Intuit Inc. (NASDAQ:INTU) Q1 2023 Earnings Call Transcript

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Operator: Your next question will come from the line of Kirk Materne with Evercore. Please go ahead.

Kirk Materne: Congrats on a good quarter. Sasan, you all are in a somewhat unique position that you get to see demand — sort of demand on both the front-office side as well as sort of the back-office side of Mailchimp and then QuickBooks. I was wondering if you could give us any when you look at the demand indicators from a front-office perspective or a back-office perspective. Are they similar? Are they different? Is there anything you’ve noticed now that you got to have some insight into sort of that other part of the — of essentially the operating ecosystem of your customers? Obviously, there’s just a lot of discussion in the market right now between front-office and back-office demand. So I was wondering if you can enlighten us, I guess, with any of your thoughts on that.

Sasan Goodarzi: Yes. Sure, Kirk. And let me try to be descriptive about it, so I’m not overly generic. I think our customers that we serve, the small businesses between zero to 100 employees don’t as much think about back office, front office. They just really look to have a platform to be able to grow their business and to be able to manage their cash flow. So if you think about our QuickBooks platform, let me start there, and I’ll get to a jump in a moment. Really, QuickBooks helps you manage your cash flow, all your money coming in and money going out. And the notion of digitization is really important for customers, which is why we’re enjoying the growth that we just shared. And that really comes down to customers can use QuickBooks to be organized.

They can get paid much faster with using our payments capabilities. They can get access to capital. They can have instant money flow from their bank to their employees’ banks by using our payroll. If they’re out in the field, they can use our time tracking so everything is automated. All those things are about digitization. And the way small businesses think about it is it actually helps them with their cash flow because we also — with all those capabilities, project your cash flow. So that’s the real big value sort of QuickBooks. And then you add to that Mailchimp. The real value of Mailchimp is don’t think about it as these are not enterprise customers. These are smaller, small businesses that where their sort of lifeline comes from being able to reach out and manage their existing customers but also effectively be able to grow their customer base.

And so the reason we’re continuing to see an uptick based on our innovation and based on just good execution. And I think the best is yet ahead of us in Mailchimp is that is separate and distinct from do I spend more money on advertising dollars. When you use Mailchimp, you have the ability to use our tools with a subscription that you pay on a monthly basis to be able to in an automated way, reach out to your customers, market to new customers. And we’re seeing sort of equal demand — if I go back to your frame of front office versus back office, I think where there is slower spend and declining is spending money on advertising dollars. That is not what — Mailchimp is not impacted by advertising dollars. It’s actually a — it’s a platform that you use to be able to manage your customers even if you choose to spend less advertising dollars.

You can still use Mailchimp very effectively to be able to manage your customers. So that’s why the demand is strong with Mailchimp and QuickBooks, and that’s really what we see across the platform.

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