Five9, Inc. (FIVN) Launches Five9 Fusion for ServiceNow

Five9 Inc. (NASDAQ:FIVN) is one of the cheap AI stocks to buy right now. On September 16, the company launched Five9 Fusion for ServiceNow. The AI-powered solution is designed to provide a unified customer service experience.

Five9, Inc. (FIVN) Launches Five9 Fusion for ServiceNow

Five9 Fusion unifies voice and digital interactions through a time AI transcription stream. It also features a single routing engine, empowering businesses to deliver faster and more personalized customer service experiences at scale. The solution combines Five9 real-time system actions with ServiceNow Customer Service Management (CSM) to provide businesses with a single, AI-powered platform.

In addition to reducing expenses and offering end-to-end visibility across the customer journey, the integration gives agents instant context and tools. Therefore, it’s able to address issues more quickly and provide more proactive and tailored experiences at scale by combining voice and digital into a single intelligent workflow.

“Five9 Fusion for ServiceNow delivers a foundation for service excellence – eliminating the friction of multiple systems and empowering agents with a single interface to work confidently and efficiently and deliver faster, more personalized interactions at scale. With this new integration, every touch point becomes more intuitive and impactful for customers and agents alike,” said Kim Hill, SVP Partner Sales, Five9

Five9 Inc. (NASDAQ:FIVN) integrates Artificial Intelligence (AI), particularly Generative AI, into its cloud contact center platform to enhance customer experience (CX) through AI-powered agents. Its Genius AI Suite helps businesses deliver more human-like, efficient, and personalized customer interactions.

While we acknowledge the potential of Five9 Inc. (NASDAQ:FIVN) as an investment, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and have limited downside risk. If you are looking for an AI stock that is more promising than FIVN and that has 100x upside potential, check out our report about the cheapest AI stock.

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Disclosure: None. This article is originally published at Insider Monkey.