Jim Cramer Says “Salesforce Now Has The Holy Grail”

Salesforce, Inc. (NYSE:CRM) is one of the stocks Jim Cramer discussed, along with the tech battleground. Cramer noted that he loved the company’s recent quarter, as he remarked:

“Second is Salesforce… And boy, I love this quarter. When his (CEO Marc Benioff) company reported last night, it was lights out, people, lights out. He laid out a… program for Agentforce that suggested Salesforce might have the agentic AI space to itself. This could be one of the largest markets in history. This is the holy grail, people, for customer service. An informed salesperson at the point of contact who knows everything about you and is ready to help you instantly, can’t make mistakes, many languages…

Salesforce now has the holy grail. An Agentforce bot answers your phone call, knows all about you from the get-go, and can service you better than any human, mistake-free, all for a fraction of the cost. And by the way, can I just tell you, no healthcare, no days off, it’s amazing, which is exactly why Costco, the world’s best retailer, and CVS, the biggest drugstore, both chose this technology, and I’m told that they love it.

This is a new business line for Salesforce, just unveiled last year on our show, by the way. And it’s already hit a $500 million run rate. I think Agentforce can redefine this company within the next 12 to 18 months… The reaction, well, the stock immediately jumped more than 20 points last night… But then it gave it all up, I mean, every penny of it. And then of course, it did rebound in the afternoon. It closed higher. But I mean, this thing was down at one point. This was crazy. While investors came to their senses later on, the fact that Salesforce was down even briefly today just shows me, wow, this is one nasty tech market.”

Stock market data. Photo by Alesia Kozik on Pexels

Salesforce, Inc. (NYSE:CRM) provides CRM-focused tools that help businesses manage customer interactions, use AI agents, analyze data, collaborate, and run marketing, commerce, and field service operations.

While we acknowledge the risk and potential of CRM as an investment, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and doing so within a shorter time frame. If you are looking for an AI stock that is more promising than CRM and that has 10,000% upside potential, check out our report about this cheapest AI stock.

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Disclosure: None. This article is originally published at Insider Monkey.