Qurate Retail, Inc. (NASDAQ:QRTEA) Q3 2023 Earnings Call Transcript

Unidentified Analyst: This is Rob Rigby [ph] on for Bill. So just a question around the category trends. You guys had some pretty strong sales in some of your more discretionary categories but then you saw softness in sales which had actually been performing okay on an overall market perspective. So can you just kind of discuss like the category trends and what you’re seeing?

David Rawlinson: Yes. So Bill went through some of the dynamics. Do you want to retrace category trends real quick, a bit bill and then I’ll give some more color over the top.

Bill Wafford: Yes. And just kind of refresh your memory and if you look at even on our slide deck, right? So home, we saw a little bit of a turnaround in performance there relative to the prior quarters, right? We were up 2% in home. I’ll talk to QXH, right, just to kind of normalize a bit. Electronics, that’s continuing to be thought. But if you look, we’ve seen that trend pretty much all year long, right? We will start to reduce air time and have been reducing airtime kind of throughout. And so that’s been a softening kind of category for us throughout the year. Apparel was down. Beauty was down 7%. We’ve seen a little bit of volatility in that category. We were up in Q2 but down in Q3 and then saw strength within accessories and jewellery.

So I think — I mean I’ll let David get into some of the kind of key highlights there. you did see some of this driven really strong TSV and TS performance at both QVC and HSN. I think and new item introduction in both of those businesses or probably the largest driver when you look at a peer over period basis. But relatively consistent across men, I think the only thing you’re seeing is a big outlay right now. in terms of the business from just being kind of on an average of that down 3 to electronics, right which continues to be soft for us.

David Rawlinson: Yes. I would I agree with everything Bill said. I’d maybe lift the level above category to make some general observations that we’ve seen cut across categories. I think the first is our customer is still willing to spend even on very expensive items, whether it’s a Land Rover electric bike or scooter or a leather jacket or lab grown diamonds they’re willing to spend on very high price category items. But for things where they don’t perceive urgency. They don’t perceive an especially strong value, what may have been more throwaway type purchases. She’s keeping the credit card in the pocket or in the first. So we’re having to be really sharp. When we are sharp — and I think we’ve gotten sharper on things like our today’s special value, we continue to see a response.

But some of the lesser sharp value propositions are — it’s harder to get it’s harder to get a purchase. So that’s been — I think that shows what we’re seeing in the overall data around consumer sentiment. But that’s been one of the trends that I would say we’ve seen. The other thing we’ve seen and I think it’s related to that trend is that the customer has responded to our special events and that’s true across categories. And so we’re leaning into that with things like the Foodie Fest. We went pretty big on Christmas and July at QVC. We went pretty big on the HSN birthday anniversary. Right now, we’re doing a nice push with Dolly Parton and I talked a little bit about. But those are becoming more important in the business to drive performance across categories.

And I would say they’ve also been really critical to some of our more recent success with new customers.

Unidentified Analyst: Okay, great. And then just one follow-up from us. So you talked about focusing on debt repayment moving forward. And I was just wondering if you could give a little bit more around your thoughts on repurchasing the notes due in 2024 and 2025.