Forrester Research, Inc. (NASDAQ:FORR) Q4 2023 Earnings Call Transcript

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We also know that when we call on more senior levels, we are able to sell multiyear contracts because initiatives go over multiple years. So it’s really it aligns really well with Forrester decisions, which we’ve been trying to sell more multiyear. We want to really try and drive that number up as much as we can.

Chris Finn: Vince, I think the important point here is that the — we are selling at a higher level with Forrester decisions than we did with legacy. That’s good, but we need to get at even higher levels. I’d say we’re feeling good, but we’re not content. That’s the wrong word to use there. Yes.

Vincent Colicchio: Yes. I think maybe I’m — sounded a bit more exciting to me than maybe I shouldn’t be too excited. I mean, good progress, but a ways to go.

George Colony: Yes. Yes, exactly.

Vincent Colicchio: On the small client side, are we nearing a point where there may be some stabilization in the client losses? And also how many — what portion of small clients make up your total currently?

Chris Finn: Yes, Vince, this is Chris. Yes, we feel like — I mean, certainly, this year, we’re going to be through most of that churn in the base from a CV perspective our expectation in general is that we’re going to get CV from a legacy perspective, down below 10% at that point. And so that’s a small portion we think we’re through the majority of that. We don’t really give guidance on the number. But I think based on the CV metric that I just gave you of it being below 10%, and you get a sense of kind of what it is.

George Colony: And also, Vince, I think Forrester decisions has been a weeding — had I said a weeding effect here because it’s built for larger organizations. And it’s — it’s a little bit more expensive. So that has also helped take smaller — the smaller specialty vendors out of the mix.

Vincent Colicchio: And I think most organizations, including yourselves, are expecting a better IT spending year this year than last year and you’re targeting larger enterprises. I just — how do you square sort of your expectation that CV doesn’t pick up until later in the year versus a better IT spending year? I suppose it’s just the vagaries of executing on a new product. What am I missing?

Chris Finn: Yes. No, I think that’s right, Vince. I think we’re probably being a little bit conservative here just because of what we came out of Q4 with and going into Q1. We are seeing some bright spots, certainly. But I don’t want to get too excited yet. We have to show that we can execute. But certainly, the continued momentum around the growth on FD is certainly really important, and we’re seeing that. And I’d love to see some moves obviously on interest rates. I think that will help, too. But I think the tech recession is still very much here, but we’re starting to see some green shoots around budgets opening up and having conversations. We’re even having conversations with clients at — on the big vendor side may have reduced spend during the migration over FD, they’re actually coming back now and having discussions about larger contracts, which is a bright spot.

So we’re definitely seeing it start to open up a little bit. But our expectation is that being a little bit conservative in the first half and expect to get — start to see some of that growth during the back half, especially as we exit the year.

Vincent Colicchio: Thanks, guys.

Chris Finn: Thanks, Vince. Appreciate it.

Operator: Thank you. I’m showing no further questions in the queue. At this time, I would like to turn the call back to Mr. Chris Finn, CFO, for closing remarks.

Chris Finn: Yes. Thanks, everyone, for joining the call today. We really appreciate it. If you have any questions or follow-up, please contact Ed or myself. Thank you.

George Colony: Thank you.

Operator: This concludes today’s conference call. Thank you for attending. You may all disconnect.

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