Klaviyo Launches Conversational AI Agent to Meet Growing Consumer Demand for AI-Powered Shopping Assistance

Klaviyo Inc. (NYSE:KVYO) is one of the best IPO stocks to buy according to Wall Street analysts. Earlier on July 15, Klaviyo announced the public beta of its new suite of AI-powered tools called Klaviyo Service. The core of this new suite is a Conversational AI Agent, designed to offer personalized, 24/7 shopping assistance and support to online customers.

The AI agent is part of the Customer Hub and is trained on a brand’s product catalog, FAQs, and policies. It can instantly answer questions, recommend products, and guide shoppers from discovery to purchase. The new offering is built on the Klaviyo Data Platform/KDP, which processes over 2 billion daily interactions across more than 7 billion profiles.

Klaviyo Launches Conversational AI Agent to Meet Growing Consumer Demand for AI-Powered Shopping Assistance

Highlighting the company’s sector and industry, a technician working on a complex SaaS in a technology lab.

The launch follows key findings from Klaviyo’s 2025 Online Shopping Report, which surveyed 2,000 consumers across the US, UK, Australia, and New Zealand. The report highlights a growing consumer preference for AI assistance. Specifically, 62% of respondents would prefer an AI to remember their preferences rather than re-explaining them to a salesperson, and 53% would rather chat with an AI agent for help than email a customer service representative.

Klaviyo Inc. (NYSE:KVYO) is a technology company that provides a SaaS platform in the US, the Americas, the Asia-Pacific, Europe, the Middle East, and Africa.

While we acknowledge the potential of KVYO to grow, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and have limited downside risk. If you are looking for an AI stock that is more promising than KVYO and that has 100x upside potential, check out our report about this cheapest AI stock.

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Disclosure: None. This article is originally published at Insider Monkey.