OneMain Holdings, Inc. (NYSE:OMF) Q1 2026 Earnings Call Transcript

OneMain Holdings, Inc. (NYSE:OMF) Q1 2026 Earnings Call Transcript May 1, 2026

OneMain Holdings, Inc. beats earnings expectations. Reported EPS is $1.95, expectations were $1.86.

Operator: Good morning, everyone. Welcome to the OneMain Financial First Quarter 2026 Earnings Conference Call and Webcast. Hosting the call today from OneMain is Peter Poillon, Head of Investor Relations. Today’s call is being recorded. [Operator Instructions] It is now my pleasure to turn the floor over to Mr. Peter Poillon. Please go ahead, sir.

Peter Poillon: Good morning, everyone, and thank you for joining us. Let me begin by directing you to Page 2 of the first quarter 2026 investor presentation, which contains important disclosures concerning forward-looking statements and the use of non-GAAP measures. The presentation can be found in the Investor Relations section of the OneMain website. Our discussion today will contain certain forward-looking statements reflecting management’s current beliefs about the company’s future, financial performance and business prospects, and these forward-looking statements are subject to inherent risks and uncertainties and speak only as of today. Factors that could cause actual results to differ materially from these forward-looking statements are set forth in our earnings press release.

We caution you not to place undue reliance on forward-looking statements. If you may be listening to this via replay at some point after today, we remind you that the remarks made herein or as of today, May 1 have not been updated subsequent to this call. Our call this morning will include formal remarks from Doug Shulman, our Chairman and Chief Executive Officer; and Jenny Osterhout, our Chief Financial Officer. After the conclusion of our formal remarks, we will conduct a question-and-answer session. I’d like to now turn the call over to Doug.

Douglas Shulman: Thanks, Pete, and good morning, everyone. Thank you for joining us today. Let me begin by saying we are quite pleased with the financial results of the quarter, which continued the momentum we built over the last couple of years. Our customers remain resilient, and we are confident in our ability to execute our 2026 financial objectives as we operate from a position of strength. Let me briefly walk you through a few of the highlights for the quarter, and then I’ll discuss progress on some of our important strategic initiatives. Capital generation was $194 million in the quarter. C&I adjusted earnings were $1.95 per share, up 13% year-over-year. Total revenue and receivables each grew 6% year-over-year. We achieved this growth while still maintaining a conservative underwriting posture.

Receivables growth was supported by focused initiatives to drive high-quality personal loan originations and important contributions from our newer businesses, auto finance and credit card. Credit performance was very good and continues to track well against our expectations, both for delinquencies and losses. Our 30 to 89 delinquency declined year-over-year improving on last quarter’s slight increase. Quarter-over-quarter improvement in 30 to 89 delinquency was better than last year and better than the pre-pandemic average. C&I net charge-offs were 8.4%, in line with expectations as first quarter losses are seasonally the highest of the year, and we feel good about our full year credit outlook. Consumer loan net charge-offs were 8%, also in line with expectations, and we continue to see strong recoveries across the business.

Q&A Session

During the quarter, we continued to make progress on key strategic initiatives, positioning the company well for continued earnings growth in 2026 and beyond. In our personal loans business, we are always enhancing our product offerings to better serve customers and drive profitable growth while maintaining our disciplined underwriting practices. We continue to refine how we deliver debt consolidation loans, making the experience more seamless. This product provides real value to our customers as they consolidate other debt onto a loan with a single monthly payment that amortizes down over time. In the majority of the cases, our customers’ credit scores improved and OneMain also benefits from better credit performance. We’ve also seen an uptick in the number of customers who choose to share bank data with us.

By accessing this more granular data, we can offer better loan terms, improve credit outcomes and continue to enhance our credit models over time. We’re also encouraged by the early performance of our new home fixture secured loan product, which provides OneMain homeowners with a differentiated way of accessing credit. We continue to pilot this offering, and it’s performing very well, attracting high-quality customers and delivering strong results. These types of innovations are positioning our personal loan business for continued growth. As always, we move quickly but with discipline, testing rigorously, scaling what works and building a pipeline of initiatives that we expect to drive value over time. Turning to auto finance. Receivables grew 14% year-over-year to $2.8 billion.

Credit performance was in line with expectations and continues to outperform the broader industry. During the quarter, we continued to grow our dealer network across the country, including through our partnership with Ally. We are also innovating across our auto finance business. Earlier this year, we began piloting an agentic AI tool that improves insurance recovery outcomes on damaged customer vehicles by automating negotiations with insurers. Initial results have exceeded expectations with improved outcomes for us and our customers. We’ve also deployed AI more broadly across the company, where we see clear near-term benefits. This includes using AI across the product development life cycle, leading to faster deployment of technology at a potentially lower cost.

We’ve also developed an AI tool, which gives our team members easy access to a broad array of internal information, increasing their effectiveness, saving them time and speeding up customer service. And we are launching pilots in key customer service areas where the risk is low and the learning potential is high. We are taking a focused strategic approach to AI by implementing where we have high conviction and piloting in other areas to build capability and scale over time. Turning to our credit card business. We delivered strong results for the quarter, with receivables increasing 45% year-over-year to just under $1 billion, and customer accounts are up 40% year-over-year to nearly 1.2 million. All of the key metrics in the credit card business were very strong as we saw increased yields improvement in loss trends and decreased unit costs.

We’re driving profitable growth in the card business by combining product innovation with deeper customer engagement. As the business has matured, we’ve enhanced line management processes for our best customers. We are developing differentiated offerings across rewards and pricing to increase our share of wallet with lower-risk customers. And our data science team has refined marketing and credit models to make better offers to customers more likely to use the card thereby creating more value for the customer and for OneMain. All of this shifts our portfolio mix to our best customers and supports profitable long-term growth. We’re also implementing initiatives to improve delinquency and collections performance while driving cost efficiencies as we scale.

Taken together, we expect these efforts to position the business for profitable growth this year and beyond. We’ve also seen a steady rise in customer adoption of our financial wellness offering, which has recently been enhanced and rebranded, OneMain MyMoney. Our customers use OneMain MyMoney to monitor credit scores, manage budgets, track expenses and negotiate bills to save money. It’s another way we build deep, long-lasting relationship with our customers and help them make progress towards a better financial future. These are just a few examples of strategic business initiatives across our company that are driving both short- and long-term value. Let me briefly touch on the consumer. While the current economic environment continues to have some uncertainty, our customers remain resilient.

A year ago, tariffs were top of mind. Today, geopolitical tensions and their impact on energy prices are the broader risk. However, unemployment remains low, providing ongoing support for credit performance. As always, we are closely monitoring trends across the consumer and our portfolio, and we are maintaining our cautious underwriting posture, but credit is performing well as the actions we have taken over the past several years put us in a strong position. Turning to capital allocation. Our first priority for capital remains extending credit that meets our risk-adjusted returns while also investing in the business to meet customer needs, drive efficiency and build an enduring franchise. Our regular dividend, which is currently $4.20 per share on an annual basis, represents a 7% yield at today’s share price.

As I discussed last quarter, all things being equal, we expect incremental capital returns to be weighted more towards share repurchases going forward. In the first quarter, we repurchased 1.9 million shares for $105 million. Over the last two quarters, we’ve repurchased 3.1 million shares for $176 million. As we look ahead, we will continue to pace share repurchases based on several factors, including the capital needs of our business, market dynamics and economic conditions. I’m feeling very good about our business as we are operating from a position of strength with disciplined underwriting, a proven team that is experienced in serving the non-prime consumer and a resilient diversified balance sheet. We remain confident in our competitive positioning and like the trajectory of our credit performance and we anticipate continued capital generation growth this year and beyond as we execute on our strategic priorities.

With that, let me turn the call over to Jenny.

Jenny Osterhout: Thanks, Doug, and good morning, everyone. Let me begin by summarizing our solid first quarter performance, which supports our continued confidence in the trajectory of the business. We delivered revenue growth, credit performance and capital generation in the quarter that was right in line with our expectations. We saw good performance in our personal loan business, coupled with growth in auto and outsized improvement across key financial metrics in the credit card business. Additionally, we executed across all our businesses on several strategic initiatives that we expect to deliver significant value in the quarters ahead. Funding was once again a highlight as we further strengthened our balance sheet and access markets favorably even in a challenging environment, demonstrating the strength of our programs and our access to capital.

We increased our share repurchases in the first quarter to $105 million. While we remain committed to our dividend as the primary means to return capital to our shareholders, we continue to expect to use share repurchases as a means to bolster capital returns in the future. In the first quarter, we generated higher excess capital due to our seasonally lower growth needs and returned that excess capital through our share repurchase program. Looking ahead for the year, we expect to continue generating excess capital though at more moderate levels as we deploy additional capital to support higher seasonal growth in the business. As a result, we expect share repurchase activity to adjust accordingly. First quarter GAAP net income per diluted share of $1.93 was up 8% from $1.78 in the first quarter of 2025.

The C&I adjusted net income per diluted share of $1.95 was up 13% from $1.72 in the first quarter of 2025. Capital generation totaled $194 million comparable to the first quarter of 2025. Managed receivables ended the quarter at $26.1 billion, up $1.5 billion or 6% from a year ago. First quarter originations of $3.1 billion increased 3% compared to the first quarter of last year, and we see opportunities to continue our growth across our products. In our personal loan business, we saw good performance as the initiatives we’ve discussed continue to gain traction. Moving to our newer businesses. Auto originations this quarter benefited from the expansion of our dealer network and new partnership activity, which has helped support scale and momentum across our auto business.

We like the pace and performance of our auto business and expect it to continue to grow and contribute to our future capital generation. In our card business, we saw growth in both account openings and receivables as our increased customer engagement continues to support the enhanced value proposition of the BrightWay card product. Notably, in April, we crossed $1 billion in card receivables, marking another important milestone in scaling the card business. As we look forward, we expect both of our newer products and personal loan innovation initiatives to help drive receivables growth throughout the year. Turning to yield. Our first quarter consumer loan yield was 22.5%, up 13 basis points year-over-year. Consumer loan yields are up over 60 basis points since second quarter 2024, resulting from the proactive steps we took to optimize pricing in certain customer segments since the middle of 2023 despite the mix shift headwinds from the growth of our lower loss, lower yielding auto business.

We expect consumer loan yields to remain around current levels throughout the rest of the year assuming a steady product mix and competitive environment. While the credit card portfolio remains a relatively small portion of our overall portfolio, we continue to see strong yield momentum with total revenue yield of 33.9%, increasing roughly 300 basis points since last year, supporting our overall revenue growth as the card portfolio scales. Total revenue was $1.6 billion, up 6% compared to the first quarter of 2025. Interest income of $1.4 billion grew 6% and from the first quarter of last year, driven by receivables growth and yield improvements. Other revenue of $198 million was up 4% from last year, primarily due to higher servicing fees on our growing portfolio of loans serviced for third parties and higher credit card revenue as we grow the card business.

Interest expense for the quarter was $322 million, up 4% compared to the first quarter of 2025, driven by an increase in average debt to support our receivables growth. Our interest expense as a percentage of average net receivables was 5.3% this quarter, down from 5.4% in the first quarter of 2025 helping our profitability as we grow the book. Going forward, we expect our funding costs to remain at approximately this level throughout 2026. First quarter provision expense was $465 million, comprising net charge-offs of $512 million and a $47 million decrease in our reserves driven by the seasonal sequential decline in receivables during the first quarter. Our loan loss reserve ratio of 11.5% remained flat to prior year and last quarter. Policyholder benefits and claims expense for the quarter was $52 million, up from $49 million in the first quarter last year.

Looking forward, we expect quarterly claims expense in the mid- to high $50 million range over the remainder of the year. Let’s turn to credit, starting on Slide 8. 30 to 89-day delinquency on March 31, excluding Foursight, was 2.62%, down 1 basis point compared to a year ago. This year-over-year performance is in line with our expectations and modestly better than the performance we saw a quarter ago. And as seen on Slide 9, the 48 basis point sequential improvement was better than the 43 basis point sequential improvement both last year and in the pre-pandemic benchmark period. Our front book continues to perform in line with expectations, while our back book, which represents only 5% of the portfolio, still accounts for 14% of 30-plus delinquencies.

This is more than double the impact we would typically expect from vintages on the book this long so the back book continues to present a headwind for total portfolio credit metrics. Moving to net charge-offs for the quarter, as shown on Slide 10. The first quarter C&I net charge-offs, which include the results from our small but growing credit card portfolio were 8.4%, up 24 basis points year-over-year, in line with expectations. Consumer loan net charge-offs, which exclude credit cards were 8.0% of average net receivables in the first quarter, up 19 basis points from a year ago and in line with our expectations. Strong recoveries continued to support our results, increasing 18% year-over-year to $104 million in the first quarter. Recoveries as a percentage of receivables increased to 1.7% from 1.5% in the first quarter of 2025, largely due to continued enhancements to our internal recovery strategies.

And it is worth noting that bulk sales of charged-off loans, which is one of the strategic tools in our overall recovery strategy were slightly less than prior year. As net charge-offs are seasonally highest in the first half of the year, we expect losses in the second half of the year to significantly decline following the improvement in early delinquencies we have seen. This normal seasonal improvement is reflected in our full year C&I net charge-off guidance range provided on our last earnings call, which remains 7.4% to 7.9%. And as a reminder, C&I net charge-offs include losses in our credit card portfolio, which has higher yields and higher loss content and will continue to pressure overall losses as the portfolio grows. With that in mind, we are seeing improvement in our credit card net charge-offs, which declined 176 basis points year-over-year to 18% in the quarter.

We also continue to see strong performance in card delinquency as 30-plus delinquency fell 105 basis points year-over-year in the first quarter, a notable improvement from the 83 basis point decline we saw in the fourth quarter. While we like the sustained improvements we are seeing, we remain committed to measured growth and disciplined underwriting. Loan loss reserves ended the quarter at $2.8 billion. Our loan loss reserve ratio remained flat, both sequentially and year-over-year at 11.5%. The continuation of the steady improvement in our card portfolio I just spoke about was also reflected in our reserves this quarter as the reserve rate on the credit card portfolio dropped 80 basis points from last quarter. However, given it’s a higher yield, higher loss business, the card portfolio maintains a higher reserve rate than the consumer loan book and will continue to pressure the overall reserve rate of the company.

This quarter, the credit card portfolio continued to add approximately 40 basis points to the overall reserve rate, and we expect that to increase slightly over the remainder of the year, consistent with the growth of the portfolio. Looking forward, in addition to the shifting product mix of the overall portfolio, we will continue to be prepared to adjust reserves if and when the macroeconomic environment changes. Now let’s turn to Slide 11. Operating expenses were $437 million, up 9% compared to a year ago, driven by thoughtful investment in growth initiatives in our newer products and solutions as well as data and technology capabilities to better serve our customers, accelerate product innovation and drive operating efficiency in the future.

Our OpEx ratio this quarter was 6.8%. As the year progresses, we have a clear line of sight to lower quarterly expense growth, which combined with expected receivables growth will drive the OpEx ratio lower, and we remain confident in the full year OpEx ratio guide of approximately 6.6%. Now turning to funding and our balance sheet on Slide 12. During the first week of March, even with escalating geopolitical tensions and market uncertainty, we were able to issue an $850 million 3-year revolving ABS. The offering saw very strong demand and was executed at attractive pricing of 4.63%, once again demonstrating our excellent access to markets and strong ability to execute even in difficult market conditions. The proactive measures we took last year to reduce our secured funding mix redeem and repurchased near-term maturities and refinanced the 9% 2029 bonds, reduced our interest expense and gave us significant flexibility on both the mix and timing of issuance in 2026.

An important advantage, especially given the increased volatility in markets so far this year. At the end of the first quarter, our bank lines totaled $7.5 billion, unchanged from last quarter. These bank lines add significant liquidity and funding flexibility to our program. Our balance sheet is a core strength, highlighted by staggered long-term maturities, strong market access and experienced execution, a balanced funding mix and significant liquidity. We view this as a durable competitive advantage that supports our business through economic cycles. Our net leverage at the end of the first quarter was 5.4x, in line with last quarter and within our targeted range of 4 to 6x. Turning to Slide 14. We are reiterating our 2026 guidance that we provided last quarter.

We had a good first quarter that was in line with our expectations, and we are pleased with our performance. For full year 2026, we expect to grow managed receivables in the range of 6% to 9% while maintaining our current conservative underwriting posture. We expect C&I net charge-offs in the range of 7.4% to 7.9%. And we expect our full year operating expense ratio to be approximately 6.6%. All of this supports the strong capital generation of the company for 2026 and beyond. In closing, we are encouraged by our first quarter performance and start to the year. Our credit metrics are in line with expectations, supporting good momentum over the remainder of the year. We see opportunities to grow through innovation and product expansion while improving efficiency, which we expect will deliver outstanding shareholder value in the quarters and years ahead.

So with that, let me turn the call over to Doug.

Douglas Shulman: Thanks, Jenny. In closing, we remain very confident in the strength and trajectory of our business. We are serving more customers with products that meet their diverse needs and strengthen OneMain’s position as the lender of choice for hard-working Americans. We remain focused on profitably scaling our auto finance and credit card businesses to provide value in both the short and long term. Credit is performing well and in line with our expectations and our industry-leading balance sheet remains a key competitive advantage, supported by a diversified funding model, consistent market access and a strong liquidity position. All of this points to our expectations of driving increased capital generation this year and beyond. Let me conclude by thanking our team members for their outstanding execution as well as their commitment to our customers and to each other. With that, let me open it up for questions.

Operator: [Operator Instructions] We’ll go first this morning to John Hecht with Jefferies.

John Hecht: First, maybe any update on the bank application, if any sense of timing and so forth there?

Douglas Shulman: No updates this quarter. The process continues to move forward. Timing is uncertain, but we remain optimistic because we continue to believe we have a very strong case for approval. We’re having constructive dialogues with the FDIC and the Utah Department of Financial Institutions. So we’re optimistic and we’ll keep folks posted as things evolve.

John Hecht: Okay. And then you talked about a lot of focus on technology and using AI for productivity reasons. Any update on the branch versus digital kind of activities and how they integrate together and any thoughts on like, I guess, the trajectory of the branch system over time?

Douglas Shulman: Yes. Look, we’ve, over the last 7, 8 years, really focused on being a multiproduct omnichannel lender. And so we’ve obviously added card and auto, which are not dependent on the branch. But our core personal loan business we have this model where you can do business with us in person, on the phone or digitally. We do think our branches are a competitive differentiator and one of the secret sauces of how we serve the non-prime customer very well, where they can walk into a branch, they can work out issues with us. It gives them confidence that we can advise them on getting them into a loan that they can afford and getting them into the right type of loan. And so over the years, what we’ve done is, generally, our branch footprint shrank from like the late teens until 5 years ago, shrink from about 2000 to about 1,400.

It’s remained somewhat steady. It will — it’s gone down about 100 over the last couple of years. But what we’ve done is really try to take the — make sure our branch team members are spending time working with customers, either in lending or in servicing and getting as much of the lower value work into either technology and automated into self-service or into our call centers. And so we’ve made a lot of progress now around automating information the branch used to need to get, having outbound calling when someone applies, but their application isn’t complete, just to get the application complete, and then the branch team member can work with them who I’ve talked before about getting DMV data, so the branch doesn’t have to go and look that up and get the VIM, but it’s automatically — it’s just in their hands when a customer walks in.

So we continue to invest in technology to make our branch team members more productive and free them up to work with customers. In the AI front, I think AI gives you great opportunities around everything I talked about, whether it’s automating things, having chatbots get information either for the branch. I mean one of the great examples is all of our internal information now, which people used to need to go on to our Internet and look up and do certain search terms or would be in different applications is fed into an AI program where someone can just ask, “Hey, what’s the policy for a loan size in Tennessee?” Or “Hey, can you tell me the policy about health insurance for my kid?” And so they can just have a chat with folks. Again, it frees up branch team members just to get information at their fingertips.

Operator: We’ll go next now to Moshe Orenbuch with TD Cowen.

Moshe Orenbuch: Great. I was hoping to talk a little bit about credit quality. You’ve definitely kind of called out that you expect credit to improve, I guess, more than seasonal patterns by the second half, and you’ve got a lower level, probably even at an improved rate of the back book sitting in there, and yet it’s been a little bit stubborn in terms of that. Maybe if you could kind of just expand a little bit about what is actually going on with those loans, those customers? And what gives you the confidence that you’ll get to that back half levels?

Jenny Osterhout: Moshe, it’s Jenny. This quarter, we saw that back book represent about 5% of the portfolio, and it contributed 14% to that 30-plus delinquency. Those loans are continuing to go delinquent at about a 2x higher rate than we would have expected so I think what gives us the confidence there is that our loans typically are about 5 years. And that gives you a sense that as those loans get older and we start to see them burn off, we should get closer to our historical range. And then obviously, there’s also growth as a piece of that equation.

Moshe Orenbuch: I was also intrigued to hear you talk about the credit card business turning to profitability. I mean can you talk about the level of investment and what that had represented in the card business to date and how you think about the ultimate profitability when you compare it to your core installment product and what that might mean for overall earnings for OneMain?

Jenny Osterhout: Yes. So I’d say this. I mean I think as everybody knows, card businesses are challenging to set up and take some time. And I think what’s really been remarkable here is that we were able to, coming out of COVID, actually start this card business and really leverage the overall — the whole company and our company scale and size and breadth and knowledge, right? So as you’re setting up this card business, looking at — [indiscernible], obviously, we’ve got lots of corporate functions, and we’ve got a great funding program, all these pieces. And so I think that’s really been quite helpful as we’ve set that up. We did mention we’re now profitable. And I think from here, it’s all about making sure that we can continue to scale this business in a way that we like.

Now if I also turn then to the returns because I think that’s really one of the more remarkable pieces, personal loans, obviously, has a very good return profile. If I look at credit cards, it’s probably one of the few businesses that we could go into for the non prime consumer where you would have a similar or slightly higher return profile. And so you can see our revenue yields in the low 30s. You can able to support over time credit coming in closer to a 15% to 17% range. And then we’re very focused on operating expenses and I’d say unit operating expenses. That’s where the focus really is for cars. And so I think that team has been very focused on how you can scale and as we scale, you get more benefits. So we’re always looking sort of at a longer-term trajectory for that business.

But quite pleased with where we’ve gotten and where we’re going to be able to go from here.

Operator: We go next now to Arren Cyganovich with Truist.

Arren Cyganovich: In terms of the personal loans, they are up — looks like on balance sheet, only around 2%. I know you’re kind of selling a portion of those as well. Maybe you could talk about the balance of, I guess, pursuing personal loans or the demand for personal loans relative to the card and auto that you’re starting to increase, if there’s any kind of push and pull there in terms of how you’re focusing on originations? And then maybe just touch on the overall health of the consumer, given that we have the rising oil prices and how that might be impacting your customers?

Douglas Shulman: Sure. I think there’s two questions in there, so let me take them both. One is we run the 3 businesses independently. So we’re not trying to balance how much personal loans are we doing versus card versus auto. We’re quite disciplined operators. Each loan we make, whether it’s issuing a credit card, making an auto loan or making a personal loan needs to meet our 20% ROE threshold. It’s all based on credit box, cost of funds, OpEx and losses and the formula over time. And so they’re going to move at different paces. Now we have a very big market share in personal loans. And so by definition, kind of — we’re growing from a pretty large base. And so we don’t expect as much percentage growth, although it remains the biggest part of our originations in any year.

I think auto and credit card, these are huge markets where credit card, we have $1 billion of receivables and a $500 billion market. In auto, we’ve got $3 billion of receivables or just under — in a $600 billion market. So I think we would expect those to be growing relatively faster. But each business is running independently with a team focused on each business because they have different characteristics, different needs, different competitive environments. On the consumer, look, we — what I would say is what I said before, our consumer remains resilient, I think they’re holding up well. We are seeing our credit perform just where we expected our credit perform. And so our [ onus ] data is our best data. If you look at kind of the last year across the board all the external, employment remains low.

It ticked up a little bit in the second half of 2025 but it’s actually been stable. Recently, wages have been stable, savings have been stable. The thing that’s gone down a lot in the last 6 months is sentiment. So I mean, I think everything you hear and see and feel is people don’t feel great, but we’re not seeing it show up in our numbers. And obviously, we said before, we’re paying attention to the geopolitical tension and the cost of oil. We haven’t seen that creep into our book at this time. And the other thing I’d say, our other two data sources is we do have unemployment insurance. We’ve seen no uptick in that. We have a branch survey that we just asked our branch managers, what are they seeing and feeling, and that’s been stable over the last couple of quarters as well.

Arren Cyganovich: Just a follow-up on the personal loan side. Is there a higher competitive environment today in terms of the fintech lenders that you compete with? I mean you just — wondering why that product — or maybe it’s just the credit overlays that you still have on there that are kind of keeping that from maybe growing a little faster than what I would expect.

Douglas Shulman: Yes. I mean, one, we have a very conservative credit box given that — and we’ve had it now for a few years because we don’t think the macro uncertainty is fully cleared. There’s no change in — from what we can tell in competitive environment. I mean, there’s always fluctuations here and there. But what I would say is the last 18 months has been quite competitive. There’s been plenty of funding available for our competitors to make loans. Different competitors have different views of how they — what are the return profiles and what kind of premium do they put on growth, we really don’t chase growth. We make sure we focus on profitability. Our receivables or our originations, we’re still booking 60% of our originations are in our best or lowest risk customers with very attractive pricing, which is an indicator to us that our competitive position remain strong.

And as I mentioned before, we’ve got a pipeline of product innovation. And so I think it will fluctuate quarter-to-quarter. I don’t get too fussed about that because as someone told me when I was coming into consumer finance many years ago, like anyone can make a loan, you just have to be good to get paid back. And so we focus on having a great product getting our marketing to the right people and then booking loans that meet our risk-adjusted returns, 6% year-over-year receivable growth we’re fine with.

Operator: We’ll go next now to Mihir Bhatia with Bank of America.

Mihir Bhatia: So I wanted to just turn to credit for a minute. There’s a few moving pieces this quarter, just — the gross charge-offs and recovery has both stepped up pretty materially year-over-year. So I guess, what is driving that? And then I’ll just ask the second question upfront. You also have early-stage DQs, the 30 to 89 bucket, basically flat with the 90-plus bucket increasing. So is there something going on in roll rates where folks are finding it difficult to cure once they are delinquent, can you just help us frame like what’s going on with credit?

Jenny Osterhout: Sure. I heard a couple of questions in there. So let me try and get to them. But — so we focus really on net charge-offs. And like I said earlier, we ended net charge-offs in line with expectations. But Mihir, you’re right, there were a couple of things going on when you look at the puts and takes of the way we got to those net charge-offs. And we have seen historically low roll rates from delinquency to loss since the pandemic. And this quarter, we did see some normalization in those roll rates, but we’re not expecting that to continue through the rest of the year. And just again, we remain well above — better than pre-pandemic. Then secondly, I’d just say the efforts on recoveries, I think, really paid off and we saw very strong recoveries in the quarter that helped offset that GCO.

And those recoveries largely came from improvements that we made to our internal capabilities. So that’s what really was driving the majority of that improvement. I mentioned earlier, but we had about a little bit less actually year-on-year in terms of the gross sales that we did. So in general, I think we are feeling good about where credit is and where it’s going. And I think you’re absolutely right. There are some puts and takes in terms of how things are moving, and you can see that with those roles, and that’s a little bit of what you’re seeing in that 90 plus, but we’re not expecting that to go forward and we’re feeling quite good.

Operator: We go next now to John Pancari with Evercore ISI.

John Pancari: Good morning. Just to go back to the credit point. Regarding the back book, you indicated, Jenny, that the loans are going delinquent 2x faster than expected but you’re still confident in the charge-off expectation given the burn off. Is that view predicated on that 2x faster DQ formations slowing or is it predicated on it remaining stable? I know in your — just the answer that you just gave to me here that you had indicated that you don’t expect that to worsen. But what is your assumption around that DQ formation that’s been impacting the back book when it comes to your charge-off outlook?

Jenny Osterhout: Let me — so I really think about that back book, and you’ve seen that its contribution to delinquency has shrunk slightly over time. You can see that in the presentation, right? And it varies a little bit in terms of — it’s not just completely linear based on the size of that book running down. But I think in general, when you look at — but let’s just — when you look at a personal loan curve, as you get older, you typically see some plateau in where the back book is going. I think really for us, when we look at the second half of the year, we look at the composition of the vintages, and we do also see newer vintages coming on. So I think we’re — when we look forward, and we see both this fact book contribution coming down slightly.

I think you can assume it’s approximately 2x, maybe slightly more than 2x what we would have expected in pre-pandemic. But it’s really also about the — what you can — the good and young loans that we’re starting to put on the book coming into that portfolio and that playing out in the second half of the year.

John Pancari: Okay. And then separately, I’m not sure there’s much you could say here, but if you can maybe give us an update on the status of the state AG lawsuit filed back in March, maybe any developments there? Any progression to the courts? Maybe thoughts on your exposure, fines or remediation, settlements? I know you’ve indicated that this issue has been, to an extent, addressed by the CFPB in a previous action. So if you can kind of walk us through that.

Douglas Shulman: Sure. Look, first, you should look at our statement on the website, which is our public statement on it. The bottom line is the claims made by the states are untrue, and they have no merit. They’re trying to relitigate issues that were already reviewed by the CFPB and resolved, and we are happy to go to court on this and confident that we can win. Regarding sizing, again, these are matters that have been fully resolved with the CFPB, and it’s only a fraction of the states. And so we do not view this as a material matter or one that’s going to have any material impact on our business.

Operator: We’ll go next now to Rick Shane with JPMorgan.

Richard Shane: Look, there’s an interesting dynamic. You guys have had a tight credit box and I think sort of consistently tightened your credit box since August of 2022. And if we go back and look at commentary from throughout 2022, the real driver was the sensitivity to your lower quality borrowers to inflation, housing prices, gas — or housing and gas were sort of the two standouts. We’re now two months into substantially higher gas prices. I’m curious sort of how you think about the credit box now you guys were tight. That environment is arguably worsened had you anticipated loosening the credit box and you’re going to maintain status quo or do you tighten from here?

Douglas Shulman: Look, we think we have a good conservative credit box, and we’ve kept it conservative just for things like what’s happened recently. And so we just — to be clear, we have a 30% stress overlay in our credit box, which means what our models predict, we’re then putting 30% peak loss overlay on it in order — and you have to — even with that 30% peak loss, meet our 20% marginal return on tangible equity return. So that’s the credit box we have. I wouldn’t say things have gotten worse from 2022. I mean what I would say is we’re now like 3 years plus into a world where you could keep looking to say, “Gosh, I wish the uncertainty would clear and everything was great.” Things have actually been pretty good despite the uncertainty, but we haven’t declared coast is clear for the economy, and there’s no risk going forward.

And we’ve been able to construct a book of business with better quality customers, which has allowed us to drive losses down during that time and drive up profitability. So I don’t think — we don’t look at oil prices and all of a sudden, oil prices are going up, and therefore, we’re tightening our credit box. Like we look at the whole picture of [ onus ] credit, external factors, early defaults. We run these weather vein tests, which we’re always booking a little bit. A small de minimis amount under our 20% threshold to see if they pop up above our 20% return on equity thresholds. And so there’s nothing in there that says let’s put more overlay on now, but we’re also not at the point where we want to take the overlay off. I would say, though, we’re always making tweaks.

So we’ll see a data source that indicates some weakened credit, some place and will put a difference factor on that data source or we’ll see a type of customer with a set of characteristics that’s very much outperforming. And on that micro segment, we’ll make an adjustment. And so we are making adjustments every month across the board with by customer, by geography, by product type, et cetera. But the overall overlay has remained constant. And as of now, we’ll change it when we see fit. But as of now, we’re keeping it constant.

Richard Shane: Got it. Doug, I appreciate the answer. And I do want to clarify, I’m not suggesting things are worse than they were before. That’s not fair to you guys. And if I suggested that, that’s not my intention. I did want to ask a follow-up, though, which is that, again, thinking back to the sensitivity that you guys pointed to in ’22, and there are reasons to see analogs today. Incumbent in your guidance is a pretty significant improvement in credit in the second half of this year. Does that change in environment over the last couple of months reduce your confidence in your ability to achieve that? I know you reiterated guidance, but I’m curious if you — how you think about that.

Douglas Shulman: Yes. I — the answer is no. I mean, like what we’ve seen right now doesn’t change anything. We always put the caveat. I mean, if the economy tanks, our business changes, but as of now, we’re assuming things to be relatively steady. And we feel confident in all of the things we’ve said about maintaining our guidance, et cetera.

Richard Shane: Thank you for taking all my questions. I know they were long today.

Douglas Shulman: No, no. Thank you. And we are now up on the hour. So I want to thank everyone for joining us. As always, our team is available for follow-ups and hope everybody has a great day.

Operator: Thank you, Mr. Shulman. Thank you, Ms. Osterhout. Again, ladies and gentlemen, this does conclude today’s OneMain Financial First Quarter 2026 Earnings Conference Call. Please disconnect your lines at this time, and have a wonderful day.