Wheels Up Experience Inc. (NYSE:UP) Q4 2022 Earnings Call Transcript

Wheels Up Experience Inc. (NYSE:UP) Q4 2022 Earnings Call Transcript March 9, 2023

Operator: Hello, everyone. Welcome to Wheels Up’s 4Q 2022 Earnings Conference Call. My name is Charlie and I’ll be coordinating the call today. All lines have been placed on listen-only mode to prevent any background noise. You will have the opportunity to ask a question at the end of the presentation. I will now hand it over to your host, Keith Ferguson, Wheels Up, to begin. Keith, please go ahead.

Keith Ferguson: Thank you. This morning, we announced our fourth quarter financial results. The earnings release with its supporting tables, as well as a copy of today’s presentation, can be found on our website at wheelsup.com/investors. Please refer to the slide with our disclaimer. Today’s presentation contains forward-looking statements based on our current forecast and expectations of future events. These statements should be considered estimates only and actual results may differ materially. During today’s call, we will refer to non-GAAP financial measures, as outlined by SEC guidelines. Unless otherwise noted, all income statement related financial measures will be non-GAAP other than revenue. Reconciliations of GAAP to non-GAAP financial measures and definitions of non-GAAP financial measures are found within the financial tables of our earnings release and appendix of today’s presentation.

And with that, I’d like to turn the call over to Wheels Up’s Chairman and Chief Executive Officer, Kenny Dichter.

Kenny Dichter: Thank you, Keith, and thanks to all of you for joining us today. For today’s call, we are prioritizing four topics that we think are most important: one, an update on our business performance for the fourth quarter of 2022; two, our objectives for 2023; three, a progress update on our path to EBITDA profitability in 2024; four, our strong cash position at the end of the year. With that, let me provide some highlights from our quarter. We reported revenue of $408 million a record for the fourth quarter that was up nearly 20% year-over-year, meeting our guidance of approximately 15% year-over-year growth. Revenue was a record $1.6 billion for the year, up over 30%. Active members grew 5% compared to a year ago. Retention metrics across our membership tiers have remained consistent at high levels.

However, we are seeing some headwinds in new membership sales due to the macroeconomic environment, as well as a conscious effort to focus our global sales and marketing towards the most efficient and profitable flight opportunities. Our live flight legs decreased 5% year-over-year, while demand and pricing remained very strong relative to historical norms, we have seen some moderation in flying, which we believe reflects current conditions. Prepaid blocks, a great indicator of our members’ commitment to future flying with us were just over $1 billion for the year, a record for the company. Overall, we are very thankful for our strong foundation of loyal members and customers who continue to spend at healthy levels with us. It is critical that we continue to focus on delivering world-class service, as we look for new ways to expand our platform.

We have demonstrated our ability to consistently grow our business and brand globally. Today, we are focused on leveraging that strong foundation to generate profitable growth for our shareholders. Last week, like many companies, we communicated a difficult but necessary decision regarding cost takeouts that included headcount reductions in several areas of the business, excluding pilots, front line maintenance and other customer-facing roles. I want to be clear that as we manage down our cost structure, we are not wavering on our commitment to delivering an extraordinary experience and unparalleled service for our members and customers, with the world-class team featuring some of the best trained pilots and aircraft maintenance personnel in our industry.

We also see an opportunity to integrate our Wheels Up and Air partner sales teams to take a truly global approach, through our sales and commercial work and introduce a wider range of current and potential customers to the full breadth of our product solutions, target the higher-margin charter segment of our portfolio and extend our reach among corporate and enterprise clients. We have tapped Mark Briffa, came to us as the CEO of Air Partners to lead this new global sales and commercial effort. We remain steadfast on our journey to utilize technology to shape demand and drive greater density on our network. A recent example is the pricing offer for our King Air 350i fleet, targeted to specific regions, dates and times. This demonstrates our ability to use dynamic pricing, to drive efficient utilization on our fixed assets.

These actions are consistent with our previously communicated at the profitability plan. To ensure management alignment, we are increasing the weighting of our incentive program to favor adjusted EBITDA versus revenue growth. I also want to highlight our cash balance of nearly $600 million. We are honored that our members and customers continue to recognize the value of our service by committing significant prepaid block purchases, which is a huge vote of confidence. In summary, Wheels up has built a strong foundation with great people, a well-respected brand and a substantial base of loyal, high-value members and customers. We have proven that we can grow. Our focus today is building a scaled and profitable business. As always, I’m extremely thankful for our loyal members and customers for continuing to put their trust in us.

I would also like to recognize and thank our entire dedicated and hardworking global team for their tremendous effort and commitment to Wheels Up. Now, I’ll turn it over to Todd, who will provide more details.

Todd Smith: Thanks, Kenny. Our foundation of loyal members and our well recognized and admired brands, provide a key point of competitive differentiation for Wheels Up. As Kenny mentioned earlier, our focus is now on how we can continue to serve our customers and deliver exceptional experiences at scale, but do so profitably. Our headcount reduction announcement last week was the culmination of a thorough and difficult review over the past several months to scrutinize and prioritize our spending profile across technology, sales and corporate overhead. The expected $30 million of annualized savings from this effort is a meaningful step forward, and we are continuing to work to further streamline our cost profile, and accelerate the pace of operational improvement.

As I walked through my prepared remarks, I will touch on our fourth quarter highlights, along with an update on our operating initiatives and how you should model the company going forward. Kenny touched on our total revenue performance. So let me run through the components. Membership revenue was up 13% year-over-year. That growth rate has moderated in recent quarters, reflecting some macro headwinds and a recent shift to more connect members, as we are increasing the mix of on-demand charter flying to balance out our network. We have also focused our sales and marketing spending to target more profitable revenue that leverages network density in specific regions and at specific times. Flight revenue was up 9% year-over-year and higher than expected.

The increase was due to a 14% year-over-year increase in flight revenue per live leg, offset by a 5% decline in live flight legs. Without Air Partner, which reports on a net revenue basis, flight revenue per live flight leg was up 19% year-over-year. Aircraft management revenue was $62 million in the quarter, continuing to hover in the $60 million per quarter range, reflecting steady management fees and regular uses of the aircraft by their owners. Other revenue was $50 million, up significantly year-over-year due to the addition of Air Partner and an increase in aircraft sales. Our adjusted contribution margin was 4.7% for the fourth quarter, down slightly sequentially, but at the high end of our guidance of 4.25% to 4.75%. Excluding Air Partner and aircraft sales, our core Wheels Up adjusted contribution margin was up sequentially, reflecting continued progress on our profitability initiatives, including higher utility and margins for our 3P flying.

Turning to operating expenses. For the quarter, sales and marketing expenses were 6.4% of revenue, down sequentially in dollars and as a percentage of revenue, primarily due to lower commissions related to aircraft sales. Technology and development expenses were 3.2% of revenue in the quarter, with total dollars down 18% sequentially as we completed several IT projects from outside vendors but up 42% year-over-year as we continue to invest in technology to support our marketplace and efficiency efforts. General and administrative expenses were 5.9% of revenue and flat sequentially in dollar terms, as cost-cutting initiatives were offset by an increase in bad debt reserves. Overall, OpEx was down $5 million sequentially in the quarter, in line with our guidance and consistent with our cost reduction efforts that support our path to positive adjusted EBITDA in 2024.

Adjusted EBITDA was negative $43.7 million for the quarter, coming within our negative $40 million to $45 million guidance range. Excluded from that amount are one-time non-cash charges associated with the impairment of goodwill, primarily as a result of an increasing discount rate as well as certain historical receivables. Capital expenditures were $12.7 million in the quarter, including capitalized software of $9.2 million. For the year, capital expenditures were $111 million, coming in below our prior guidance. Excluding the purchase of tech strong aircraft that were previously leased, capitalized software was roughly half of our normal capital spending, reflective of our continuing technology investment. We ended the quarter with $586 million of cash and cash equivalents on our balance sheet, up from $285 million in the third quarter reflective of the October debt financing and higher prepaid block sales.

On the first call after I joined last summer, we as a management team, put a stake in the ground and committed the company to a goal of achieving positive adjusted EBITDA in 2024. On each earnings call since then, I have provided additional context to show the progress we are making. For today, I will provide more details that will highlight how we are on the right path for the long-term success of the company. As we have previously stated, there are three key components to achieving positive adjusted EBITDA in 2024; cost reductions, pricing initiatives and program changes and operational efficiency. I will start with our cost reduction efforts, which primarily relates to our OpEx. As we said previously, we expect to manage our OpEx down to the low double-digit level as a percent of revenue in 2024 versus a peak of just over 16% in the third quarter of 2022.

Last week’s plan to reduce headcount costs by $30 million annually is one part of our plan to streamline our business. As I touched on earlier, we are prioritizing our sales and marketing efforts to drive specific demand that augments our network density where incremental margins are highest. We will continue to strategically invest in our brand but have significantly scaled back the spend that some of our hallmark events that we have sponsored in the past. Turning to technology and development. While we are still investing in our marketplace, we have prioritized our investment on delivering new features that we believe are margin-enhancing by directly improving and automating key processes that are highly manual today. Let me give you two quick examples of what we have already accomplished.

The first is that we increased the level of automation in our billing function that enhances accuracy and timeliness of customer invoices and increases the productivity of our back-office teams. The second is that we have now deployed enhanced cross fleet and cross certificate, scheduling optimization capability that helps us better match our demand to our available capacity to improve our scheduling efficiency, customer service and contribution margin. Going forward, we have a lot of opportunities to digitize more aspects of our business to reduce manual back-office processes. Those efforts are focused on continuing to improve the scheduling and operations of our fleet and enhancing the Wheels Up mobile app and other booking channels to sharpen our ability to target profitable demand through dynamic pricing in specific regions, days and times.

Rounding out OpEx, we know we need to be much leaner on our general and administrative expenses, and we expect to see significant progress on those expenses in the second quarter and over the balance of the year, as we recognize the impact of our recently announced cost reductions. To put it all in perspective, we expect a modest sequential decline in OpEx in the first quarter with a more meaningful step down in the second quarter as the next big leg of our cost-saving measures I’ve touched on take hold. More important, we expect to end this year with OpEx down to the low teens as a percent of revenue. That equates to over $50 million of expected annualized savings, a 20% reduction versus the third quarter of 2022, which was a high mark for us.

We believe the progress we will show this year will put us well on track of our goal for low double-digit OpEx as a percent of revenue in 2024. The next two components of our path to a positive adjusted EBITDA pertain to our adjusted contribution margin. Pricing initiatives and program changes are tools that we are increasingly using to improve our asset utilization. Our goal is to be more selective on our growth going forward. We know that where we have density, we have a cost advantage. As I touched on, we are focusing our business to dynamically price targeted flying in specific regions on off-peak days and times where we have capacity and network density. One example is a special offer for travel on our keen airs east of the Mississippi.

That targeting — targeted flying comes with lower repositioning and higher fixed cost leverage and incremental margins along with better flexibility and service for our customers. Early customer feedback has been encouraging, leading to improving utilization and efficiency on keen airs and we see opportunities for similar offers and program changes with all of our cabin classes. Meanwhile, we have taken steps to reduce some of the less desirable regions from our guaranteed programs where many flights are associated with costly repositioning legs, which can result in much lower margins. Previously enacted pricing increases will continue to flow through our book of revenue. However, looking over the course of the year, we expect flight revenue per live flight leg growth will moderate, primarily due to a higher mix of off-peak dynamically priced line.

However, we expect the changing mix of revenue will be accretive to adjusted contribution margin as we better leverage our fixed costs and drive efficiency across our network. Let me now turn to our initiatives that will drive operational efficiencies. We are establishing specific fleet performance teams who have dedicated P&L and are empowered to make decisions on a more granular level that optimizes the performance of each aircraft type. We now more closely track key metrics such as pilot staffing, maintenance availability, spare part levels and demand allocation on a fleet-by-fleet basis with a focus on differentiating strategies to drive the best results possible. We are continuing to overhaul our internal and external maintenance operations to improve aircraft availability.

We have further strengthened our preventative maintenance program, so that our aircraft will have greater operational readiness, especially during peak times. And we are adding additional internal labor capacity, while consolidating and restructuring agreements with third-party providers to reduce cost and aircraft out of service times. We anticipate these and other improvements will increase our fleet availability by nearly 10% in 2023. A well-functioning maintenance operation support tire utility of our aircraft and significantly reduces the need for expensive recovery flights, which can negatively impact member experiences and our financials. We are taking a hard look at our fixed cost. As we increase network density, we will reduce repositioning legs, which effectively frees up capacity.

That presents us with the option to reduce our fixed asset base, which in turn will lower our fixed costs and drive higher utilization on our remaining fleet. Our asset-right fleet allows us to augment the capacity of our 1P controlled fleet with third-party providers. When there was a capacity shortfall in the industry, we had signed a number of fixed price agreements to guarantee a minimum level of 3P capacity during 2022. Our customers appreciated that effort and continue to reward us with their loyalty. However, today in a more balanced market, we are adjusting and renewing contracts at reduced rates with shorter commitment, which improves margins. We are also working diligently to reduce the complexity in our business. At mid-year, our new state-of-the-art member operations center will consolidate multiple facilities from around the country in Atlanta, one of the world’s largest aviation hubs and the location of our partners at Delta.

That will improve our customer service through better automation, increase the productivity of our employees and accelerate our response times for unanticipated travel interruptions, which will reduce our recovery expense. We expect the consolidation of our FAA operating certificates will simplify our flight operations by harmonizing our procedures across the entire company versus the multiple operating silos that exist today. We recently completed an important milestone with the Alante certificate by consolidating those operations and all of our CJ3 Aircraft onto one certificate. That move along with further certificate and operational harmonization actions we are taking will contribute meaningfully to the improvement we were expecting in our adjusted contribution margins and our service delivery.

In summary, we expect to end this year with a high single-digit adjusted contribution margin. We already have good visibility to achieving that as recent actions we have taken represent almost half of that expected improvement, which will start to be realized in the second quarter. We will provide an update on additional actions when we report our first quarter results in a couple of months. We believe all of these actions will set us well on our path to achieve mid-teens adjusted contribution margin in 2024. So with that, let me turn to our guidance. Due to the macroeconomic uncertainties and our own more targeted focus, we expect first quarter revenue will increase mid single-digits year-over-year. January is historically a more volatile month due to the variation in personal and family travel over the holiday period, and the macroeconomic environment made this even more challenging, resulting in a slower start than we anticipated.

However, we saw a steady improvement in the back half of February and March booking activity is up significantly versus prior months, which gives us confidence heading into Q2. For the year, we expect sequential growth over the course of the year with revenue expected to come in at a range of $1.55 billion to $1.6 billion, reflecting macro uncertainties and our focus on profitable revenue that leverages the density of our network. We expect first quarter adjusted contribution margin will fall in the 3.5% to 4% range. That is down from what we reported in the fourth quarter, partially driven by the seasonal drop in revenue, which masks significant progress we have made to reduce our fixed cost and improve our operating efficiencies. To underscore that point, with seasonally stronger revenue in the second quarter, we expect adjusted contribution margin will come in at the highest level the company has posted in almost two years.

With continued sequential revenue growth, we expect to exit the year with high single-digit adjusted contribution margins, averaging 6.5% to 7.5% for the year. As I mentioned earlier, we expect OpEx dollars will be roughly flat sequentially in the first quarter, with a step down in the second quarter from a full three months of our recent cost initiatives. We expect OpEx will end the year at low-teens as a percent of revenue, which is significant progress from the high watermark in 3Q 2022. We expect first quarter adjusted EBITDA loss to be in the range of $45 million to $50 million, reflective of the sequential decline in revenue. Going through the metrics, I just laid out, we expected €“ we expect an adjusted EBITDA loss of $110 million to $130 million for the full year.

We expect to report a GAAP net loss of between $95 million and $105 million for the first quarter, and we expect our GAAP net loss for the year to come in the range of $300 million to $320 million. We expect capital spending for 2023 will be in line with what we have outlined as normal capital spending in the mid-single-digit range of revenue going forward. As detailed on this call, we are making the hard decisions required to position the company for long-term success. It is very important to me that we deliver on our commitment. I’m proud of the company’s ability to demonstrate it can hit its targets over the last several quarters. While we still have work to do, I am confident in the goals we laid out for this year, and I hope it gives you confidence that we have a credible plan to achieve positive adjusted EBITDA in 2024.

With that, let me turn it back to Kenny for some concluding remarks, before we open the call for Q&A.

Kenny Dichter: Thank you, Todd, and thanks to all of you who have joined us today. Our base of $1.6 billion of annual revenue is a huge advantage for us. We have proven we can grow. Today, we are focused on proving to you that we can leverage our incredible foundation into a strong and sustainable business. The actions we highlighted today give us confidence that we will achieve positive EBITDA in 2024. It is up to us to execute. I look forward to sharing our progress. With that, let’s take some questions.

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Q&A Session

Operator: Thank you. Our first question comes from Ellen Page of Jefferies. Ellen, your line is open. Please go ahead. Ellen, your line is open. Please proceed with your question.

Ellen Page: Sorry, can you hear me?

Operator: Yes, we can hear you.

Ellen Page: Okay. Thanks for the question. Good morning. So you initiated 2023 guidance, implying revenue down maybe low single digits organically, including some strategic shifts. But can you parse out how much of that is related to like the number of members versus peers like per member going forward?

Todd Smith: Yeah. Hi, Ellen, it’s Todd. Yeah, let me take that. I mean, I would say, we expected our member growth to largely track our overall flight revenue, I think as we look at the outlook for 2023, and we think about where we’re positioned, we feel good about the foundation that we built over almost $1.6 billion in 2022. That gives us the capability to deliver what we need to — as we — as you said and as we’ve guided a relatively flat profile for the total year. And I think that’s a mix of a couple of things. One, the macro environment that we see as the backdrop as well as some of the increased selectivity that we’re focused on. And I think within that revenue profile, what we’re trying to accomplish is a little bit of a shift in the mix, particularly driving more on-demand charter, which we think will be very helpful to us.

And ultimately, we have a goal to say, hey, how do we — in an environment where that top line remains relatively flat, increased our margins in a meaningful way and deliver more leverage in the P&L.

Ellen Page: Helpful. Thank you. And just looking at your EBITDA guidance of maybe negative 7% to negative 8% for the full year. How do we think about the path from there to positivity in 2024? And maybe how do we think about the exit rate for 2023 to get there?

Todd Smith: Yeah. I mean, I think there was a couple of things that we mentioned a little bit in the prepared remarks. But I think, look, we expect, as we said previously, to make meaningful progress in 2023 relative to our objectives of getting to adjusted EBITDA profitability in 2024. So if you think about what we’re trying to achieve, as we exit the 2023 levels, we expect high single-digit adjusted contribution margin. And then we’ve also guided that our non-GAAP SG&A will be in the low-teens as a percentage of revenue. And both of those, when combined with our total year guidance should help you frame out kind of the magnitude of progress that we’re expecting. And I think if we execute and deliver the things that we expect to and the things we’ve already have underway, we should be in a strong position coming out of 2023 to have an extremely credible path to deliver what we need to in 2024.

Ellen Page: Okay. Thanks. That’s helpful. I’ll get back in the queue.

Operator: Thank you. Our next question comes from Michael Bellisario of Baird. Michael, your line is open. Please proceed with your question.

Michael Bellisario: More, you mentioned slower new member sales and reduced flying. But I guess, one, when did you see that start to slip? And then two any specific customer type or aircraft category that was an outlier into year end?