eGain Corporation (NASDAQ:EGAN) Q1 2024 Earnings Call Transcript

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Daniel Hibshman: Hi, guys. Thanks for taking my questions. This is Daniel on for Jeff Van Rhee. Just on the improvement in pipeline activity, some of that reengagement you’re seeing of clients that were in a sales cycle and previously were on hold. Just maybe if you could give us any additional color on those conversations, what those conversations are like? What’s driving those customers to be engaged if there’s any common themes either in terms of the conversations or the verticals that are coming back? Just any additional thoughts there?

Ashu Roy: So one dimension we see is these businesses seem to have gotten back into evaluating and running RFPs and structured sort of buying process. We’re seeing that happening much more often now. So tire kicking is much less than, say, six months ago. So that’s a big change we are seeing across the board. So many more of the early-stage conversations are resulting in time-bound RFPs. So that’s not changed. We’re seeing that across the board. In terms of verticals, I would say, financials and insurance seem to be fronting that. There’s more excitement in that space on a vertical basis, but others are also getting in. So it’s not that it’s only in financial services and insurance. But yes, that sector seems to be leading the others.

Daniel Hibshman: And then maybe just one follow-up for me. In terms of the macro headwinds, just if we can dial that in a little bit in terms of do you see this mostly as general tech budget pressure? Is it particular to the contact centers? Is it particular to knowledge management? Is it uniquely the combination of general macro pressure as well as people taking a step back to assess AI and their road map? Maybe just give us some additional thoughts on the nature of the headwind.

Ashu Roy: Yes, I would say the AI assessment seems to have run its course a little bit, not entirely. I’m sure there are quite a few companies that are still doing that. But we see people who are coming back from their assessments and saying, all right, we need AI, we also need AI in the context of a knowledge platform so that we can actually use it and rely on it, right? So that’s one thing I’ll comment in the macro sense. I would say the other big comment would be just the overall geopolitical uncertainty in the economic environment. I think that budgets are still fairly cautious. That’s the sense we get. But we do see items being budgeted for calendar ’24. So there is a little bit of loosening of the first thing, but not as much as one would expect in a sort of more stable economic environment.

Daniel Hibshman: Thanks so much for the answers.

Operator: As there are no further questions, I would like to turn the conference back over to management for any closing remarks.

Ashu Roy: Thanks, operator, and thanks, everybody, for listening to the call. We look forward to hopefully seeing some of you at the investor conferences later this month and providing the updates at the end of our next quarter. Thank you.

Operator: The conference has now concluded. Thank you for attending today’s presentation. You may now disconnect.

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