Squarespace, Inc. (NYSE:SQSP) Q4 2022 Earnings Call Transcript

Nathan Gooden: Hey, Trevor, this is Nathan. Good to talk to you again. On revenue, this is reflective of the price increases. You’ll recall we did a legacy price increase for the first time in Q3 — the end of Q3, in 2022. And as that rolled out, then you see the effect of the timing of that. Our biggest renewal period for pricing is in Q1, which we saw, we just came through January and February, and continue to see the strong customer retention that we had seen in the end of 2022 that caused us to exceed our guidance. And so, as that timing wraps, that’s just the essence of the price increase.

Trevor Young: That’s really helpful, thank you both.

Operator: Thank you. Our next question comes from Ken Wong of Oppenheimer. Ken, your line is now open, please go ahead.

Ken Wong: Great, fantastic. Anthony, I wanted to touch on Tock. You guys talked about record GMV. And that was definitely a business that surged during the pandemic, and you guys were able to pivot to where it still remains successful. Just wonder if you can maybe just talk through some of those pivots, and what’s been driving the outperformance here? And you also touched on the next stage of growth for Tock. Would love a sense for kind of how you envision that product evolving in ’23?

Anthony Casalena: Sure. Yes, as you mentioned, Tock was in an interesting position over the pandemic in the sense that they had to kind of rapidly shift to Tock to go, and that left them — helped people remain in business and generate revenue during the pandemic period. And over the past year, what you’ve really seen is us to shift back to sort of a business is normal sort of scenario. We greatly expanded Tock’s sales team in 2022. We have a new leader there, Matt Tucker, who just basically got started in December-January. He was the president of Olo for about a decade and saw them through their IPO. So, we’re really excited to be back in a business is normal kind of growth mode, where we hope continued pivots aren’t necessary.

So, we’re continuing to focus on the core product there, make improvements for the existing businesses we’ve got. And really updating our go-to-market, and making sure that the sales people are trained and up to speed. But we’re happy with the performance, and looking forward to 2023. We’re also going to try and probably closer to later ’23, start to activate on some of those cross-sells that I think are going to be possible with Squarespace as we abstract some of our toolset and make them available to Tock customers. So, all stuff I’m excited about.

Ken Wong: Got it, fantastic, thanks for the color. And then, Nathan, just a follow-up on just the solid ARPU performance here, any way to help us dissect what the impact from the mix is in terms of movement up to commerce versus the pricing impact from — that you guys initiated in Q3?

Nathan Gooden: Yes, thanks for the question. And yes, we are seeing continued increase in our ARPU as from the pricing increases you mentioned, customers going to higher value plan. As we look forward, in ’23, I think that the pricing increase will have a higher impact as we rolled that out the end of 2022. So, I would expect that to have a more concrete impact in ’23 versus ’22. And we’re increasing to higher tier plans, we’re also increasing the mix to commerce as we increase the attach rates of our existing products of the scheduling product and other things that will also help to increase our ARPU.

Ken Wong: Got it, great. Thanks a lot. Fantastic quarter, guys.

Operator: Thank you. Our next question comes from Andrew Boone of JMP Securities. Andrew, your line is now open, please go ahead.