Blackbaud, Inc. (NASDAQ:BLKB) Q3 2023 Earnings Call Transcript

So I think as long as you get that seasonality right on when the renewals come up, you can spread that revenue pretty cleanly in your model.

Robert Oliver: Okay, great. And thanks for that Tony. I misread it, it is 30. Thanks for the correction there and thanks for the interest guys. Appreciate it.

Operator: Our next question comes from Parker Lane with Stifel. Please proceed with your question.

Parker Lane: Yeah, hi guys. Thanks for taking the questions here. Maybe, Tony, just to pick up on the last response you had. I know you guys were pretty proactive last year in getting in front of these 2023 cohort customers and communicating the pricing change and perhaps doing early renewals, is there any potential for early renewals for that 2024 cohort of people starting to think about that or is that going to come at the time that the contract ends?

Anthony Boor: Yes, Parker, we’re already — I think through Mike’s prepared comments, you spoke to it, we’re already through largely December at this point from how far in advance we’re working and would be speaking with some of those customers that we are renewing in the first part of 2024 already. Certainly, you have some discussions with some of the larger customers as well, well in advance, talking about upsells and all the other pieces and parts. So, we would be as normal course of business speaking to some of those larger customers as well as anybody who has an interest. So right now, the visibility is very good. We’ve got almost a full year under our belt because we’ve largely renewed through December. We have a really good sense of where those renewal rates are, and they’re holding up very well, a little better than expected, even which is tremendous considering this increase in price and shift to three-year.

And then we’ll get good visibility as well because some of those customers who chose to go with one-year contracts, will already be renewing here over the next couple of months, even before we finish this year, we’ll be working on some of those second year renewals on the folks that chose one-year contracts. And we’ve got some visibility into that as well already from working some of those for early part of 2024 and late this year, and those renewal rates are looking pretty — holding up pretty well also. So we feel very positive.

Michael Gianoni: Yes, Parker, I’ll add. So we’re going to get about 35% of the total this year. We’re pretty much done with this year, close to it. We noticed five months ahead so we’re already notifying customers in March next year. And when customers get notified, that’s when the conversation starts. They don’t wait till that month. So think about like the February and March customers, we’ve already been talking to because if everyone has already got noticed and the March ones are getting noticed now, and we’ll start those conversations. So this whole thing is sort of five months ahead of us all the time, which is really great. So we’re able to manage it with very good future visibility.

Parker Lane: Got it. Appreciate the color on that. And then, Mike, maybe to stick with you. I thought the Impact Edge is very interesting. Can you help us understand, is that primarily going to be an expansion vehicle in that corporate vertical that you’re playing in today or does that have the potential to actually drive incremental interest in net new business through that release?

Michael Gianoni: Yes. So that product is — was super popular at bbcon. There was lines of people waiting to see the demo. Yes, it is announced into our corporate impact business, so it’s for companies, think of like Fortune 1000 companies to be able to measure and sort of graphically display their impact around the world. But then we will move it over to large nonprofits and foundations in our other markets as well, but starting off in our corporate impact group.