Apple Customer Service: In today’s day and age of advanced technology, companies often times overlook the importance of customer service. While Apple Inc. (NASDAQ:AAPL) does not have the reputation of providing poor support, many are beginning to wonder if this is becoming a bigger problem for the Cupertino-based company.
Before we get into the most recent issue, let’s take a look back at a story we published earlier today: Apple Inc. (AAPL): Some Of Its Cash Hoard To Be Used On This Expense
In this article, we discussed the $53 million settlement Apple Inc. (NASDAQ:AAPL) made to satisfy the claim of customers that the company would not offer repairs or replacement devices under its warranty. Definitely a customer service issue.
Now, we have this piece from The Huffington Post. Here is a brief excerpt that goes on to explain the issue that many Apple users are talking about:
“While AT&T has been forthright, engaged, responsive, and prompt in its dealing with customers – Apple has seemingly forgotten all of the things that has made it such a loved and respected brand among consumers.
How do I know this? Well, the same way that Apple could know it if they choose to read their own consumer discussion boards. Because there are thousands of posts with headlines like “iPhone Data Leak” and “iO6 Data Drain”.
It appears that quite a few people are visiting the Apple Support Communities to discuss concerns over data leaks.
Not only are these people worried about the trouble this could bring, but it is important to note that the discussion is taking place on an official Apple Inc. (NASDAQ:AAPL) forum. If nothing else, you would expect the company to dive in soon enough and address the issue. After all, they have to know what customers are saying.
While many people have posted “work arounds,” most agree that they would rather have Apple Inc. step in and take care of the issue for them. They didn’t pay a lot of money and put their trust in Apple to have to do the grunt work themselves.
If you don’t think this is a serious problem, here is how the author of the Huff Post piece concluded the article:
“I – for one -am thinking Android for the first time in my life. Samsung, I could be your next customer.”
Now what do you think? Share your thoughts on Apple Inc. (NASDAQ:AAPL) in the comment section below.
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DISCLOSURE: I have no positions in any stock mentioned.
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