Concentrix Corporation (NASDAQ:CNXC) Q4 2022 Earnings Call Transcript

They are not instantaneous over a 30 day period. They kind of get phased in over a quarter or four and a half, two quarters, hence we kind of talk about the first two quarters being choppy. The third thing that we layer on, is net new wins and the net new wins, as we talked about in Q4, we want a significant number of new logos. Those are at muted volumes. Those are at the new volumes that we’re seeing that are coming through and so they will continue to progress and will add on to our growth. The next layer is the elements of, and verticals that we continue to do well in that are not so bound by macroeconomic locations. You saw the health care vertical grow, BSSI grow. Some of the work that we’re doing in those tends to be more resilient to sort of shaky economic times that we’re seeing.

The next layer down from that is we have some regions that are somewhat isolated from what we’re seeing around the globe and spending a lot of time working with them to see what growth opportunities we have in those, and so those have performed sort of on forecast, if not a little bit better and so they are layering on. Then we get into the bigger deals that we’ve already signed, that come through and we’ve seen progress as we expect. One deal is ramping a little slower primarily to the client. It’s a big change for them and so they are kind of taking a little longer to kind of mix some coordinated changes in their ecosystem, but we’ve already started and we’ll get back to pace in Q2. And then we’re also seeing sort of net new pipeline of opportunities that we’re talking about with both our Catalyst and CX operations that are clearly tied to sort of what we’re seeing in the economy where clients are asking us, prospective clients are asking us to sort of transform what they need to drive cost out of the business.

And if you look at what our win rates are against those deals and sort of the push those clients, prospective clients are making in order to get them in place. But we feel confidence around what we think we can close over the next quarter or two, which will impact our revenue through the back half of the year. And so we’ve spent a significant amount of time kind of putting all these layers of building blocks into our plan of what we expect to deliver, not only in the first two quarters, but also in the back half of the year, as we look at the business and the regions that we operate in. We also mentioned in the prepared remarks, we have and are making additional footprint investments. We’re seeing some good traction in those, which expose us to some higher growth areas where we think we’re under invested in.

We primarily talked about LatAm and Europe in the past, as well as offshore delivery centers for our Catalyst business that allow us to be at a at a higher margin profile for that type of work and have more scale for that type of work. So we think we’re building the right building blocks. We think we’re being conservative on what we see. As we mentioned, we’re not factoring in any large seasonal business within 2023. We’re really just keeping a baseline business for that. So if anything bounces back in the back half of the year, that’s fantastic, but we’re not counting on it. Hopefully that provides some color around what we’re thinking about.