Altice USA, Inc. (NYSE:ATUS) Q3 2023 Earnings Call Transcript

Dennis Mathew: Craig, on the pricing and the base management strategy, again, as I mentioned, it’s all about making sure that we have simplicity, reduce the complexity and provide transparency and predictability as we move forward. And we believe we have the right offers from a go-to-market perspective. What Marc was talking about was really as we move forward, just doing a much better job in channels like care, like retention to make sure that we’re disciplined when we are having a conversation with a customer that we are providing them the right value, leveraging our CLV tools. So it’s not about going back in and figuring out how do we cut at the low end — increase at the low end, cut at the high end, get into the middle, it’s all about leveraging customer lifetime value and being disciplined about the offers and the save rates and the erosion which, quite frankly, when I walked in the door was at an all-time high.

And so we just have to become much more disciplined both on the front end in terms of our go-to-market offers as well as in our channels, retention and others. And we do want to reduce the delta between the go-to-market offers and the rate card and make sure that folks understand what’s happening in year 1 and year 2, so that there isn’t confusion. And that, I believe, will actually reduce call volumes. It will increase customer loyalty. It will remove some of the noise that’s within our system today on confusion, on billing complexity, on just not understanding kind of what’s the end game here. Let’s give everybody clear transparency there. In terms of market growth, we’re very bullish on new build. And we’re going to rapidly get back to the pace that we were at, and we’re already hitting the accelerator where we can in Q4, we have the right partners now in place, and we’re very bullish on continuing to drive new build and edge out as we go forward.

That is a key element of our strategy. It has been and will continue to be.

Craig Moffett: Do you think you can keep that north of 2% sustainably?

Dennis Mathew: Yes, absolutely.

Operator: And ladies and gentlemen, that’s all the time we have left today for questions. I’ll hand the floor back to management for closing remarks. Thank you.

Sarah Freedman: Thanks, everyone, for joining. Have a good evening.

Operator: Thank you. This concludes today’s conference. All parties may disconnect. Have a good day.