Best Buy Co., Inc. (NYSE:BBY) Q3 2023 Earnings Call Transcript

Health and wearables people really taking charge of their own health. We continue to see people very interested in taking control of health and fitness and their own abilities there and then still computing and tablets and this kind of productivity question. I mentioned it in the script. This is after almost 3 years now at the pandemic. You’ve got a cohort of people now who are looking for that latest and greatest in that ability to upgrade, stay on the go, keep their life in the kind of hybrid way that everyone is living. So the cool part €“ an then there is all the like fun little stuff that we sell that I think people forget, the great gifts that are in things like small appliances and indoor garden, a connected coffee cup that keeps your coffee warm.

There is just this incredible array of really interesting products that technology continues to push the envelope on and evolve. And I think what we love most is these are gifts that change every single year. So for the great gift giver, I think we have a lot to offer.

Pete Keith: Okay. That’s very helpful. And then just taking a little bit of a longer-term question around Totaltech, so you gave a lot of good information now that you’ve anniversaried the rollout. When we just think about that that EBIT margin accretion, is that something that we should now start to see going forward in the next 12 months or if you are running a little bit lower on memberships than you thought, is it maybe 1 year out before it starts to become margin accretive?

Matt Bilunas: Yes. I think consistent with our €“ what we talked about at the March Investor Day, I think we expect the backbone for our initiatives to help improve our rate as we look towards FY €˜25. So obviously, the world is much different than it was back then, and the program has continued to evolve, and we will continue to iterate. But I think we would expect the Totaltech to help provide a bit of rate improvement year-over-year as we look into next year, but probably more so even as we look into FY €˜25. Clearly, there is €“ we’re learning a lot around the program and looking to make tweaks to the offer as we progress this next year from all the learnings we’re having. So it would be our expectation that over time, it would help improve our rate from a pressure year-over-year.

Corie Barry: And Peter, I just want to make sure I reemphasize something that I said in the script here, which is the good news is it is doing what we want it to do. This is a program that’s geared at those stickier, longer-term relationships with customers, being high consideration for customers and, therefore, driving up that frequency and that greater share of wallet. So I think those early indicators for us are very positive.

Pete Keith: Okay, sounds good. Thanks so much and good luck.

Corie Barry: Thank you.

Operator: Thank you. We will now take our next question from Scot Ciccarelli at Truist. Your line is open. Please go ahead.

Scot Ciccarelli: Good morning, guys. Scot Ciccarelli. So the additional deceleration you’ve seen in October and so far in November, is that driven primarily from transactions? Or is that more ASP pressures from the heightened promotional environment? And then related to that, any feel for whether those declines are kind of across the board? Or is it more concentrated in specific customer cohorts? Thanks.