Ermenegildo Zegna N.V. (NYSE:ZGN) Q4 2022 Earnings Call Transcript

Ermenegildo Zegna: Well. We surely are, I would say, positive by the result of the fourth quarter that quite unexpected as far as because the Board said. But I think there is a reason, just not organic growth. I think that all our tries to become a sophisticated retailer in terms of product, merchandising, in terms of marketing, in terms of personalization, in terms of digitalization, a new way to reach out the customer is bringing some good results, and we are extremely pleased about this outreach new process we have, which has become a part of the costs our retail method, which is quite extensive. So if last year, we had some regions where already pretty ahead and others that were behind. Now we can see that they are very consistent across the board and the customer is reacting to the newer branding, to the new merchandising offer of Zegna, and it’s — we are getting really good traction, both by the large customer Made to Measure being with Made to Measure is basically on fire, the Made to Measure the level of ’19, which were quite at the peak, I mean, it’s quite positive both on the tailoring side and also on the leisure side, and then all the accounting development is bringing the results.

So if you just visit our store and you see more and more of a difference. So I think that every season this is the second season of our branding add a bit to it, and we are moving in that direction. So the engine is there, we just have to make the engine to go faster, but we are very pleased about the execution so far of what we have put together last year.

Francesca Di Pasquantonio: Susy, does it answered?

Susy Tibaldi: Yes. Yes, that’s great. Thank you so much. And we look forward to the Tom Ford integration as well.

Francesca Di Pasquantonio: We do as well.

Ermenegildo Zegna: We are a few weeks away, hopefully.

Operator: Okay, we do have a couple of questions coming in, first question is from Louise Singlehurst from Goldman Sachs. Louse, your line is now open, please go ahead.

Louise Singlehurst: Hi, good afternoon everyone. Thanks for taking my questions. Just following up on the China question from earlier. I wondered if you can help

Ermenegildo Zegna: Please raise your voice, sorry? We hear you very far away, sorry.

Louise Singlehurst: Apologies. Is that a little bit better?

Francesca Di Pasquantonio: Yes.

Louise Singlehurst: Do you hear me now?

Ermenegildo Zegna: Yes, thank you.

Louise Singlehurst: I was just going to follow up with a question with regards to China, and thank you for the information so far. But can you help us think about the attitude of the Chinese customers that you know, which are already shoppers at the brand, the appetite for spending? I suppose what we’re all trying to think about is the reopening and the appetite of the consumer to spend versus save in terms of a luxury environment. I wonder if there’s any color that you can give us on the customers that you know well at Zegna? And then secondly, just on the broader the rebranding and the new initiatives. Can you help us think about the number of like new customers that you think that you’re getting to your customer base from the to the digitalization initiatives that we’re seeing in the store? Presumably, that’s been a very big driver of new customers to the brand? Thank you.