monday.com Ltd. (NASDAQ:MNDY) Q2 2023 Earnings Call Transcript

Jackson Ader: First one on the commentary from Monday DB. Are there any kind of quantitative metrics to report in terms of whether these faster load times on big boards are driving either increased usage or adoption or seat count or something at some of your largest customers?

Eran Zinman: Yes. Jackson, this is Eran. So in terms of the impact, Money has already — it’s about 5 times the performance in terms of loading large boards. And as we release additional versions, we’ll see more impact on other parts of the platform. So definitely, customers feel that we get great feedback from customers. Customers are able to use larger and larger boards. We don’t see it yet in terms of revenue numbers or net retention because just as a reminder, we just finished rolling it out to our customers. And we expect this to have a longer-term effect on customer expansion and usage. But in terms of customer feedback and the results that we measure in terms of loading time and performance, the results are super positive. So we’re pretty certain it will have an impact. It’s really hard to quantify it exactly right now.

Jackson Ader: And then in terms of the net retention rate, it kind of keep coming back to it, but I’m just curious whether there’s any — in the signs of turning around that we — that you talked to in July. Any particular segment of the market, whether it’s enterprise or 10-plus users or small end that seem to be stabilizing ahead of time and might have a little bit more lift as we head into next year?

Eliran Glazer: Jackson, it’s Eliran. It’s pretty broad-based. We’re seeing it when you look on a month-on-month basis, first of all, it’s the decline is becoming more and more moderate but across the board. So I wouldn’t call out any specific segment. Just more encouraging across all segments.

Operator: Next question comes from Steve Enders with Citi.

Steve Enders: I do want to ask on the CRM side and the success of the cross-sell back into the customer base at this point. I guess as we think about that and look at those numbers, I guess, what’s like the typical customer journey look like going from the platform to the CRM? And is it for kind of net new use cases? Or is it customers kind of converting over from maybe already using some of those existing capabilities for CRM like use case?

Eran Zinman: Steve, this is Eran. So as we mentioned, over 1,600 accounts that were using work management as lot the CRM product and the product in addition to that and so it’s not like initially buying those two products, but accounts that were already using Monday sometimes for a few months, sometimes over a year, has explored our product offering and then decided to buy the CRM product. I think what’s interesting, what we found is that almost in all cases, the CRM users were in addition to the one that we’re using the work management platform. So you would see people — salespeople and manager from the sales team buying additional seats for the CRM product. So I think this is kind of really encouraging to see other departments joining and having large deployment within customers.

So mostly with new teams, sometimes they were already use us from the work management, but a lot of times, it was new teams that were introduced to the new CRM product. And just a reminder, we didn’t put a lot of effort yet to promote it within the platform or any promotions or [indiscernible] start approaching customers and sound ensued organically. But we’re very encouraged with the numbers and this is really connected to our strategy of selling moving products to different departments within the organization.