Is This Brink’s Company’s Response To Activist Jeff Smith?

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22 CPI Case Study: Tampa  Our standard processes and visual management are increasing productivity and quality Problem Action Result Morning departure delays cause customer service problems Morning departure delays cause customer service problems Streamlined and standardized truck loading process 33% percent decrease in time needed for morning departure, improving customer service Slow truck loading times cause delays in morning traffic in garage Decoupled scanning and loading process to reduce dock time 70% reduction in time required for dock turn Crews spend excessive time servicing ATMs Implemented new process for preparing cash bundles for ATMs Crews replenish ATMs faster, reducing labor by 40 hours per week on 4 routes Extended time needed to reconcile and consolidate cash Introduced a continuous reconciliation process Reduced labor spent on reconciliation and cash consolidation by 67%
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