Telefônica Brasil S.A. (NYSE:VIV) Q4 2023 Earnings Call Transcript

Here, there are many considerations to take into account, overlap the quality of the network and in the case that we just described, there is also – the client [co-financing] here is more complex, because the company is in the judicial recovery plan that as you know. So we need to understand everything and the impact of having, again, an UPI in this new plan and how that is going to be evolving as a client co perspective. But secondly, we need to understand the relationship of the client scope with the fiber – the neutral fiber network that they are connected to. So here, there isn’t a commercial agreement that we don’t have a visibility that needs to be understood to understand better if it’s attractive or not for Vivo.

Vitor Tomita: Thank you very much. Very clear.

Christian Gebara: Thank you, Vitor.

David Melcon: Thank you.

Operator: Our next question comes from Marco Nardini from XP. Please, Mr. Nardini, your microphone is open.

Marco Nardini: Hello, good morning, Cristian and David. Thank you for taking my question. So a quick follow-up here regarding fixed and broadband in the last question. It’s impressive to see that you grew 3% year-over-year FTTH ARPU. Can you comment on churn here, please, after price increases? And what do you expect on fixed broadband growth in 2024, both in terms of customer break base and price adjustments, if there’s still room, please? Thank you.

Christian Gebara: So Marco, we don’t give the number of churn, but it’s in the minimal level, historical level. So we are very strong in controlling churn. So churn is not an issue at the moment for us in fiber. ARPU has increased by the penetration of higher speeds. As I also mentioned before, people — this service became essential. So people are willing to pay more to have a better speed. And also we are now driving also the market for a different conception of connected home or smart homes. So apart from just selling connectivity, we want to sell also Wi-Fi capability in different rooms that is also demanded by customers and we’re going to go even further having connected devices for people who really want to have an automated home.

Also, we are blending and putting together, as I said, video OTTs, that’s something that is also being positive in the ARPU increase. And also in the reducing churn as much as we are able to have more services to the same customer. Of course, they desire to move from a different profile that will be even lower. And again, the mobile and the Vivo Total is also another strategy that we have. Price related to fiber, we do annual increase as I normally do based on the inflation of the period. So nothing new to share here. We continue to be very rational because we understand the investment is high and we need to return on this investment, so continue with the same strategy.

Marco Nardini: Perfect. Thank you.

Christian Gebara: Thank you.

Operator: Our next question comes from Gabriel Vaz from Morgan Stanley. Please, Mr. Vaz, your microphone is open.

Gabriel Vaz de Lima: Hi, guys. Thank you very much for taking my question. I just wanted to get a bit more color on what you’re seeing in the first quarter trends for 2024. Any color you can share in terms of what you’re expecting on growth? And if you’re still seeing a path for above inflation growth, that’s it.

Christian Gebara: Yes, like we just had like one month and something. So, again, we continue like with a good commercial momentum, but we are not sharing like numbers. So there’s nothing different from what we ended the year, so it’s a positive sign. So we continue to be optimistic about the year. If the interest rates are going down, there is also maybe increased consumption in both B2C and B2B. I think also, Gabriel, we are giving a little bit more color on the Vivo Day. So for the moment, we are not giving any trend.

Gabriel Vaz de Lima: Perfect. Thank you.

Christian Gebara: Thank you.

Operator: Our next question comes from Carlos Legarreta from Itau BBA. Please, Mr. Legarreta, your microphone is open.

Carlos de Legarreta: Just two quick ones on my side. The first 1 on B2B revenue. Obviously, you had a very good year in terms of growth. I’m wondering what’s the driver behind that? Is it you’re gaining new customers? Are you going to — perhaps are you gaining contracts? And what is your expectation for 2024? And secondly, we just haven’t had a chance to discuss the JV without Auren Energia. You can talk about that, what’s the opportunity, the size and I know and already approved it. So if you can talk about it, that’ll be great? Thank you.

Christian Gebara: Perfect, Carlos. So B2B here, it’s – I think we have a unique value proposition in B2B. First, there is, I think, no other company with the strength of our commercial channel. We’re talking about more than 5,000 sales reps distributed among the different segment that we have here. We have segments in the size of the companies. We go from the small company to the largest competitors of the country, but also we have also segmented by sectors. That is I think the new thing that we just did in the corporate customers that we go to banking or we go to industry or we go to retail and grow and there are others. So I think we have a very deep understanding of the needs based on the size and the vertical. That give us, of course, a relationship with customer base that is very difficult to replicate and all these new services that we see in digital service, there are cloud, cyber, IoT, big data, they are based on the connectivity.