Zoom Communications (ZM) Announces Agentic AI Platform Expansion

Zoom Communications, Inc. (NASDAQ:ZM) is one of the 15 Set-It-and-Forget-It Stocks to Buy in 2026.

Zoom Communications (ZM) Announces Agentic AI Platform Expansion

On March 10, 2026, Zoom Communications, Inc. (NASDAQ:ZM) announced that the company is expanding its enterprise agentic AI platform by introducing advanced workflow orchestration across Zoom Workplace, Phone, and CX. With this update, the company’s AI transitions from a simple conversation summarizer to an action system that automatically triggers tasks across fragmented enterprise data. This automation, directly embedded in meetings and customer interactions, enables the platform to deliver real-time execution of business outcomes across different enterprise systems. Velchamy Sankarlingam, President of Product & Engineering, Zoom Communications, Inc. (NASDAQ:ZM) gave the following statement:

Zoom’s agentic AI platform is designed to orchestrate action across systems, turning every meeting, call, and customer interaction into a trigger for workflow automation.

In another development, on March 12, 2026, Zoom expanded its Contact Center integration with Pindrop to implement real-time deepfake detection and voice authentication. The two companies, through their expanded collaboration, address a 1,210% surge in AI fraud by embedding synthetic media detection and risk intelligence directly into Zoom’s CX platform to verify caller identity, thereby improving trust in interactions.

Founded in 2011, Zoom Communications, Inc. (NASDAQ:ZM) provides an AI-first collaboration platform including video, voice, and chat services. The California-based company empowers modern hybrid work by offering seamless communication and collaboration capabilities to global enterprises and individuals.

While we acknowledge the risk and potential of ZM as an investment, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and doing so within a shorter time frame. If you are looking for an AI stock that is more promising than ZM and that has 10,000% upside potential, check out our report about this cheapest AI stock.

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