SoundHound AI Launches “Alli” AI Agent with Allina Health to Transform Patient Engagement

SoundHound AI, Inc. (NASDAQ:SOUN) announced on May 29 that it has deployed an AI agent to automate routine tasks at Allina Health. Dubbed “Alli”, the AI agent utilizes SoundHound’s Amelia conversational AI platform to offload routine tasks from Allina Health’s customer experience representatives.

SoundHound AI Launches “Alli” AI Agent with Allina Health to Transform Patient Engagement

Alli directly integrates with Allina Health’s electronic medical record system, enabling instant caller identification and authentication. The AI agent currently manages appointments and will soon expand to medication refills, physician location services, and non-clinical inquiries—all without patients waiting on hold.

The implementation has already delivered measurable improvements. Average call time has decreased by 5-10 seconds, and 80% of calls are now answered within 45 seconds without additional staffing requirements.

“One of our key goals is to make sure that we’re providing a market-leading patient experience,” said David Ingham, DO, Allina Health Chief Information Officer. “Alli is an extension of our team.”

By handling routine tasks, the AI agent allows customer experience representatives to focus on patient needs that require personalized (and human) support. According to the two companies, patients will now benefit from increased self-service capabilities. They will also gain greater control over their healthcare journey.

This deployment comes just weeks after SoundHound launched Amelia 7.0, a platform that delivers full voice-enabled Agentic AI. The technology uses a proprietary multi-process framework called Agentic+ that orchestrates multiple AI agents.

SoundHound AI, Inc. (NASDAQ:SOUN) is a voice artificial intelligence company. It provides voice AI technology for various industries and offers its solutions through SoundHound Chat AI, Smart Answering, Smart Ordering, Dynamic Drive Thru, and the Voice Commerce Ecosystem.

While we acknowledge the potential of SoundHound AI, Inc. (Nasdaq: SOUN) as an investment, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and have limited downside risk. If you are looking for an AI stock that is more promising than SOUN and that has 100x upside potential, check out our report about the cheapest AI stock.

READ NEXT: 20 Best AI Stocks To Buy Now and 30 Best Stocks to Buy Now According to Billionaires.

Disclosure: None.