Resources Connection, Inc. (NASDAQ:RGP) Q4 2023 Earnings Call Transcript

Kate Duchene: Sure. Thanks Mark for the question. In commercializing HUGO this year, we’re really focused on three success factors. One is in the category of marketing/revenue and how are we proceeding against plan and we’re on track in periods one and two. The second is talent and getting those talent registrations and approved talent on the platform and that’s trending very nicely. We’re above our goal on getting talent registrations in. And then the third is tech and really understanding through our marketing plan how are people responding to their interaction with the platform and do we then need to adjust the product technology in order to capture more registrations. So far, things are looking good. I mean, I highlighted in my prepared remarks what’s happening in the accounting profession because I do think it’s an opportunity for HUGO and we’ll just have to see that play out as more and more accountants are leaving their more traditional profession to say how can I bring my skills to market in new ways?

So it’s early days. I don’t want to overstate the opportunity there, but I think that not only are the trends moving in our direction but the product itself is performing well. So we look forward to seeing how fiscal ‘24 unfolds.

Marc Riddick: Great. Thank you very much.

Kate Duchene: You’re welcome.

Operator: [Operator Instructions] Our next question comes from Andre Childress with Baird. You may proceed.

Andre Childress: Hello, this is Andre Childress on for Mark Marcon. Thank you for taking our questions. My first question is, could you provide the sequential trends by month and what you saw as the quarter progressed?

Jenn Ryu: Hi, Andre. Yeah. Sure. I can do that. So at the start of the year in June and July, we’re seeing the typical summer impact in the US and some of course in Europe and Asia Pac as well. Going into August though, we do think that typically in Europe, the vacation impact and holiday impact is more pronounced in August. Overall, I would say, compared to the end of Q4, the beginning of Q1 did slow down a bit due to the summer impact. But overall, the trend is in line with our expectation.

Andre Childress: And then what about during the quarter. So the past few months in terms of how the fiscal Q4 quarter progressed?

Jenn Ryu: Yeah. I would say it was steady throughout the quarter in Q4 throughout, meaning globally.

Andre Childress: Okay, great. And then you talked a little bit about seeing some green shoots in your prepared remarks, you talked about what areas we’re doing a little bit better specifically, Veracity. But could you maybe provide a little bit more context of what you’re seeing there? What areas are you seeing some green shoots? And then maybe on the flip side, what areas are seeing a little bit more pressure or scrutiny?

Kate Duchene: Yeah. Hi, Andre. It’s Kate and then I’ll ask Tim to comment too. So I’ll give you a real example of a conversation I had last week with client, a CFO of a Fortune 500 pharma company. And he is very focused on three areas and starting to see project work pickup in the area of cost cutting, especially as it relates to what Tim said around shift share, really looking at the provider set and saying where can we get more value out of who helps us? And that I think is a direct opportunity for RGP. The second is optimizing, we see a lot of our largest clients now turning to optimize their global business services or shared services functions whether that’s increasing the movement to lower cost environments, bringing more AI or automation into what they do or improving the employee engagement, optimizing software choices like ServiceNow that are investments they’ve already made.

And then I think third is we’re starting to hear more about transactions coming back into play. And that can always be an opportunity for RGP. And those are the kind of green shoots that we’re seeing.