NCR Corporation (NYSE:NCR) Q2 2023 Earnings Call Transcript

That’s primarily driven by good cost productivity and the absence of some negatives that occurred in the first quarter of last year. We’re still going to expand margin in the second half of the year close to two points as a company. So, I think all the goodness we’re seeing in the first half will continue into the second allows to deliver some really terrific results.

Kartik Mehta: And then David, just on retail/hospitality business, the Toast and the companies like that are making a lot of noise, and seem to be gaining share. And I’m just wondering, how you think your product is positioned and how you would portray kind of market share, and what’s happening with NTRs products?

David Wilkinson: Yes. Sure, Kartik. So, I agree that we see Toast’s, growing their share in the market and in sites. We too are adding sites. As we look as Tim describe, we’re adding both payment sites and sites connected to our platform that allows us to expand the recurring revenue, it’s not a zero some game in that space either. So, they’re playing in a slightly different segments then the core enterprise segment that we play in as well. So from a product side, we’re very well positioned. We’re seeing good feedback from our customers in terms of what we’re hearing on. Net Promoter Score, and net new wins. So, we’re continuing to win, we’re continuing to win against the competition, and we think we’re well positioned.

Kartik Mehta: Perfect. Thank you very much.

Operator: And our next question will come from Erik Woodring with Morgan Stanley.

Erik Woodring: Hi, guys, good afternoon. Thank you for taking my questions. I have two as well. Maybe on the first one, it’s nice to see such strong growth in a number of your KPIs, platform and conversions, and retail platform and payment solution and hospitality, ATM as a service units, all really growing quite nicely. I realized the shift to subscription is, I think you mentioned a four point headwind, and in some cases, as you spoke that it will take some time to see the revenue tailwind emerge. But can you maybe help us better understand when we should expect the strong uptick in these KPIs to actually drive an inflection in total revenue growth, kind of closer to that 6% to 9%, that you’ve targeted at the Holdco company, at the Holdco level. And then I have a follow-up? Thank you.

Mike Hayford: Let me go through the segments. And let me currently report, I think you’re seeing in hospitality already. They grew very nicely in software and services this quarter, and had huge market expansion. Because of that revenue mix. They missed on POS hardware, which we really don’t and – the focus of that business, or either of our two commerce businesses at this point. So that was an excellent quarter. And I think that’s very much the trend you’re going to see in retail. And the hospitality – and the retail lanes become a bigger percentage, the platform I think are bigger percentage of the total, it will start to move the needle. And the reason we’re doing the math, to translate it to ARR is to start to show you to try and do the math to make sure you understand these metrics, admittedly are small currently.

But they matter a great deal to our future period growth. The crossover for the – you pick up about – you basically double the ARPU, when you get a lane on the platform, to get about $400 right out of the gate. And then it starts to grow from there. So it rather than the hospitality business where you immediately pick up the software and services upside, it takes a little longer on the retail side, you get them on the platform, you double your revenue stream out of the gate, and then it takes the next 12 to 18 months to upsell and cross-sell new product set to continue to have that ARPU grow pretty dramatically. I think that business is likely to see 2024 be a relatively benign growth year as they shift pretty dramatically toward as a service, but still in the mid-single-digits so that seating future period growth is still going in the mid-single-digits.

I don’t think that’s a terrible outcome. On the self-service banking side. It’s all about how fast we pace the ATM as a service business. We have lapped on the software side of that business, we have lapped the transition to a subscription basis and actually is a net positive for us currently. We started that process two and a half years ago. But we start to do hardware now. It takes about 22 months for each contract to crossover. We’re growing that business pretty dramatically. But we’ll call out for you every quarter, how many machines we deferred forward, what that revenue impact and profit impact was and what you can expect to see that that comeback in our growth rate. In our current model, we’ve got modest growth for the next two years in that business.