Five9 (FIVN) Unveils Major Expansion of Genius AI Suite for Routing, Quality, Analytics at CX Summit

Five9 Inc. (NASDAQ:FIVN) is one of the cheap US stocks to buy according to analysts. On November 18, Five9 introduced a powerful suite of AI-powered innovations at the Five9 CX Summit 2025. These new capabilities extend the Five9 Genius AI suite, integrating AI across routing, quality management, and analytics to create a more unified ecosystem.

This move is designed to help organizations accelerate their move from AI pilot programs to enterprise-scale utilization and elevate every customer interaction. The innovations directly address common challenges in AI adoption, such as fragmented systems, siloed data, and difficulty in measuring ROI. By positioning AI as a connective layer, Five9 aims to foster more integrated operations and strengthen customer connections at scale, aligning with their Agentic CX vision.

Five9 (FIVN) Unveils Major Expansion of Genius AI Suite for Routing, Quality, Analytics at CX Summit

Five9 introduced several specific AI-powered capabilities. Agentic Quality Management/AQM is a next-gen solution that can evaluate up to 100% of customer interactions. Genius Routing is a dynamic matching engine using an API-driven design that assists in connecting customers to agents based on real-time inputs. OneVUE is a unified, self-service reporting and analytics application that builds on the capabilities of the previously offered Aceyus VUE.

Five9 Inc. (NASDAQ:FIVN) provides intelligent cloud software for contact centers in the US and internationally. It offers a CX platform that delivers a suite of applications, which enables the breadth of customer service, sales, and marketing functions.

While we acknowledge the potential of FIVN to grow, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and have limited downside risk. If you are looking for an AI stock that is more promising than FIVN and that has 100x upside potential, check out our report about this cheapest AI stock.

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Disclosure: None. This article is originally published at Insider Monkey.