E2open Parent Holdings, Inc. (NYSE:ETWO) Q3 2023 Earnings Call Transcript

Adam Hotchkiss: Got it. Got it. No, that’s super helpful. Thanks for that. And then just on net revenue retention, gross revenue retention, I know these are metrics that you tend to give out annually. Any material changes in those over the last quarter or so from where we were at the end of fiscal ’22, and any drivers of those changes, if any?

Michael Farlekas: No. I don’t really see that much of it at all. Those numbers have been pretty consistent for us for a while. So that’s kind of the nature of our business is to retain these customers. So, we don’t really see that changing in the short term. Not a dramatic way, one or the other.

Marje Armstrong: I think, Adam, we’ve quantified previously that any quarter, they can kind of fluctuate 100 basis points more or less one way or another, but nothing in terms of change from that prior disclosures or trends.

Adam Hotchkiss: Got it, super helpful. Thank you. And then last one for me, just on the marketing investment. You noticed some outsized performance there. Any scenario that you could see even in a difficult macro environment to sort of amplify the brand to lean in there in addition to what you’ve already laid out, or do you think the benefit from those investments has a little bit left to play out before you consider that?

Michael Farlekas: Yes. We make investments in our branding and marketing all the time. And kind of like on the systems integrator, we felt coming out, we needed to put a little more emphasis on it this year, which is why we think a lot of that’s going to be onetime in nature. One of the things that we brought in Kari a little over a year ago, and before that, we never had a CMO. So we have a capability now, and that’s — that wasn’t part of this onetime investment, but we are making marketing investments, and we continue to expect to be kind of one or two in share of voice, and continue what we started. But we don’t really expect to replicate as much of a onetime spend next year. I don’t think we need to. But it’ll morph back into kind of our normalized sales and marketing spend as a percent of revenue.

Operator: Our next question is from Chad Bennett with Craig-Hallum.

Chad Bennett: So just kind of digging a little bit more into kind of the deal delay commentary. I think last quarter, you were kind of specific to EU, and I think you pointed out the tech vertical also last quarter. Just from a geo standpoint, are you seeing it in more than just the EU kind of from a geographic standpoint?

Michael Farlekas: It’s really situational. It just depends on the company, what they have going on and what their approvals are. And like — just like every company does when things are a bit uncertain is they kind of take a second, third look at things. And it’s a situation that we have some deals that move — we’re selling a lot of software, some deals move through quickly and other ones that we’d expect to move through kind of get slowed down a little bit. So, I don’t really think it’s any particular pocket. I think, obviously, the tech one is a little bit more concentrated, but we’ve all seen that, right? So, everybody is making adjustments with their plans. And historically, we’ve been — we have a lot of longstanding tech clients and relationships.

Chad Bennett: Okay. And then just a follow-up on the SI progress you’re seeing or are seeing right now. I think, again, you’ve talked about at least for the second half of the year, SIs being roughly 25% of your pipeline for the balance of the year and actually mentioned that you — several large deals that you’ve received from them have actually accelerated or progressed to the pipeline faster than if you’re direct. So, is that the case and — just considering everything that’s going on in the world? And then when should we expect to see actual billings, bookings benefit from SIs that would actually move the needle towards acceleration on organic subscription growth?