Aon plc (NYSE:AON) Q3 2023 Earnings Call Transcript

Paul Newsome: So it’s been pointed out to me this morning that the restructuring charge that you folks are planning on taking relative to the ongoing stages is on the larger end of where historically folks have done you’ve done a lot of these sort of efforts successfully. Is there anything structurally different with what you’re doing here as compared to some of the other efforts — other charges and savings efforts that you’ve done in the past?

Christa Davies: It is Paul. Yeah. It is very different. So what we would say and I think Greg said this earlier is, it’s responding to client need. And meeting unmet client needs. And we are seeing more of that than ever before. And you saw that in our risk survey where clients have significant unmet client needs, but Aon Business Services at the catalyst here. And we’re really building on a proven track record of success and we see Aon Business Services as a catalyst which drives risk capital, human capital and Aon client leadership strategies. And we brought together a set of new leaders and developed a three-year strategy to further strengthen and connect our firm. And this strategy accelerates our ability to deliver on standardized platforms, standardize operations and innovative product scale.

And so that is very different than what we’ve done before Paul. And that really is much more sustainable long-term strategy development, that’s going to benefit clients, going to benefit colleagues and going to benefit shareholders.

Greg Case: I mean, as we think about it Paul. We’ve got tremendous reinforcement around risk capital and human capital and how we’re approaching clients in that regard. Everyone can talk about a piece of good work for an individual client. We’re talking about taking the Eric example, and really how do you scale that and do that all over the world. And then when you’re done with that, keep getting it better and better. You can’t do that without Aon Business Services. I mean this is 15,000 colleagues around the world with a team led by Christa, brought together Mindy Simon others who brought talent from really outside of our industry or help us think about how to evolve that. And the strength of that is extraordinary in our ability to actually scale new integrated analytics.

This is the structural investment that we now see we can do much faster. In fact clients are requiring us to do it much faster than we would have done overtime. That’s what’s fundamentally different. This is very different than anything you’ve ever seen before. And the reason we’re so excited about it is, because again clients are demanding our colleagues are excited to deliver it. And this is a structural move that really bets on our history. We’ve already made progress. This is the strategy we’re doubling down and investing on it, in a structural way that will help us scale and really innovate more effectively.

Paul Newsome: Great. Thank you. I always appreciate the help and your patience.

Operator: Our next question is from Charlie Lederer with Citi. Please proceed.

Charlie Lederer: Hey. Good morning. I’ll ask another on the acceleration program. It sounds like a revenue synergy play in a lot of ways too. Am I digesting that correctly? And can you talk about how it will differentiate you from your competitors?

Christa Davies: Yeah. So let me describe what I would tell you is this is absolutely using Aon Business Services as a catalyst. And the Aon Business Services strategy is really around standardizing operations creating scale and standardized platforms and then build up on top of those platforms to create products at scale that really drive innovation for clients. And then if you think about it if you bring all of those people as Greg said, 15,000 people in Aon Business Services, 1,000 data scientists driving analytics data and analytics then you could actually apply AI, whether that’s machine — at the machine learning and/or the generative AI end across these platforms and services to drive greater analytical insight and greater value for clients. But Eric, I mean, you see this every day with clients…

Eric Andersen: Yeah, absolutely.

Christa Davies: … what is your though here.

Eric Andersen: Absolutely Chris. Listen the whole strategy is predicated upon bringing our risk capital and human capital colleagues together to be able to do more for clients. We can talk about a lot of examples and all usual on the Parametric business which is actually bringing reinsurance knowledge to commercial clients as well on the health care side where we’re using bonds to be able to do resiliency and other things. That just doesn’t happen by accident. It needs capability. It needs analytics it needs connectivity and it needs an enterprise client strategy where we can deliver those capabilities right at the largest most complex clients. So really excited about the opportunity Paul.

Charlie Lederer : Got it. Thanks. And I guess do you guys feel like you have the data science talent in your workforce today to have this, or are those hires kind of part of this plan?

Eric Andersen : We have 1,000 data scientists across our risk capital business. And so I feel like we’re cutting edge in that area.

Greg Case : The other piece you kind of come back to and this is what — these individual pieces are around the firm. They’re phenomenal. They’re tremendous in their own right. What Christmas describing is the wiring the mechanism to connect them more effectively. So it’s not just a 1,000. It’s 1,000 interconnected against a strategy around analytics and prioritization around analytics against specific client issues. So it’s a thoughtful strategy that we can actually execute that day on business services. And the acceleration as we would have done that over time now we’re going to double down and do that. This is what’s going to change the relevance profile for our clients. These are the questions they’re asking. And so it’s not just the 1,000 and whatever it ends up becoming over time, it’s how that 1,000 is going to work together.

And the level of comparable data they’re going to have around the world. And the example, Eric is given just — is not just in single analytics and commercial risk or Reinsurance eventually, we’ll cut across talent we’ll cut across health and so to have that integrated platform that you can execute the analytics upon with the talent on top of it is huge. And some of the folks that Christa has brought in, many time we brought in, have come from outside the industry literally from companies who are world class at analytics and they see an opportunity to really up the world understand risk and volatility differently and they find it incredibly compelling. And so our view is this is a great opportunity for colleagues in a way that really unlocks a lot of opportunity for them because they’re going to be talking to clients about these types of issues.