salesforce.com, inc. (NYSE:CRM) helps companies better manage critical operations, such as sales force automation, customer service and support and marketing automation. After dominating the software as a service (SaaS) market for a number of years, this latest acquisition puts Salesforce.com in the human capital management market. The addition of ExactTarget to Salesforce.com’s portfolio is its latest push to boost its marketing department.
ExactTarget will propel salesforce.com, inc. (NYSE:CRM) into the email marketing business, where ExactTarget is a leading provider of social and mobile marketing capabilities. The acquisition is expected to increase total revenue by $120 to $125 million for the year.
salesforce.com, inc. (NYSE:CRM)’s CRM product is the second largest contributor to the overall SaaS enterprise application market, and this includes its first mover advantage. Salesforce.com’s move into the industry back in the early 2000s helped the company to capture a number of large customers. Gartner believes that the SaaS based CRM market could reach $7.9 billion in 2016, up from the $3.9 billion in 2011.
According to Gartner, salesforce.com, inc. (NYSE:CRM) ranks above major SaaS/cloud competitors, Oracle Corporation (NASDAQ:ORCL) and SAP AG (NYSE:SAP) in terms of “ability to execute and “completeness of vision.”
