The Hackett Group, Inc. (NASDAQ:HCKT) Q4 2023 Earnings Call Transcript

We believe this will result in an unprecedented innovation, which all organizations will have to consider. On the talent side, competition for experienced executives continues. Overall, we saw the turnover continue to moderate and remained low during the quarter, and we expect that trend to continue. Longer term, we have transitioned to a hybrid sales and delivery model, which provides [indiscernible] effective access to our clients and their respective teams. This hybrid model provides our associates with greater personal flexibility to perform their defined responsibilities remotely, which is very valuable to them. This should allow us to attract and retain talent. Strategically, we have accelerated our focus on our recurring high-margin IP-related services by increasing the development of new programs and sales and marketing resources dedicated to this area.

We also continue to invest on our new Hackett Connect member platform. But what is new is the accelerated focus and investments we are making in our Gen AI capabilities. We are utilizing the AI Explorer platform as the vehicle to integrate the Gen AI impact across all of our offerings. We have also hired critical data and technology architecture resources to further support our efforts. This will allow us to become critical architects, advisors and consultants of our clients’ Gen AI journey. Our ability to measure and assess the impact of Gen AI utilizing our growing use case repository, along with market intelligence about the respective Gen AI solution providers is a powerful way to help guide our clients through the unlimited opportunities they will have to consider.

We see this as an opportunity for our organization to provide an objective business perspective to what thus far has been primarily a technology innovation story. We continue to see strong downstream revenues from our benchmarking and executive advisory clients to our business transformation and cloud application consulting services. This halo effect has been approximately over 40% for the last several years. We believe this will only be expanded by our AI Explorer offering. Organizations who rely on our assessment, solutioning and market intelligence platforms are also more likely to utilize our advisory and consulting services. We also continue to publish our market intelligence reports with the most recent reports focused on finance and accounting outsourcing, several dimensions of Enterprise Performance Management and customer to receivables creation.

Our unique insight is our ability to measure value realization and provide implementation insight that accelerates a customer’s business performance. We will soon publish our research reports on Gen AI and key solution providers, which is important content for AI Explorer and our executive advisory program. Our market intelligence report represent critical value to providers. The companies learn how they compare to competitors as well as the measurable impact their solutions deliver. Our large benchmarking and consulting and executive advisory customer base can also acquire the market intelligence reports to inform software and services purchases decision. We are also exploring strategic partnerships that will allow us to sell our IP through new channels.

This will allow us to reach beyond our current Global 1000 focus in an efficient manner. We also continue to redefine our global benchmarking leadership through enhancements in Quantum Leap, our digital benchmark software-as-a-service solution along with our digital transformation platforms. These platforms allow us to deliver more information with significantly less client effort. It also allows clients to leverage our IP to create compelling benefit case assessment, accelerating process flow and software configuration decisions and track the value realization of transformation initiatives. We believe the integration of these platforms with AI Explorer significantly enhances the value of our IP and fully aligns our perspective on the new digital world-class performance standards that will be achieved due to emerging Gen AI technology and related use cases.

As I mentioned on previous calls, we have a 20-minute demo in the Investor Relations page of our website that investors can utilize to become more familiar with the capabilities of our Quantum Leap and DTP platforms. We are also adding videos that preview our Hackett Connect and AI Explorer platforms. Lastly, even though we believe that we have the client base and the offerings to grow our business, we continue to look for acquisitions and alliances that strategically leverage our IP and add scope, scale or capability, which can accelerate our growth. As always, let me close by congratulating our associates on our performance and by thanking them for their tireless efforts and always urge them to stay highly focused on our clients and our people no matter what challenges they may encounter.

Those conclude my comments. Let me turn it over to our operator, and let’s move on to the Q&A section of our call. Operator?

Q – George Sutton: Thank you. Ted, I wondered if you could walk through how you take AI Explorer into a company, do some work for them and then how it extends into your broader offering? I’m particularly compelled by the thought that it’s an entirely new way to engage clients as you said. Can you just walk through exactly how that works?

Ted Fernandez: Okay. Let me do that. And first, let me also comment on the fact that you are correct that this emerging demand requires all software and services providers to, I will say, be prominent and active in this channel if they want to have an opportunity to engage clients strategically, which is only going to increase. So this AI Explorer effort for us has been very, very significant and it’s received — we’ve had in terms of number of meetings scheduled, held and even the level of proposals we’ve issued to date all are more significant than any other, I’ll call it, new release that we have ever launched. But with that said, it’s — we take our business process taxonomy, we evaluated cradle to grave as you know for all of our benchmarking and digital transformation IP, we look at the enterprise across over 100 processes.