GoHealth, Inc. (NASDAQ:GOCO) Q2 2023 Earnings Call Transcript

That on top of the efficiencies delivered by our unified agent experience and even bringing in Customer 360, those bring efficiencies into the process that allow them to speak to more beneficiaries and more of our consumers. And so that gives them an opportunity to make more ultimately in that process. So with all those tools and our commitment to doing the right thing, which our agents want to do the right thing. And when we say we’re now going to compensate them, even though many of them were already doing it, but now that we’re compensating them for doing that, they realize they were aligned in our intentions to support consumers. The effect of that has been that our attrition is lower than we expected. And we are able to recruit at a higher pace, and we’re recruiting when we need to add new agents with agents who are actually already licensed.

They’re actually more experienced in the space. And so in total, it’s been a very, very exciting transition that the team’s been able to work towards to achieve higher satisfaction amongst that group by delivering them tools and a very unique compensation model that’s unparalleled in the industry.

Operator: Thank you. And I’m showing no further questions at this time. And I’d like to hand the conference back over to Vijay Kotte for any further remarks.

Vijay Kotte: Thanks again for joining us today. We are really excited about our progress. It is safe to say that we’re — we have been on a transformation. It has been an interesting transition over that timeframe over the last year plus we deployed our Encompass strategy and it worked. We have shifted and can really stay focused to the fact that we’ve built a strong foundation upon, which now to grow as we were able to grow this quarter with half of the agents that we used to have, but still have year-over-year growth in this channel, built off of the hard work of our team. And so we hope you leave knowing we remain focused on delivering long-term value for our shareholders while providing high quality experiences to our consumers and health plans. Thank you for your continued support, and we look forward to updating you on our progress during our next quarterly results call and webcast. Thank you.

Operator: This concludes today’s conference call. Thank you for participating. You may now disconnect.