NextGen Healthcare, Inc. (NASDAQ:NXGN) Q3 2023 Earnings Call Transcript

We implemented a number of those even in the last couple of weeks. And overall, we’re fortunate it’s not material, it doesn’t affect our results financially. We’ve had good conversations with our clients. They appreciate the honesty and transparency. And from here, we’ll adopt a really strong culture and we’ve learned from it. It’s one thing to do, the tabletop exercise. It’s another to do it in practice. I think we’re well practiced now.

Jack Wallace: Got it. That’s helpful. And then in the last quarter, you talked about the application becoming QHIN and just you’re wondering about the timeline for that to go operational? And then as a follow-up to that, the other participants or the other applicants? Are you encouraged by the level of industry interest? And then as everyone goes live, can you just talk a little bit about how that can impact the business going forward? Thanks.

David Sides: So, we’re encouraged by the ability of our software to, kind of scale to QHIN level. We have a number of opportunities there talking with clients about our . So, it’s the offering that helps clients connect to any, kind of any source at scale. And the application process hasn’t come out for QHIN yet, but we feel like we’re there from a technology perspective. We need to work through, kind of the commercial terms and we’ll see what those guidelines are. But when we talk with clients about it, I’m encouraged because the idea of doing an interface one time for all clients. So, for example, if you’re in Phoenix, you connect to a hospital and then all of our clinics in Phoenix can be connected at hospital through us without having to do that work.

It’s just so much more efficient that it’s got to, kind of both speed interoperability and lower the price of healthcare because we did it one time. So, from an effort perspective, it’s just substantially better. So, we’re encouraged with our other people in the industry thinking about this the same way. It could be really straightforward to then just connect QHIN’s, you know a NextGen QHIN to another supplier’s QHIN and all of a sudden all of that is interoperable from one connection between us both. We’re already connected to all of our clients. So, if another supplier was connected to all their clients, that one connection could bring enormous advantages and de-fragmentation to the healthcare marketplace and medical records, as well as improve things like how you do care management across domains and across venues.

So, in summary, right, we’re really encouraged. I think we’re in the right place, we have the right technology, and as the application process becomes clear, we’ll work through the rest of it, but I think it’s a good €“ it’s turning out to be a good move for us.

Jack Wallace: And with, let’s say, all the plumbing getting set up on the other end of this, you suspect that this will eliminate some of the bad acting of the info blocking in the industry or does the information highway, the presence of that, not necessarily guarantee a free flow of information from a decision-making standpoint?