Rogers Communications Inc. (NYSE:RCI) Q4 2022 Earnings Call Transcript

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Glenn Brandt: Also Maher on the guidance you see it reflects that population growth. You asked specifically about the business market, as you know, I think in the business market, we have an opportunity to continue to increase our share in that market. But I think if you look at our service, revenue guidance, 4% to 7% is reflective of those general trends of population growth. So we’re not out of line. Sorry to cut you off.

Maher Yaghi: Thank you for that increased information. But I wanted to ask you in terms of the operational performance, and Tony since you came in, you implement the changes. We’re seeing the benefits on the bottom line. Can you talk a little bit what’s the next step in your overall view of how to keep improving operations even further from here? What should we be looking for in terms of changes that we could see as Rogers beyond what’s happening with the Shaw?

Tony Staffieri: It’s a good question Maher and what you saw this year, when I say this year and 2022, was a rebalancing back to the fundamentals of our business which has been, quite frankly, let’s ensure we have the best network and ramp up investment in our wireless and wireline network combined with improvements in the customer experience. And as we head into €˜23 and we look at the industry, what you’ll continue to see is improvements in our network that are tangibly visible to our consumers and business customers. That’s important to us. And secondarily, when we think about customer service, we think about the customer experience and as an industry, as technology continues to evolve, we see the opportunity to continue to make things simpler for our customers, and continue on the agenda of resiliency and redundancy of our network.

And so they need connections that can trust that are always on. And those are the themes that you’ll continue to hear us focus on and we believe that’s going to be the fundamental catalyst to continue to have leading market share, as we head into €˜23 that will convert to the financials that you see. it’s as simple as that in our mind Maher.

Operator: Our next question comes from Drew McReynolds of RBC. Please go ahead.

Drew McReynolds: Good morning. Just extending on the previous question, maybe starting with you, Tony, specifically, on the cable side, I think everyone’s kind of well aware of the strategy there, and getting that circuit back on, on its feet post outage. But also in anticipation of a broader transaction, it could be in a transition, just wondering what your expectations are on the cable side for Rogers stand alone as we at least start the beginning of the year here. And then secondly, for you Glenn just an update on my end on the balance sheet, assuming the deal closes. Obviously, there’s been with the passage of time, some delivering evolving market conditions, etc. Just, would love to hear how you’re seeing delivering post deal close over the next two to three years, just relative to what you’ve previously indicated, if there’s any change there. Thank you.

Tony Staffieri: Thanks for the question Drew. In terms of the cable side of the business, think about it in two points. One is the backdrop, will accelerate growth. We saw very good growth in the market size in wireless. And there’s a bit of a lag is that translates to new home construction and homes past in our cable business. So we see that fueling a growth in homes past that will be combined with additional investments will put into homes past. So we see the opportunity and high likelihood for the size of the market for us to continue to grow. And as we retool some of the fundamentals in that business, our expectation is you will see largely in the back half of €˜23 but starting to see early signs in Q1 and more so in Q2 improvements in subscriber market share.

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