Five9 Unveils Agentic CX with New AI Agents, Trust & Governance at Customer Contact Week

Five9 Inc. (NASDAQ:FIVN) is one of the best technology stocks according to Wall Street analysts. Earlier on June 10, Five9 announced the launch of Agentic CX, which featured new AI Agents and AI Trust & Governance at Customer Contact Week in Las Vegas. The advancements were powered by the Five9 Agentic Experience Engine, which is central to the company’s Genius AI Architecture.

The advancements are designed to revolutionize customer experience with AI that reasons, decides, and takes action autonomously, without compromising on control and security. For rapid deployment, Five9 provides pre-built templates for specific industry verticals that customers can customize. Additionally, Code Crafter uses LLMs to generate high-quality JavaScript functions, which reduces development effort.

Five9 Unveils Agentic CX with New AI Agents, Trust & Governance at Customer Contact Week

An IT engineer working on a laptop as planograms for a cloud-based virtual contact center platform appear on the monitor.

Some of the key features include an AI Summary Node, which automatically summarizes voice and digital interactions in selectable languages to provide context for live agents or future reference. Intent Detection and Entity Extraction use LLMs to facilitate natural dialogues and ensure quicker resolution of customer inquiries. Similarly, a Knowledge Node utilizes Retrieval Augmented Generation/RAG to generate contextual answers based on enterprise knowledge.

Five9 Inc. (NASDAQ:FIVN) provides an Intelligent CX Platform for contact centers internationally.

While we acknowledge the potential of FIVN as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you’re looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock.

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Disclosure: None. This article is originally published at Insider Monkey.