Jim Cramer Discusses the AI Impact on Salesforce and SaaS Models

Salesforce, Inc. (NYSE:CRM) is among the stocks Jim Cramer reviewed while discussing the Iran ceasefire that triggered a relief rally. Cramer addressed the AI worries around the stock, as he said:

Then we have the killer, the one that matches up with the biggest losers in the Nasdaq, Salesforce, down almost 4%. Jeez, you’d think that this enterprise software stock could catch a break. I think it has the best agentic software that allows ersatz people to come alive, answer questions flawlessly. Also has a modern way to communicate with Slack. But Salesforce has a bunch of silos that have software as a service models and anything in that space is considered guilty until proven innocent, thanks to the rise of AI, even if it makes no sense at all.

I want you to think of it like this: If companies are paying by the worker for software-as-a-service, and AI allows them to have fewer workers, then you have to say to yourself, how can Salesforce make as much money as it used to? I get that. Plus, who knows if Anthropic can help you code a Salesforce knockoff with lightning speed? I get that. I just don’t know how existential it really is.

Photo by Chris Liverani on Unsplash

Salesforce, Inc. (NYSE:CRM) provides CRM-focused tools that help businesses manage customer interactions, use AI agents, analyze data, collaborate, and run marketing, commerce, and field service operations.

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