Natural Grocers by Vitamin Cottage, Inc. (NYSE:NGVC) Q1 2023 Earnings Call Transcript

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Scott Mushkin: Okay. So, it’s interesting to hear your guys’ comments just last questions about — and in the prepared remarks that things are kind of Steady Eddie with you guys because I’m not sure that’s the case in the industry. I think the industry from what we’re hearing is slowing down, but you guys actually have obviously a much different model. So, maybe just kind of remind us how the business performs as the rest of not the macro necessarily, but just the rest of the grocery industry maybe has a little bit more trouble. How — do you feel like you’re not as volatile because of the attributes of your business? Or just remind us how we should be thinking about it?

Kemper Isely: Well, our businesses have — the base customers are incredibly loyal. So, that our standards — so we — I mean they talk about ESG nowadays. And we were kind of ESG before ESG became a popular phrase. We didn’t call it as ESG, of course, but having high standards and having affordable pricing, having nutrition education, caring about the environment and caring about the people who work for us has created an environment at our stores where customers become really loyal. And so — and then it also built because of the word of mouth. And so that makes it so that we don’t have as much shifting of customers to other competitors because of that. And also we communicate to our customers through our {N}power loyalty program like three times — at least three times a week, informing them of all of our standards, affordable prices and other attributes of our company and it really works.

Scott Mushkin: And Kemper, remind — I don’t know if you were public back then, but in the Great Recession, how did the company do?

Kemper Isely: We did actually pretty well. We had positive comps during the Great Recession that retailers did not. So, we weren’t public at the time, but we did have positive comps at the time.

Scott Mushkin: Because I think Whole Foods actually went negative if I can remember correctly.

Kemper Isely: They did and a bunch of others. We did not.

Scott Mushkin: You did not. You did not. Okay. This is great. I think that does it for me. And it’s an interesting discussion of this business actually, but just maybe a little bit more stable as things get rocky anyway. Thanks guys.

Kemper Isely: Thank you.

Operator: And ladies and gentlemen, at this time, we’ve reached the end of today’s question-and-answer session. I’d like to turn the floor back over to management for any closing remarks.

Kemper Isely: Thank you very much for joining us to discuss our first quarter results. We are proud of our performance and our history of providing the highest quality natural and organic products at always affordable prices to the communities we serve. We look forward to speaking with you on our next call to review our second quarter 2023 results. Thank you, and have a great day. Good bye.

Operator: And ladies and gentlemen, that will conclude today’s conference call and presentation. We thank you for joining. You may now disconnect your lines.

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