NCR Voyix Corporation (NYSE:VYX) Q3 2023 Earnings Call Transcript

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David Wilkinson: Hey, Ian. The overall sites for us aren’t — they are relatively flat in the enterprise space for us. So there’s no real decline there. When we talked about legacy, the hardware business has declined, but the overall all overall site count is relatively flat and that’s the area I said we want a supercharge, SMB sites are growing, Digital Banking sites are growing. So the conversion of the platform — we will continue to see this kind of a trajectory as we described in our Investor Day. So some of the assumptions that we put out in terms of platform site conversion rates against our installed base. So we still believe in all those assumptions. So the — we described the headwinds — Brian did in the Investor Day of 2% headwinds over the next — over 2023 and 2024, starting to shift to tailwinds beyond that as we make that shift to recurring.

We still feel that way and have confirmed the assumptions that we made from that original Investor Day presentation in that space.

Ian Zaffino: Okay. Great. And then also, I guess, congratulations on Uncle Julio’s and Papa Murphy’s. For you to kind of look at the slide, I think, you put off the case study of the Buffalo Wild Wings, where are you in that or is this on the conversion to platform, are we in the impactful results segment? Where are we and how is it tracking, I guess, versus kind of the magnitude of increases that you laid out in that case study? Thanks.

David Wilkinson: Yeah. I mean we outlined the — in the Investor Day where that Buffalo Wild Wings case study was, we outlined the progress that we have made. We said we were about 20% converted on our Restaurant sites installed base and about 10% on Retail. So we are tracking to those numbers. And we are seeing those ARPU metrics play out. So when we — as we just described in the recent wins Uncle Julio’s being one, adding payments adds a tremendous amount of additional revenue and we are seeing that show up in ARR growth in the Restaurant segment. So ARR was up 10% year-over-year. That’s on the back of both conversion to the platform and adding payment sites. So we are seeing the numbers play out as we have described in the Investor Day deck. We have no reason to change that.

Ian Zaffino: Okay. So just maybe a quick follow-up on that one. So I guess when you say conversion to SaaS, you are kind of in that 39 — not that this client, in particular, would be 3,900, but you are in that 3,900 ARPU box, right? So have you started to see kind of that 9,000 ARPU box yet or just want to know when that will be…

David Wilkinson: It’s client, we — it’s client-specific. So depending on how long you are — when we gave the pilot example in the Investor Day deck and the SMB example and we saw the SMB example we gave got close to 19,000 when we include payments into that site. So it’s somewhat dependent on the soak time, if you will, connected to the platform and how long we have to upsell and cross-sell, and some of it is the pain point. The way we approach these is we are solving pain points for these customers and the real value. So we are not forcing them to the platform. We are going in and solving a real-world problem and they adopt the one or two services to solve that problem and then we get in there with additional products. So it’s timing of the cohorts. So we are in that range. We estimate we kind of closed the year, we said, on average, about 3,600 in ARPU across the base. So we are right in that range.

Ian Zaffino: Great. Thank you very much.

Operator: There are no further questions at this time. Mr. Wilkinson, I will turn the conference back to you for any additional or closing remarks.

David Wilkinson: Perfect. Thank you, Operator. Thanks again for joining the call today. And as I said in the opening, the employees of NCR now NCR Voyix and NCR Atleos really did an amazing job to get the spend done and deliver a great quarter. So I appreciate everybody recognizing that. We have a tremendous opportunity in each of our businesses and we are truly excited about what’s in front of us in the future. And we are operating from a position of strength and we will continue to build on our strong foundation. We are the market leader and we have a large base of blue chip customers with whom we have deep and lasting relationships and we have the critical end-to-end solutions to continue serving these customers to help them run their stores, Restaurants and branches more effectively, and we are winning in the market and taking share.

Across all three segments we serve, our formula for growth is the same. We are going to capitalize on the secular growth trends to win net new customers and gain market share. We are going to connect and onboard existing customers to our platform to drive deeper relationships and capture greater wallet share. When we do all this, it will improve EBITDA margin through the shift in our business and we will have continued focus on efficiencies and productivity initiatives that will expand margins. And as I mentioned in my opening remarks, our customer’s success is our success and their growth fuels our growth. So I want to thank all of our customers as well. We strive to deliver consistent world-class experiences to our customers and remain a market leader.

We know this is the right formula to drive significant value creation. We are fully committed to delivering results to compound shareholder return. I’d like to thank all the employees of NCR Voyix and NCR Atleos once more and thank you all for joining.

Operator: This concludes today’s call. Thank you for your participation. You may now disconnect.

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