United Continental Holdings Inc (UAL), Delta Air Lines, Inc. (DAL) & More: How Do They Stack Up?

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No.14 United Airlines

United Continental Holdings Inc (NYSE:UAL)AQR Score: -2.18 in 2012, from -1.45 in 2011
On-time performance score: 77.4% in 2012, from 80.2% in 2011
Involuntary denied boarding performance score: 1.83 in 2012, from 1.01 in 2011
Customer complaint rate: 4.24 in 2012, from 2.21 in 2011
Mishandled baggage rate: 3.87 in 2012, from 3.66 in 2011

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