Salesforce, Inc. (NYSE:CRM) Q4 2023 Earnings Call Transcript

Kirk Materne: Congrats on the quarter, and thank you for the very comprehensive outlook going into next year. Marc, the question is for you. I think this is obviously a new chapter for Salesforce. You’re back as sole CEO. I think I get a lot of questions from folks asking how you’re going to be prioritizing your time now, how you’re going to be spending your time given these new parameters of execution you’re setting out for the company. So I was wondering if you could just comment on that a little bit.

Marc Benioff: Thanks so much for that question. I really appreciate it. I really appreciate everyone’s support during the quarter. I don’t think we could have had this quarter without everyone who’s on the call. We really are very grateful to the support we had, especially from the analysts and the shareholders, because, really, through their guidance and enlightenment, we were able to execute a different plan. I think when we look back, and I think we have to look backwards to go look forward. Obviously, the 2021 calendar year is like something that none of us have ever experienced in the technology business. It was incredible. You can see that throughout the whole industry. Then as we entered 2022, it was not 2021, and I think we all understand that.

Currencies, measured buying environment, macro conditions, inflation, the stock market. So when we planned 2022 out of 2021, I’m talking calendar years now, that’s where I think we had a little incongruence, and then we had to adjust and shift and pivot, and that’s really what happened right around Dreamforce. We really started to see it. We had that great Investor Day with you all. We put out there our profitability framework. We put together our fiscal year 2016 targets. And 90 days ago when everything happened, you know what happened. We don’t have to go through it again. It doesn’t matter. It’s behind us. But you all said, hey, you guys can hit the hyperspace button, just like I said, and we did. We hit the hyperspace button, and we said, we can hit these targets now.

We don’t have to wait 2 years, and that’s where I’m putting my time, my energy, my effort. I’m very proud of the team for delivering this Q4 operating margin of 29.2% because that really has become like our North Star. As Amy just said, as we look to next year, even in Q1 and so forth, we’re saying that this 30% plus world, this is we should be living in that. We have onboarded the entire management team worldwide to that fact. It’s a core part of our V2MOM. It’s one of the name of our methods that we are guiding 30% plus. And that’s our direction. And at the same time, we had a great quarter. Just like you just heard, Q4 revenue at $8.38 billion, exceed our expectations for many reasons, some currency, but really a lot was execution and execution in the corner from 2 great product lines with our Tableau and MuleSoft team, extremely impressive execution.

And I’ll also just call out what an unbelievable performance for the year at $31.4 billion, this is just a huge incredible software company that has got great margins and great cash flow and a great position in the market. So that’s where my head is at. There’s basically 2 motions here. One is, just like we just heard, Brian has to continue to deliver the ACVs. That’s why we’re keeping a lot of stability in our sales organization right now, maintaining the productivity, deliver the year in ACV. This is really critical for us. That’s motion number one. Motion number two is also, at the same time, profitability. Profitability is our — truly our #1 strategy, and that’s my #1 strategy. That’s what I’ve been focused on with the management team.