Concentrix Corporation (NASDAQ:CNXC) Q4 2022 Earnings Call Transcript

I think we’ve talked about the pricing environment and our ability to pass through cost increases, but being a major contributor to our progress in the margin in 2022. I think we’ll keep pace with cost increases and pricing, but probably not be playing the game of frankly catch up that we are playing in parts of 2022, catching up from some wage actions that frankly started in mid-2021 for us. So those are kind of the puts and takes, as I think about the margin progression. We’re very, very proud of the margins progress that we’ve made, really since, if you go back to when Concentrix acquired Convergys moving from where it was at roughly 10% non-GAAP OI to being at 14% this most recent year, and we still think all those factors I talked about before give us the confidence that we can drive to 14.3% at the midpoint of our guide this year and keep going.

Vince Colicchio: Thanks for answer my questions. I’ll go in the queue.

Andre Valentine: Great! Thank you Vince.

Operator: Our next question comes from the line of Ruplu Bhattacharya with Bank of America. Your line is now open.

Ruplu Bhattacharya: Hi! Thank you for taking my questions. Chris, I mean my first question relates to your revenue guidance for the full year as well as for the first quarter. Looks like you know fiscal 1Q revenues will be down seasonally and you’re guiding for a low single digit organic growth in constant currency. The full year you’re guiding mid-single digits, so that implies a healthy growth in the back half. I know you’ve said that you’re getting some consolidation, volumes consolidated from other providers and you have these two large deals, but you know if I look at your business, about 50% of your business is tied to end markets like tech, consumer electronics, retail, travel and e-commerce, which are exposed to consumer spending and macro slowdown.

So what happens if there’s a recession, what have you factored in in terms of a recession either in the first half or second half. And is there a way for you to quantify like off the mid-single digit organic growth you’re expecting for the full year. How much do you think is coming from the large deals versus the consolidated volumes you are getting? I’m just trying to understand the risk associated with you know a macro slowdown in the second half and what you’re factoring in for that. Thank you.

Chris Caldwell: Thanks, Ruplu. So let me kind of break up apart the question from this perspective. When we look at our 2023 plan and what we are seeing as our growth drivers, you know clearly our clients have kind of recalibrated their volume based on what we experienced during the fourth quarter and what they experienced during the fourth quarter. And how we’ve looked at that is basically you continue to do it in those specific areas that you mentioned about consumer electronics and retail through sort of 2023 regardless of additional changes in the macroeconomic as we muted that down fairly significantly. We then layered on where we have discussions already going ahead and where we think we’ll be successful from the consolidation perspective and how those get layered in.