EverCommerce Inc. (NASDAQ:EVCM) Q4 2023 Earnings Call Transcript

Marc Thompson: That was well said. I think the sharpening the focus is all about, not just optimizing for the bottom line, but also positioning for the top line, Alexei, particularly in terms of allocating capital across our solutions. So I think that, what we’re doing in EverHealth, which is sort of the leading edge of the wedge, if you will, around brand and product consolidation, we’re able to see real efficiency gains, much sharper focus, really starting with the customer in towards our operations. So identify the ideal customer profile, work backwards from there and make sure we’re delivering customer frictionless set of solutions they need to completely run their business, and enhance their workflows, drive digital payments for other businesses, etcetera.

Alexei Gogolev: And a follow-up question for Marc. I was wondering how much of a tailwind have you incorporated from EverPro Edge and from the Kickserv acquisition in the 2024 guidance?

Marc Thompson: Did you say tailwind? What’s that tailwind? Well, Kickserv, as you may recall, is a very small tuck-in acquisition and it is baked into the guide. To be candid, it’s not a needle mover in and of itself. That’s what we described when we talked about the acquisition. In terms of EverPro Edge, started from a base of zero in the middle of last year, we’ve grown it very nicely in really what’s been 6 to 9 months. I think we’ve got more than 7,000 customers using that. It’s a very high margin opportunity. So it’s just still early days there, Alexei, but we also do have that built into our guide.

Eric Remer: Alexei, when you think about really as we build that momentum, the opportunity of our pro ads, even though it’s relatively small, the reason we bring it up, the opportunity to expand in multiple, additional solution sets, as well as bring in additional products. So far right now, we’re selling really into one solution with one product. So as we look to expand that, again, throughout ’24, I think we’ll see the acceleration in terms of the needle movement revenue potential into ’25 versus in ’24 where we’re still making those investments into the solution set.

Operator: Our next question comes from Mason Marion with Jefferies.

Mason Marion: So payments continue to grow well. Thinking of this more from a macro perspective, if you look at it kind of like on a TPV per customer basis, what trends are you seeing there? Are your individual customers reducing spend on average? Are you seeing any signs that perhaps there could be some inflection going forward?

Eric Remer: No. I appreciate the question. Obviously, that’s something that we track closely. Obviously, seasonality across our different sectors does impact that. But we don’t see anything out of the normal in terms of that. And obviously, that’s a focus for us. Growing TPV per customer is something that is one of the core growth levers in our payments program. So exogenously, nothing outside of seasonality that we see from an impact as we head into finish Q1 and headed into Q2. And that is a real lever for us to continue to push on from a customer success standpoint to continue to expand our customers’ revenue through payments expansion.

Operator: And our next question comes from Clarke Jeffries with Piper Sandler.

Clarke Jeffries: First is a question on, the residual assets in the wellness portfolio. How are you viewing those assets between the fitness and the wellness, the remaining wellness assets? Maybe any kind of color on what those assets are now. And then second question is Marc, it seems like progression of adjusted EBITDA and unlevered or levered free cash flow has been pretty consistent, those kind of being in lockstep with each other. Do you expect that to continue in the coming year?

Marc Thompson: Thanks so much for the question. I’ll start with the first one. The assets remaining in EverWell are really focused on salon and spa, which unlike the fitness, they came right back, when COVID, when the COVID kind of ended for all types of purposes. We saw specifically in salons when a state would turn back on that you can go to a salon, it went back up to 100%. So we really like those assets we have there. We have 2 main assets, 1, Timely the other one, Salon Business. Timely is kind of our global solution where salon business is more invested. Really great solutions with both really great growth rates. We continue to invest in both of those, both new customer acquisition as well as integrated payments. So we’re excited about the category, and we think that category has got long run rate of growth in front of it.