Paymentus Holdings, Inc. (NYSE:PAY) Q4 2022 Earnings Call Transcript

What we have seen is a reversal of the trend, the second half of last year and the beginning of this year as well. What we are seeing is we are able to meet the clients both from a prospecting but also doing implementation process. So it is happening at a little bit faster pace than earlier, actually, it’s accelerating. And as we shared last year it was great, it was a significant growth over the year before and this year is off to a great start. So we see continued acceleration of our bookings, especially in the enterprise segment as COVID is getting behind us. And frankly, if I may make a broader statement here, as some of the big tech companies have started to bring people back home and which makes it easier for other technology companies as well to have the discussion with their employee pool I think and which further translates into clients bringing their technology teams back into the offices, we believe that, that trend will actually be a positive for both in bookings new business, but also bringing customers live at a faster pace.

Tien Huang: Great. Thank you for that. Just a quick follow-up to that, like with the implementations, have you found more efficiency and how you go about dealing with implementations in general? How big of a focus and/or how big of an improvement have you seen there, if any, I know there’s a lot of changes going on in the labor side, but just curious of automation and things like that have helped you there, give you a better line of sight on implementation cost and delivery.

Dushyant Sharma: Yeah. Actually, this is a — as you can imagine, we will be talking about implementation as a factor, if we weren’t very serious about internally as well and looking at it from all angles. One of the interesting aspect about the implementations is that, vast majority of our clients require actually no changes to our platform to go live and majority of those — a vast majority of those are in the mid-market segment or the Horizon 1 segment. These clients that require a lot more handholding and sophisticated and complex workflows, they tend to be very large clients, and that’s where a majority of the revenue is in some ways, and that’s where the majority of the work ends up being. And even there, we are actually making a lot of investments and try to figure out, can we technologically bring sophisticated business rules engines based on all the different trends we have seen so far and make it even easier without coding to bring the customers live.

And we have been very successful at that in many cases, like, for example, integration of a large client doesn’t take a lot of time for us, large or small. It is more the complex business rules, which we are now working on. So we are seeing continued progression and we are getting to a place where once this macro is somewhat behind us. I think we would have a pretty good handle on how well we are able to execute against implementation time lines even for larger clients.

Tien Huang: Okay. Yeah. That’s great. Thank you, Dushyant. Thank you for your thoughts.

Dushyant Sharma: Thank you.

Operator: Thank you for your question. The next question is from the line of Jason Kupferberg with Bank of America. Your line is now open.

Unidentified Analyst: Hey, guys. This is Melissa on for Jason. I just had a question about like revenues per transaction. I guess, since with the introduction of the new SMB product, are we kind of expecting revenue per transaction for 2023 to increase or kind of remain stable versus 2022?