Sprinklr, Inc. (NYSE:CXM) Q4 2024 Earnings Call Transcript

Unidentified Analyst: Thank you.

Ragy Thomas: Thank you.

Operator: Thank you. Our final question comes from the line of Austin Cole with Citizen’s GMP. Please proceed with your question.

Austin Cole: Great. Thanks for taking our questions. I guess, I just wanted to ask kind of as you do this rebalancing and you look at the core products you mentioned, you’re doing with insights and adding integrations with advertising and marketing. Kind of what where do you see the roadmap for these products and what can you do to, if there’s anything you can do to add stickiness to these products?

Manish Sarin: I mean the products are pretty sticky often when implemented correctly. So I think it brings us back to that execution that we have consistency and repeatability of execution we need to have. What we are finding is, the product and when configured the way they intended to be used the right way creates a lot of value and it’s very sticky. And where we struggle is people changes on either side of implementation or was it done the way it was originally envisioned, because something changed or seven think of that as a priority. So it’s more self-inflicted. So I think we’ll be in a better position to answer that question, after we feel like our execution across the 16 stages of touching a customer is more pointed and repeatable across the stages.

Austin Cole: Okay. That’s helpful. Thank you.

Operator: Thank you. We have reached the end of our question-and-answer session. And with that I would like to turn the floor back over to Ragy Thomas, for closing comments.

Ragy Thomas: Thank you, Camilla. And thank you all for joining us today. Again, I’d like to thank our employees and partners and most importantly, our customers, for their trust and continued business. We look forward to updating you all again, on the next quarterly call. As we continue on this exciting journey, we truly believe the best is yet to come. Thank you very much. And have a wonderful evening.

Manish Sarin: Thank you, all.

Operator: This concludes today’s teleconference. You may disconnect your lines at this times. Thank you for your participation.