PagerDuty, Inc. (NYSE:PD) Q2 2024 Earnings Call Transcript

and very well. And you can see that in the improvement in conversion, the improvement in pipeline, some of the new product attach that we talked about for AIOps. And in particular, some of the strategic agreements that we’ve gotten done with the large semiconductor supplier, the global finance institution that I mentioned. The other thing I would say is that I have been able to get out into the field and spend time with over 50 customers across North America, Europe, I was in Japan for a week later in July. And the level of engagement on the part of the enterprise and mid-market business community is as high as I’ve ever seen it in the business. And there’s a lot of excitement around the multiproduct platform that is the operations cloud and being able to leverage automation and service of their teams in service of their revenue goals as well as reducing operating expense, et cetera.

So I think as the economy improves, as budgets loosen up, we are very well positioned to reaccelerate the business and very focused, continue to be focused on the long-term opportunity and the large TAM that is available for us to execute against.

Unidentified Participant: That’s helpful. Thank you.

Operator: Thank you. Next, we’ll hear from Nick Mattiacci (ph) from Craig-Hallum. Nick, please go ahead.

Unidentified Participant: Hi. This is Nick on for Chad Bennett. Thanks for taking our questions. So last quarter, I think you guys mentioned that you saw some of the deal scrutiny and elongated sales cycles really start to hit in the back half of the quarter. I was wondering if you could sort of talk about the linearity you saw through Q2? And any comments you’re willing to provide on August.

Jennifer Tejada: Well, I’d say that the macro itself hasn’t really changed meaningfully. We’ve improved the way we’re executing. We continue to see a high volume of transactions pointing to a high level of engagement, in enterprise and mid-market, which is our largest segment and has been particularly resilient throughout a volatile macro environment. And as I said, I think executing better against the sort of known knowns and controlling the controllables has led to some strength in the quarter. SMB has generally been the hardest hit in terms of seat-based expansion, where there just hasn’t been as much available investment or as much head count growth as we had seen in the past in that regard. I don’t know, Howard, if you have something you want to add?

Howard Wilson: No, I think you’ve covered it, Jen.

Unidentified Participant: Got it. And then curious if you could touch on Japan. I think it’s been a year now since you guys started the joint venture there. Just any comments you can provide on traction in that market and kind of your view on the opportunity there?

Jennifer Tejada: Yes. I am really excited about the opportunity there. I was in Tokyo the last week of July with Novason (ph) and his team there. We held our first ever PagerDuty Summit in Tokyo and had over 500 registrations and several hundred people in attendance, high level of engagement and some really already incredible customer stories and use cases where customers like NTT, DOCOMO and others talked about the success that they’ve had with PagerDuty. So it’s still early in that market, but very excited about that opportunity and our investment there.

Unidentified Participant: Got it. Thank you.

Operator: Okay. Thank you. Next, we’re going to a representative from William Blair.

Unidentified Participant: Hi, all. This is Arjun Kochar (ph) on for Matt Stotler. Thanks for taking our questions. Maybe just the first one on FedRAMP approved for in-process status. Could you maybe double-click on what the size of that market opportunity there is tied to FedRAMP and how that fits into PagerDuty’s long-term growth strategy?