices onto our platform so they can have better relationships with their customers who are connected to them in these incredible new ways. And you may remember, we’re going to have Thunder, the IoT cloud.